Horrible customer service
K k
stay completely relaxed in familiar surroundings, and can roll straight into bed
Richard
Left early from my moms appointment
Response from developer
Hi there, Thank you for bringing this to our attention. We’re sorry to hear you’ve been left feeling disappointed following your experience. We understand your concerns regarding the session duration and the communication around the refund outcome. A member of our team will review the matter further and reach out to you directly if any additional information is required. Your feedback is important to us, and we appreciate you taking the time to share it. Kind regards, Blys
Therapist Tash was great. App and subsequent customer service not good.
After the first treatment I was sent an email asking me to do a review on Trustpilot. It then said once I submit my review, I would get a $20 credit to go towards my next booking. I always review Businesses and my experience, so this was not my motivation to do a review. I had decided before receiving that email that I would do one as I didn’t find the App user friendly. I described my experience and gave a 4 Star review. I received a phone call from someone that night discussing my concerns. About a week later I went in to book my next treatment and noticed there was no $20 credit in my account. I contacted customer service and I received an email which stated that I was not given the $20 credit because it is only given to ‘verified 5 Star reviews’. This was definitely not mentioned in the initial email. I have since gone back and forth with customer service. (I’ll just leave it there ). I have now gone in to book my next treatment with the same Therapist. I definitely saw her name and profile come up. I did look at different add one and treatments before deciding what I wanted. I’m not what happened but after hitting confirm, I have now been booked with another Therapist. It seems there are a lot of issues with the App.
London home massage
No providers in Phoenix
Response from developer
Hi Mihir, Thanks so much for taking the time to share your feedback. We’re really sorry to hear about your experience, especially after multiple booking attempts. Providers on our platform are independent professionals, so each provider manages their own availability and may choose to accept or decline bookings based on their schedule and travel distance. Because of this, response times can sometimes vary, and we understand how frustrating it can be when you’re not getting a match despite several attempts. We’d really appreciate the opportunity to look into this further and help get this resolved for you. If you could please reach out to us at hello@getblys.com, our team will be happy to assist. We look forward to hearing from you. Kind regards, Blys Team
I’ve been trying to book a massage for 90 minutes now
Why won’t you let choose multiple providers? Not one and not first available.
Response from developer
Hi there, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We pride ourselves in being the best in the biz so we'd love the opportunity to find out a little more about the experience you've had so that we can be sure to make your next one amazing. If you can email us at hello@getblys.com., it would be greatly appreciated. Look forward to hearing from you. Warmest, Blys Team
More control needed in selecting who receives booking requests.
Response from developer
Hi there, Thanks for your Feedback, We will look into this for future improvements. Please let us know if there's anything else we can assist. We'd love to help. Cheers!
App not working
Response from developer
Hi there, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We'd love the opportunity to get to the bottom of what has happened and to find a resolution for you. If you could please send us an email at hello@getblys.com, it would be greatly appreciated. Look forward to hearing from you. Warmest, Richard from Blys
Pricing is ridiculous
Deceptive pricing
Payment
Response from developer
Hi there - We are extremely apologetic for the issue you encountered. We would love to get to the bottom of this so can you please email us at hello@getblys.com? This will help us find a resolution and ensure that your experience is better on our platform. Looking forward to hearing from you. Warmest, The Blys Team
Glitchy
Crashes a lot lately and pricey
Poor app experience
Edit payment details
Crappy app
Response from developer
Hi there - we’re adding a “loading” icon to indicate that the app is loading in the background. We agree that it’s not very clear at the moment and can get frustrating when the app restarts. You can browse providers in your area from the Providers > Browse section without having to create a booking first. Thanks for your feedback, it’s much appreciated 🙏
