Not Tourist Friendly at all
We used the Hola Barcelona app to purchase metro tickets and the Cable Car to Montjuic. Both come as vouchers that need to be redeemed. We wasted hours walking around trying to find where to exchange the voucher for physical tickets. The kiosk is not at every metro stop so of course the first one we tried did not support Hola. Fortunately a stranger stopped and told us which metro stop we could find. The right machine. Would never use this site again
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Useless
Useless, just use a kiost. You still need to visit a kiost to get your physical ticket even if you buy and pay through the app.
5 Day Transportation Pass - Don’t buy anything through app or website.
Ordered a 5 day transportation pass and couldn’t redeem it. App is buggy and it charged my card. Called the main phone number and they couldn’t take care of it over the phone, but instructed me to send a form through the app and they’d get back with me.
I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone.
Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company.
What a PITA
I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone.
Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company.
What a PITA
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Ticket Problems
Very unsatisfactory app and ticket system.
-> Online pickup was not working.
-> Not able to import the ticket to the app afterwards.
-> And why not get the ticket right away after purchase?
-> Online pickup was not working.
-> Not able to import the ticket to the app afterwards.
-> And why not get the ticket right away after purchase?
No compres el ticket de metro en el app.
Compré tres tickets de metro en el app, y solo me dieron dos. Además decía que incluía el autobús, y me dieron el más económico. Quiere decir que pagué más de lo que costaba en realidad y te dicen que te dan un %10 de descuento, lo cual es mentira.
No hay servicio al cliente, trate de mandar un email y no funciona el link.
El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información.
No hay servicio al cliente, trate de mandar un email y no funciona el link.
El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información.
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