Not the greatest
Not happy with food I received, rotted food, soft and mushy vegetables. And FedEx is the worst delivery service. UPS is a much better company.
HORRIBLE customer service
I placed an order in January and found that Home Chef did not fit my needs. 6 months later they charged me without notice or consent because I didn’t “properly” cancel my subscription 6 months ago. Customer service did nothing to help credit any of my money back and blamed me (the customer) for what happened. Absolutely disgusted with their customer service.
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Scammy business
Despite cancelling IMMEDIATELY after seeing the meal options, this company charged me $110 and sent food anyway. Will not issue a refund, but a discount for a FUTURE box. Apparently they send an email saying you’re still going to be charged.. but if I cancelled, why? Scam.
Great food
I came back because I needed a change and tired of trying to plan meals. Going low carb this time. Great meals, delivery and customer service.
Better than homemade
Such fresh ingredients cooked to perfection at first we thought too expensive but compared we are saving money and no waste plus we love the food it’s cooked to perfection so tasty we are hooked
Very poor service
We started Home Chef with high hopes. Unfortunately their Achilles heel is delivery. It might be common sense too. Living in Phoenix where the summers are very hot I would have thought this would be taken into account. They allow ALL DAY to the drivers to deliver the box of food. There is NO DELIVERY WINDOW with this service. The final straw for us was a delivery at 10:40pm. We literally sat around ALL DAY missing a movie we paid for waiting for the delivery.
The box was delivered at 10:40pm and was soaked through and broken open. The ice packs were no longer cold. I sent photos and an opening video to customer service. They didn’t care the food (3 chicken dishes) was probably spoiled and only refunded the delivery charge. Who is going to eat room temperature chicken? Compromised? I believed it was. I didn’t want to get food poisoning.
Another point was the customer service. They didn’t care. They care about money, which is fine, but they should also be capable of recognizing a compromised delivery. They are not capable of recognizing that.
The box was delivered at 10:40pm and was soaked through and broken open. The ice packs were no longer cold. I sent photos and an opening video to customer service. They didn’t care the food (3 chicken dishes) was probably spoiled and only refunded the delivery charge. Who is going to eat room temperature chicken? Compromised? I believed it was. I didn’t want to get food poisoning.
Another point was the customer service. They didn’t care. They care about money, which is fine, but they should also be capable of recognizing a compromised delivery. They are not capable of recognizing that.
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Look at how long the recipe says it will last in fridge
Look on the recipe cards to see how long the ingredients will last in fridge because some of the ingredients will expire on that day! No joke. It is like the food has a timer on it.
Great 1st Week
All the meals were tasty. A couple could have used more vegetables & sodium is higher than I’d like, but not overwhelming.
Would recommend
We’ve been using Home chef for a couple months now and we really like it. The food quality is good but it’s not super expensive. The selection is also pretty good and doesn’t taste like you’re eating the same type of meal. Also the prep time is so much faster than other options we’ve done in the past which makes it much more enjoyable. I also really like that you can skip weeks and not be charged. Particularly nice for the summer when we’re on vacation or traveling. Overall I’d recommend
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Won’t honor advertised sign up incentives
Was super excited for the Heroes incentive including discounts on the first order, free shipping on the first order. 10% discount on following orders. And a complimentary dessert item “for life”.
The only thing I ended up getting was the % discounts. After reaching out to support, they claimed to fix it, but i feeel like they were just brushing me off since the issue persists.
Just be aware, if you’re signing up for the incentives, you probably won’t get them.
Very disappointing
Update: They keep delivering and charging canceled orders. And their support chat keeps kicking me out.
1 star is way more than they deserve
The only thing I ended up getting was the % discounts. After reaching out to support, they claimed to fix it, but i feeel like they were just brushing me off since the issue persists.
Just be aware, if you’re signing up for the incentives, you probably won’t get them.
Very disappointing
Update: They keep delivering and charging canceled orders. And their support chat keeps kicking me out.
1 star is way more than they deserve
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AMAZING!!
Honestly one of the best meals I’ve ever had!! Was nervous the The sesame seed oil mix was gonna be too strong, but it was perfect! Outstanding!
Taught me how to cook & lost weight
I have been using Home Chef weekly since the Shut Down of 2020. We love the unique combinations of flavors and choices. Since learning how to cook at home, I lost 15 lbs and my husband lost 30 and we have kept the weight off. Home Chef changed my life for the better.
Recipe Malfunction
The meals are great typically things come in fresh. My biggest problem is them not sending the accurate recipe or sometimes sending the wrong meal altogether. Like sometimes it will be the right meal with the wrong recipe sent in so then you have to do the recipe from the app but the app doesn’t let you print out the recipe so you have to keep pulling it up on your phone as you go which is annoying. And then sometimes the complete wrong meal will come in with the correct recipe printed out so it’s backwards. Reaching customer service is difficult, so that function can use some work but other than that it’s a really good food delivery service.
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No communication
The delivery company they choose will not notify you of a delivery or the tracking status even if you sign up 1000 times. So you have to hope they will knock and let u know it’s there. THEY DONT! And you will get warm food that you cannot consume. It is a waste of money and time. I got my last package with the tape barely on and nothing was consumable. 0/10.
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Recipes
Recipes are great, very creative. It is concerning though, when necessary ingredients are missing. Fortunately I was able to create a suitable replacement. I think had all the ingredients been in the package it would have been a 10!
Review
The meals are very good and fun to prepare but fresh vegetables are not lasting the week
Meal easy
Myself and my wife have enjoyed the meals so far. The prep work is easy to follow. The taste has been good, looking forward to the weeks ahead.
Quality Meals
These are high quality Protein meals with great sides. Already to go!!! Can’t do better than this. Lin
So easy to use
Love this app. The food is great
Could be good. But not there yet
I was excited to join in an attempt to simplify my eating. I will disclose that I am new to eating meat, so some of my negative comments may be obvious to others.
First issue: I would receive a box either missing recipe cards or missing the food packet. This happened more than once.
Second issue: I just didn’t care much for the quality of the food. I would receive fruit and vegetables that were way past their prime.
Issue 3: it just didn’t taste that good. The meat was super tough. Issue 4: I would skip a week on the app, and there it would show up on my porch. I work several weeks of the month out of town.
Can’t complain about some of the sides.
On a positive note, customer service has been great. I would just like to try again with another company.
First issue: I would receive a box either missing recipe cards or missing the food packet. This happened more than once.
Second issue: I just didn’t care much for the quality of the food. I would receive fruit and vegetables that were way past their prime.
Issue 3: it just didn’t taste that good. The meat was super tough. Issue 4: I would skip a week on the app, and there it would show up on my porch. I work several weeks of the month out of town.
Can’t complain about some of the sides.
On a positive note, customer service has been great. I would just like to try again with another company.
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