New Version is Incredible
The new version of this app is awesome. You have at the palm of your hand a care team ready to help you, helps you understand the lifestyle changes you need to achieve for a healthier life!
What a terrible experience
Terrible app, terrible program and even worse follow up. Signed up three months ago, pcp has changed twice. No communication either time. This program is either under funded or managed by someone/ team who has zero idea about what they are doing. Avoid at all costs!
Easy to Use, Lacks Key Features
The Hoag Compass app is easy to navigate, which is a plus, but it has some key limitations that impact its usefulness. First, I’m not receiving notifications when a chat message comes in, making it easy to miss important updates. Second, there isn’t a clear way to see when appointments have been scheduled on your behalf or what steps are next in your health plan.
I previously used the Forward app, which was much more robust and provided a seamless way to access my health information and stay on top of my care. In comparison, Hoag Compass feels less comprehensive. Additionally, the chat feature doesn’t allow users to share photos, which makes explaining certain symptoms more difficult.
With improvements to notifications, appointment visibility, and richer chat functionality, the app could better support patients in managing their health.
I previously used the Forward app, which was much more robust and provided a seamless way to access my health information and stay on top of my care. In comparison, Hoag Compass feels less comprehensive. Additionally, the chat feature doesn’t allow users to share photos, which makes explaining certain symptoms more difficult.
With improvements to notifications, appointment visibility, and richer chat functionality, the app could better support patients in managing their health.
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App feels like beta mode
That's really it. The virtual appointment feature doesn't work- sat waiting on it for an entire appointment slot. It doesn't work with Hoag MyChart. Glitchy and forces two factor every time you log in.
Best Virtual Care App and Service on the Market!
Finally a virtual care app with a team that truly cares. Dr. Pantig is an amazing doctor who takes the time to build a relationship with you. As my assigned doctor, I get to see her every time. It’s so easy to schedule same day appointments with her when I’m traveling and message with her when I have a question. Her care team always checks on me, schedules my lab visits and any specialist appointments I need. It’s only $50 a month to be a member and I feel like I get more than $50 worth of care and support. I highly recommend signing up for Compass!
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