Beware! Duplicate Charge and Inadequate Customer Support
Leasing office recently switched to this app for the resident portal. I went to make a payment and the app glitched, charging me twice! Homebody said they couldn’t help and my leasing office said the same.
It’s pretty frustrating that an app taking payments can’t void or fix a duplicate charge, especially when the issue came from the app itself.
It’s pretty frustrating that an app taking payments can’t void or fix a duplicate charge, especially when the issue came from the app itself.
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No Help
Refuse to help you with your payments if you don’t have an insurance policy with them. I got a new card recently and the app would not allow me to delete any old payment options or add any new cards. Called support for help but they refused to help me because I didn’t have renters insurance through them, telling me to go to my leasing office to figure out paying my rent. My leasing office obviously wasn’t able to access anything to help me since it’s not their app and they don’t have those permissions. So they tried to call the help line and they again refused to help me without a policy number. How can you have an app that allows you to pay your rent through them, but they refuse to help you unless you have THEIR SPECIFIC renters insurance??? Never heard of before. The staff and me had to figure out a roundabout way for me to add my actual bank account to the app so I could pay my rent in time. Worst app ever.
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Fees galore
I’m not happy with the fees to pay rent. That’s ridiculous!!!!
Hardly even works
I’ve had to delete and reinstall the app several times to even open it to pay my rent. If your apartment complex tries to switch to this app beg them not too. It’s terrible.
Doesn’t even open
I’ve deleted and reinstalled this app 5 times now and it won’t even open.. can’t pay my rent because this app won’t work at all.
Está compańia no sirve llevo más de 3 meses
Esta compañía no sirve llevo más de 3 meses con un reclamo y me ponen muchos peros dure un ańo con su seguro y ahora ellos me mandan abuscar toda la información que necesitan cuando eso le toca a ellos
The worst
It doesn’t let you cancel your policy and the app sucks
This app sucks
Title says it all. Every month since my property management switched to this awful app, I have had to relink my account every single month multiple times before I can submit my payment. Then when I try to submit my payment there’s always some kind of false error. I just want to pay my rent on time and this app does everything in its power to make sure that doesn’t happen. If I could give it -6,000,000 I would.
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Can’t login or create account
If you are trying to install the app to cancel, don’t even try. It doesn’t allow you to create an account or reset your password.
This company is a SCAM
DO NOT USE THIS COMPANY. They will keep charging you after you cancel your policy
Unhappy
Can’t login. Doesn’t recognize my password. Can’t change it. One dead end after another. Can’t get proof of insurance I need even though I’ve paid
Scam. Fake reviews.
Report.
Scam
I was auto-enrolled in this app’s credit reporting program. Took several steps to cancel my membership to this service that I NEVER CHOSE TO SIGN UP FOR. This should be illegal.
Yeah use this is you wanna almost get kicked out of your apartment every month.
This app only lets you buy a policy for one month at a time and doesn’t tell you that. You have to literally make a new policy every month. The way I find out it cancels every month is my managment telling me I have no insurance again. Can’t believe my apartment complex would tell us to use this garbage app.
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Not great
Bad UI design. Not user friendly.
This is barely an app
This app doesn’t allow you to view open claim or anything it’s just an ad for all their product offerings. Their website is just as useless.
double charge
Be aware of Scammers!!!
I never recommend Homeboy for you!!!
I had rental insurance from this company for two months and at the end of each month it charged me twice for no reason. I called one of the company's employees several times and asked the reason, but they said that you must have bought two policies from us, while I had only bought one and the company refused to return the extra money they took from me and it turned out that they are liars and they are playing tricks on people, finally I had to cancel the policy and got out of it.
I never recommend Homeboy for you!!!
I had rental insurance from this company for two months and at the end of each month it charged me twice for no reason. I called one of the company's employees several times and asked the reason, but they said that you must have bought two policies from us, while I had only bought one and the company refused to return the extra money they took from me and it turned out that they are liars and they are playing tricks on people, finally I had to cancel the policy and got out of it.
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Scam
Complex auto enrolled every resident and said you have to download the app to cancel before they auto-charge you. App does not let you cancel, you have to call.
Scam..
App doesn't display update payment method only web site and site blocks your log in... Reported to credit card as being a scsm by landord and Thief body... thanks to Apple screen recording review will live on ... Reposted if deleted by Apple ADvertisement Bureau.
Not helpful and useless
App won’t allow me to make any payments of any kind. The FAQ’s don’t provide any helpful fees back
