Use to work but now doesn’t
When I first got app it use to work but now doesn’t. Shows I have no earned rewards or towards rewards. Go in there every day. Employees don’t know. Hasn’t worked in 2 years.
The app doesn’t work
No point in trying the rewards system. These reviews are from years ago and still nothing has changed. I enter my number and the store says that it’s accepting it. Once I check my app next time, there’s literally no history! Stupid company.
Update the app more
The reward games will start and it takes extra long for it to show up on the app so you are behind several days of chances to get rewards especially if you don’t check the website or play the game from the website so hopefully you fix that problem
This Rewards Program Is Nonexistent
Don’t bother yourself with signing up for the rewards program or downloading the app. I have used the “Contact Us” twice now to let the Customer Service staff know that my rewards program card isn’t excepted at any pump or in any store. NO RESPONSE. How does one maintain customer loyalty when one doesn’t respond to its customers??? You won’t get any reward points to use for future purchases. Don’t bother!
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5 stars - people who give 1 star are just whining
App works fine. It’s a gas station so what more do you expect? Sometimes depending on the station being corporate or franchise it makes a difference if the rewards track or work. Not every station participates and that is fine because again, it’s a GAS STATION lol
Rewards club
My app was not tracking my purchases and I found out that 80 to 90% of the holiday stores in Minnesota do not participate in the sandwich or roller Grill clubs so out of 20 sandwiches I purchased it this year only to counted toward the total. It is not worth it to drive 20 miles for a two dollar sandwich.
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Waste of time
Unless you allowed them to track everything including all their cookies you get absolutely zero rewards any of their games you immediately stop winning. So unless you’re willing to let them track and sell your data you’re not going to save your measly 5¢ a gallon or anything. BP works great without tracking you so save your 5¢ a gallon there. Holiday was so much better before the circle k buyout.
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Response from developer
We would love to speak with you. Can you please call our Customer Care Team at 855-276-1947.
A bit flawed
The app doesn’t recognise the location near me, but instead shows two locations that are way farther away as options. So I can’t use any of the features because it doesn’t recognize the store I use.
God awful app…
The rewards program is awesome, too bad companies would rather save money, and cut corners rather than actually hiring someone who’s competent enough to make a simple app.
You could spend $100 and have a great app, but you choose to spend $5, and a Fiverr coder… Not good.
You could spend $100 and have a great app, but you choose to spend $5, and a Fiverr coder… Not good.
Features not working
The app (or even manually entering my phone number on the cash register touch screen, for that matter) isn't tracking my purchases anymore, so nothing is counting towards my free rewards. I understand they recently moved to a new system and these "rewards" are now under the "deals" tab, however it doesn't show any progress like the old method did. I like to buy these snacks and drinks specifically because of the earned rewards, so why even bother?
Also, suddenly I can't share my prizes in the Fuel Runner game. A message pops up saying, "UPS browser doesn't support sharing." This was never an issue until today. I uninstalled/restarted/reinstalled the app and it gave the same error. I also tried it on another device, same thing. Is this a bug?
I hope the app can improve to its previous state ASAP, otherwise I might as well just go to Casey's. 😂 At least you can earn cash back there!
Also, suddenly I can't share my prizes in the Fuel Runner game. A message pops up saying, "UPS browser doesn't support sharing." This was never an issue until today. I uninstalled/restarted/reinstalled the app and it gave the same error. I also tried it on another device, same thing. Is this a bug?
I hope the app can improve to its previous state ASAP, otherwise I might as well just go to Casey's. 😂 At least you can earn cash back there!
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Response from developer
Please contact our Customer Care Team for clarification/assistance. 855-276-1947
Needs to be modern.
Why can’t we put our holiday credit card on the app so it’s easier to pay and track spending? It doesn’t make sense to have two different portals for the same company.
Rewards not showing up, nobody can help me
Several weeks ago, my purchases stopped showing up under ‘rewards’ in the App on my iPhone. I asked a worker at a store about it and I got the old “it takes a little time for that to happen”. Nope, not working. Finally, a week ago one store employee took my name and phone number and told me he’d submit a ticket and it should be handled in the next few days. Didn’t happen. LOVE the coffee. The App? Not so much.
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Response from developer
Hi Knee yo, Points are accumulated by entering your phone number on the digital screen instore. Please give us a call for further assistance and to have points added onto your account. 855-276-1947
No credit
Over a month and problem still not tracking coffee purchases. Going to give up and delete app.
Horrible
This app has almost no utility at all. Completely useless. There are no rewards. There is no apparent point system for making purchases. What exactly is the purpose? Nobody knows.
Buyer beware
Went to the holiday in front of brown jug, and they know their coffee machines are low on coffee grounds and they still sell “dirty water”. But as they put it “ not responsible if people remove sign”. REALLY!!!!
I WOULD STOP SELLING DIRTY WATER!!!!!
Thats pretty desperate and cheating people out of their money!!
I WOULD STOP SELLING DIRTY WATER!!!!!
Thats pretty desperate and cheating people out of their money!!
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What a RIPOFF!!!
You earn rewards, go to the store to redeem them and there’s no discount off the price or free item. Check your rewards and they were automatically eliminated - there’s no proof you earned them. The employee says, “I don’t know, there’s nothing I can do... and then admits I’m not the only one having this problem.
Bring back the old system - at least I had a piece of paper to prove my reward.
Bring back the old system - at least I had a piece of paper to prove my reward.
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Response from developer
Please give our Customer Support Team a call. 855-276-1947
Currently as is- waste of time
This current app does not seem work. Nothing happens when the id barcode is scanned. No buy one offer is credited, coupons and discounts do not process. Currently as is the app is a waste time
Race is on
The app is simple however it would be nice if the store had a reader to detect the app so I did not have to race the cashier to put my number in
What happened
I used it no problem scanned got my rewards that was when i first downloaded hasnt worked since i am a very regular customer at hoilday it says enter phone number to get rewards and it never shows up thinking of deleting it seriously unless its fixed
Can not even sign up
I have tried for two days to sign up. I keep getting a big error message...error “5000” and some other number, plus something about can’t write to the log file. Needs some serious work!
