Horrible customer service
I found this app and was excited to be able a massage from home, my scotch was scheduled for 530 and then the person who originally was scheduled canceled and somebody else was scheduled at 7:30 2 hours later that did not work with my schedule so I canceled the massage and was told I would be charged a $15 fee, when in all actuality they charge me for the whole massage and their customers service is a joke. They do not answer and just keep repeating themselves over snd over do not use
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K k
Nothing beats the convenience of an in-home massage.
stay completely relaxed in familiar surroundings, and can roll straight into bed
stay completely relaxed in familiar surroundings, and can roll straight into bed
Richard
Great service provided
Left early from my moms appointment
After contacting customer service because the provider left early I am now convinced they do not care if their clients are taken advantage of. I was originally told I would receive a refund, but I guess they changed their mind and said the session started early, news to me! Updated: They never reached out and stopped replying to messages over the app. Called the customer service number was told it was being escalted but again have not heard back.
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Therapist Tash was great. App and subsequent customer service not good.
I was gifted 3 vouchers from a friend. I used the first one on 6 May. I found the App not very user friendly. When you are looking at the different ‘add on’s’ it starts describing them and then when you try to expand to see what all the information says, it just takes you to a screen that tells you how to prepare for your treatment.
After the first treatment I was sent an email asking me to do a review on Trustpilot. It then said once I submit my review, I would get a $20 credit to go towards my next booking. I always review Businesses and my experience, so this was not my motivation to do a review. I had decided before receiving that email that I would do one as I didn’t find the App user friendly. I described my experience and gave a 4 Star review. I received a phone call from someone that night discussing my concerns. About a week later I went in to book my next treatment and noticed there was no $20 credit in my account. I contacted customer service and I received an email which stated that I was not given the $20 credit because it is only given to ‘verified 5 Star reviews’. This was definitely not mentioned in the initial email. I have since gone back and forth with customer service. (I’ll just leave it there ). I have now gone in to book my next treatment with the same Therapist. I definitely saw her name and profile come up. I did look at different add one and treatments before deciding what I wanted. I’m not what happened but after hitting confirm, I have now been booked with another Therapist. It seems there are a lot of issues with the App.
After the first treatment I was sent an email asking me to do a review on Trustpilot. It then said once I submit my review, I would get a $20 credit to go towards my next booking. I always review Businesses and my experience, so this was not my motivation to do a review. I had decided before receiving that email that I would do one as I didn’t find the App user friendly. I described my experience and gave a 4 Star review. I received a phone call from someone that night discussing my concerns. About a week later I went in to book my next treatment and noticed there was no $20 credit in my account. I contacted customer service and I received an email which stated that I was not given the $20 credit because it is only given to ‘verified 5 Star reviews’. This was definitely not mentioned in the initial email. I have since gone back and forth with customer service. (I’ll just leave it there ). I have now gone in to book my next treatment with the same Therapist. I definitely saw her name and profile come up. I did look at different add one and treatments before deciding what I wanted. I’m not what happened but after hitting confirm, I have now been booked with another Therapist. It seems there are a lot of issues with the App.
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London home massage
Professional service by masseur
No providers in Phoenix
Tried to book more than 10 times, no response from providers that the app shows as available.
I’ve been trying to book a massage for 90 minutes now
Providers don’t respond or decline, time pass by, and to try again since it’s later is more expensive, and still no luck.
Why won’t you let choose multiple providers? Not one and not first available.
Why won’t you let choose multiple providers? Not one and not first available.
More control needed in selecting who receives booking requests.
Needs to have more control on what providers receive booking offers. I would like to only allow providers that I have favorited to receive my booking requests and no one else unless I select “auto allow non-favorited to receive booking requests”. Without the auto push after a designated time that I can select if I have not had any of my favorited confirm then I would like a push notification informing me that none of my favorites have confirmed and ask me if I would I like to offer my booking request to other providers.
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App not working
I so want to use your app, am on iPhone 17 pro max and your app isn’t stable, and is unusable :( can’t select date and time to book, several screens jump around and don’t load completely.
Pricing is ridiculous
Pricing model is ridiculous now. $460 for 2 people
Deceptive pricing
I made a booking. They asked me to change the time. I accepted, and then they charged me extra $30 without any warning!
Payment
Not able to add any payment info. No error, no message
Glitchy
The payment page was glitchy and kept declining my payment, which went through successfully from another page. Also requested a lymphatic message and got 2 acceptances, both did not do lymphatic messages. I had to message specifically to ask if they did, then cancel the booking and book again.
Crashes a lot lately and pricey
This used to be an affordable service averaging $100-130 an hour for a massage now the average is $230… also it crashes all the time I can’t even message therapists anymore when they’re on their way and last time a therapist came over an hour late as the app told her to go to a suburb 30 minutes away
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Poor app experience
As a first time user it took me 20 mins to make a massage booking. I was super surprised by how the price kept going up. It was more expensive based on the type of massage (not shown in app) then even more because it was apparently a busy time. Next, having chosen a recipient, it wanted me to enter the recipient again - 3 times. Finally a booking, and then when the masseuse didn’t respond, without my choice, another one was allocated and I was logged out of the app and needed to change my password. I think next time the local Asian place will be simpler. I could not even use the chat to speak to Blys. Pretty average for not so average prices.
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Edit payment details
I can’t edit old payment details or remove them. Can only add new ones.
Crappy app
App reloaded twice while I tried to create an account so I had to start over entering my info. Also there’s no way to browse providers to see if there’s someone you want to work with before booking, you have to start a booking first.
10 stars!!!!
Seriously Hazar is amazing. Every time we book like being touched by the hand of god! My wife always feels reborn! Seriously
Bad experince with the over charging
i have been over charged and the back office staff who answer the emails didnt read the emails but answers to jsutify the wrong charged. good therpist very bad experince with the booking and the over charging.
