Not Tourist Friendly at all
We used the Hola Barcelona app to purchase metro tickets and the Cable Car to Montjuic. Both come as vouchers that need to be redeemed. We wasted hours walking around trying to find where to exchange the voucher for physical tickets. The kiosk is not at every metro stop so of course the first one we tried did not support Hola. Fortunately a stranger stopped and told us which metro stop we could find. The right machine. Would never use this site again
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Useless
Useless, just use a kiost. You still need to visit a kiost to get your physical ticket even if you buy and pay through the app.
5 Day Transportation Pass - Don’t buy anything through app or website.
Ordered a 5 day transportation pass and couldn’t redeem it. App is buggy and it charged my card. Called the main phone number and they couldn’t take care of it over the phone, but instructed me to send a form through the app and they’d get back with me.
I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone.
Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company.
What a PITA
I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone.
Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company.
What a PITA
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Ticket Problems
Very unsatisfactory app and ticket system.
-> Online pickup was not working.
-> Not able to import the ticket to the app afterwards.
-> And why not get the ticket right away after purchase?
-> Online pickup was not working.
-> Not able to import the ticket to the app afterwards.
-> And why not get the ticket right away after purchase?
No compres el ticket de metro en el app.
Compré tres tickets de metro en el app, y solo me dieron dos. Además decía que incluía el autobús, y me dieron el más económico. Quiere decir que pagué más de lo que costaba en realidad y te dicen que te dan un %10 de descuento, lo cual es mentira.
No hay servicio al cliente, trate de mandar un email y no funciona el link.
El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información.
No hay servicio al cliente, trate de mandar un email y no funciona el link.
El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información.
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won’t let you import tickets
this app is horrible. don’t even consider buying it. you’re better off using the website. i purchased tickets off the website and wanted to import them into the app (since every single email and advertisement from them says that you can actually import the tickets into the app for easier access). spoiler alert: the app doesn’t even let you import tickets! it’s all a lie and it’s a stupid app with horrible programming.
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Can’t Create an Account
I bought a 5 day pass online and have tried several times to create an account after downloading the app. Every time it gives me some password error. So I tried to create an account online via the tmb service they use and then logging into the app but that failed too. Seems like I’ll just have to rely on the email they sent me and hope for the best once we get there.
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Get your card at any METRO sration
Excellent card, very practical. I read many complaints about the difficulty of getting it with the code at underground stations. We had problems initially because we went to an underground RAIL station thinking RAIL and METRO were one and the same. Their ticket distributors are different and ONLY IN METRO STATIONS you access the distributor for the Hola card. After that, it’s a breeze to get it.
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Nothing seems to work
Bought a 5 day Hola Barcelona travel voucher using the app, used the validation code at a red terminal to get a physical ticket, then promptly had it rejected by the first bus I tried to use. Tried to report the problem using the contact form in the app and got a crashed webpage with:
“Oops! An Error Occurred
The server returned a "405 Method Not Allowed".
Something is broken. Please let us know what you were doing when this error occurred.”
Well I was trying to report an error, so this is going nowhere fast….
“Oops! An Error Occurred
The server returned a "405 Method Not Allowed".
Something is broken. Please let us know what you were doing when this error occurred.”
Well I was trying to report an error, so this is going nowhere fast….
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Way too slow, not worth dealing with
EDIT: I was on wifi, no VPN, and had a solid internet connection. Also what? An app that is used underground to make payments for a subway needs impeccable internet to even open the app? Did you even think through that response?
Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it.
Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it.
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Way too slow, not worth dealing with
Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it.
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Lots of Issues
All cards are made of paper and must be retrieved through a vending machine. After a day and a half my card stopped working from the magnetic strip no longer reading despite being in pretty good shape. Website says my email is not valid despite being correct in my account on the app. Haven’t heard from customer service. Very poor experience so far
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Absolutely invaluable for a visit to Barcelona
Only discovered this app a day into our trip but it has been invaluable. A quick type in of where we wanted to go and the route was offered. It worked every time. This app in conjunction with the four day travel pass meant getting around the city was a breeze. Would totally recommend it to anyone visiting Barcelona.
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Subpar Application
The good - It gives accurate routes to destinations.
The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent.
The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent.
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Useless
I was trying to add a travel card that I purchased on their website but there is no way to do that. If purchased it online and the only way to collect the travel card is at the metro station which is 1 bus ride away from my current location, which could mean I have to pay the bus driver a one-way journey to the metro station. 🤦🏽♀️
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Difficult to use voucher at metro machine
It took a bit of effort to get the tickets I purchased on the website to show up on the app. Then, When I arrived at the metro ticket machine, I hit redeem voucher on the app and nothing opened. From the App I could see an order number but not a ticket number. I entered the order number at the ticket machine but could not get a ticket. I had to find my email and scroll through that to find the tiny ticket number. Then I was able to get my tickets. I also purchased monjuic cable car tickets on the website and again had to use my email rather than the app to redeem the voucher. We ended up walking down the mountain instead of taking the cable car so I wasted money buying a round trip ticket. My overall experience is that the website was ok but the only helpful thing on the app was a map.
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Cannot use voucher from app
App gives me an order number not a ticket number. When I click redeem ticket nothing happens. I had to use my email to get my tickets
Response from developer
There are two ways to get your travel tickets purchased through the app. The first is used exclusively for Holabarcelona Travel Card titles and is to redeem the voucher obtained at the metro network's vending machines. The second is for the rest of the titles, and the voucher is redeemed at the same time that you want to use the service.
Don’t bother
Bought it before I landed. You can’t redeem it at the airport so you can’t use it to get to your hotel. I had to pay for that bus ticket. Went to the metro station the next day to redeem it and when I tried to get on a bus it didn’t work. Tried it at the metro and it didn’t work, had to pay for that ticket to and from. No place to exchange it was open on Sunday so I had to pay for another metro ticket to and from. Finally found a place after 3 days to exchange it for a working ticket. Also, it doesn’t work on yellow bus lines, only the red.
If you are only going to use the red bus line and metro then it is probably worth buying at the ticket station when you get there.
If you are only going to use the red bus line and metro then it is probably worth buying at the ticket station when you get there.
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Ewallet
I bought tickets but I can’t download them to the app
Primative - don’t buy in app ‘ticket’
I wanted to buy a ticket quickly to take the airport bus so I downloaded the app to buy.
Actually they sell vouchers… and I then had to walk 20 mins across two terminals to exchange the code for a paper ticket at the metro.
Bad instructions, primitive tech and poor service. Avoid.
Actually they sell vouchers… and I then had to walk 20 mins across two terminals to exchange the code for a paper ticket at the metro.
Bad instructions, primitive tech and poor service. Avoid.
