A fuir
Response from developer
We are sorry that your experience was not satisfactory. The information you were given about the Cable Car must have been accurate at the moment you asked. To request a refund, please contact us at +34 93 465 53 13 or through the contact form available here: https://www.holabarcelona.com/fr/contact.
Not Tourist Friendly at all
Anbaulotte mess
Update: I got the answer that it's because of the "full invoice" box. So, it would be very user friendly of your ad those information at three box. Thanks.
Response from developer
You don't need a VAT number to make a purchase. To buy, you only need to provide your basic information during user registration: your full name and email address. The VAT number is only required if you want us to issue an invoice.
Useless
Response from developer
It is true that Hola Barcelona Travel Card tickets must be collected from a vending machine, but the rests of the tickets do not. This restriction is imposed on us by the restrictions of the current integrated ticket validation system. Despite this, we are working to try to offer you users a better experience in the future.
Ticket
and of course I used the order number as well as the correct email mentioned in the order confirmation mail. I have deleted the app during my stay as it was unusable for me.
Response from developer
We understand that you are referring to importing purchases made on the website into the app. In this case, you can do this from the "Electronic wallet" section by selecting the option "Add your website purchases". You will need the purchase order that you will find in the confirmation email and the same email address with which you made the purchase.
5 Day Transportation Pass - Don’t buy anything through app or website.
I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone.
Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company.
What a PITA
Response from developer
When you purchase a Holabarcelona Travel Card transportation pass, you receive a voucher that can be redeemed at any ticket machine in the Metro network. On the other hand, if you haven’t redeemed the voucher yet, you can request a refund through the Holabarcelona app. Go to the 'Shopping history' section, select the transaction, and request the refund.
Ticket Problems
-> Online pickup was not working.
-> Not able to import the ticket to the app afterwards.
-> And why not get the ticket right away after purchase?
Response from developer
Most travel tickets can be carried in the app's electronic wallet, either in final ticket or voucher format, and can be used directly to access the service. The only ones that need to be exchanged at Metro vending machines are the HolaBarcelona Travel Card. You can check it in the details of each ticket and in the purchase confirmation email.
Erzählen nicht die ganze Story
Response from developer
The definition of each transport ticket explains where it is valid to use it. In the case of the Holabarcelona Travel Card ticket, is a non-transferable travel card that allows you make as many journeys as you like using: metro and bus (TMB), Montjuïc funicular, urban railway (FGC, Zone 1), tram (TRAM) and regional railway (Rodalies de Catalunya, Zone 1).
No compres el ticket de metro en el app.
No hay servicio al cliente, trate de mandar un email y no funciona el link.
El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información.
Response from developer
Entendemos que lo que compraste fueron títulos Holabarcelona Travel Card para poder viajar en metro y en Bus, si alguno de los tickets era para menores de 4 años es normal que no te lo tuvieses físicamente porque no lo necesitan. Por lo que se refiere al 10% de descuento se aplica en todas las compras digitales para los productos que lo indica. El descuento es en referencia al precio en presencial. Finalmente, tienes un apartado de Contacto en el menú de la app que te ofrece un teléfono y un formulario para expresar tu opinión.
Import for ticket not working!!!
Response from developer
You are right and we apologise because the import function is not working now, but we are working to fix it and have it back again soon.
won’t let you import tickets
Response from developer
First of all, we would like to say that we are sorry that your experience with the app was unsatisfactory. The app normally allows you to do everything that is defined, but we have had some temporary problems that did not allow the import of purchases made on the website. They will be resolved shortly. We apologize for the inconvenience.
Can’t Create an Account
Response from developer
We are sorry that your experience was not entirely satisfactory. The error you are reporting has not been reported to us by other users. If you send us more details we will try to find out what may have happened. Don't worry, with the email we sent you, you can exchange your tickets to travel.
Get your card at any METRO sration
Nothing seems to work
“Oops! An Error Occurred
The server returned a "405 Method Not Allowed".
Something is broken. Please let us know what you were doing when this error occurred.”
Well I was trying to report an error, so this is going nowhere fast….
Response from developer
We are sorry that you had problems using the Holabarcelona Travel Card. To report the problem through the app you can use the channels shown in the "Contact" option in the menu (Form or Phone). Additionally, in the contact option you also have a link to a Facebook chat.
Way too slow, not worth dealing with
Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it.
Response from developer
Our answer was aimed at providing a possible solution to your problem. We repeat that we have no complaints regarding the operation of the app in the sense that it is slow. Anyway, as we do continuously, we will try to review the app to see if we can improve any aspect. We are sorry that your experience was not satisfactory. Comment that our users have not reported to us that they have problems like the one you had. The app needs an internet connection for the correct operation of some functions, if this connection does not work satisfactorily, the app may not operate optimally.
Way too slow, not worth dealing with
Absolute Katastrophe
Response from developer
We are sorry that your experience was not satisfactory. The app is used by tourists from all over the world and they have not reported us any problem making payments. If you tell us the specific step where you got stuck, we will try to give you a solution.
Nicht zu empfehlen!!
Response from developer
It is necessary to differentiate between the service offered by the app and the services that can be used with the purchase of each ticket. In the definition of each ticket, you can clearly see which services can be used. The app shows you the best options for getting around the city.
Nothing works
To buy a ticket works partly (I got a number which works at the ticket machine), but the import of the ticket into the app does not work. Only an error message was shown that number and mail address does not fit together. And as said, no registration mail was send nor the buy of the ticket was send.
My expectations: activation and use of hola card is possible with this app.
Response from developer
You can buy the Hola Barcelona Travel Card tickets with the app, and for now, you need to collect them from the vending machines in the Metro network. In the detail of the title there is all the information.
Complètement inutile
Pour vous perdre l appli est parfaite.
Pas de choix le moins marcher possible.
Response from developer
We are sorry that your experience was not satisfactory. Comment that most users find the app very suitable for traveling and visiting the most prominent points of interest in Barcelona.
