Fr?
We can’t get dark mode. Wtf
Horrific customer service
Does not answer calls or emails and does not have customer service. I have housing insurance from them and for the first few months they charged me 6 times per month, that’s $90 a month. I called, emailed, reached out to customer service there was no help at all and no refund. Ridiculous.
Greedy
No way to pay rent without paying an extra fee to them, even directly through a bank account. They would also like to have full access to your bank account data by linking, not okay.
Terrible!
Cannot access payment portals. Cannot change passwords. No one has been able to resolve these issues. Would not recommend.
Can’t even log in
I’ve been getting “unknown errror” when I try to log in for the last couple months and my property managers can’t do anything about it obviously. Even though I’ve sent emails to homebody it has not been working at all. This app sucks and you should be nervous if your apartment complex tells you that you need to use it
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Payment never submits
Whoever decided to make the switch to this app should be fired. The app never processes rent payments
Scam
It’s just a scam, the resident portal was working fine. They don’t let me add the ACH bank through the app, so you only have to pay the card and got charge for the convenience fee.
Constantly Erroring
Every other time I use it there is an error and I cannot open the app
Beware! Duplicate Charge and Inadequate Customer Support
Leasing office recently switched to this app for the resident portal. I went to make a payment and the app glitched, charging me twice! Homebody said they couldn’t help and my leasing office said the same.
It’s pretty frustrating that an app taking payments can’t void or fix a duplicate charge, especially when the issue came from the app itself.
It’s pretty frustrating that an app taking payments can’t void or fix a duplicate charge, especially when the issue came from the app itself.
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No Help
Refuse to help you with your payments if you don’t have an insurance policy with them. I got a new card recently and the app would not allow me to delete any old payment options or add any new cards. Called support for help but they refused to help me because I didn’t have renters insurance through them, telling me to go to my leasing office to figure out paying my rent. My leasing office obviously wasn’t able to access anything to help me since it’s not their app and they don’t have those permissions. So they tried to call the help line and they again refused to help me without a policy number. How can you have an app that allows you to pay your rent through them, but they refuse to help you unless you have THEIR SPECIFIC renters insurance??? Never heard of before. The staff and me had to figure out a roundabout way for me to add my actual bank account to the app so I could pay my rent in time. Worst app ever.
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Fees galore
I’m not happy with the fees to pay rent. That’s ridiculous!!!!
Hardly even works
I’ve had to delete and reinstall the app several times to even open it to pay my rent. If your apartment complex tries to switch to this app beg them not too. It’s terrible.
Doesn’t even open
I’ve deleted and reinstalled this app 5 times now and it won’t even open.. can’t pay my rent because this app won’t work at all.
Está compańia no sirve llevo más de 3 meses
Esta compañía no sirve llevo más de 3 meses con un reclamo y me ponen muchos peros dure un ańo con su seguro y ahora ellos me mandan abuscar toda la información que necesitan cuando eso le toca a ellos
The worst
It doesn’t let you cancel your policy and the app sucks
This app sucks
Title says it all. Every month since my property management switched to this awful app, I have had to relink my account every single month multiple times before I can submit my payment. Then when I try to submit my payment there’s always some kind of false error. I just want to pay my rent on time and this app does everything in its power to make sure that doesn’t happen. If I could give it -6,000,000 I would.
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Can’t login or create account
If you are trying to install the app to cancel, don’t even try. It doesn’t allow you to create an account or reset your password.
This company is a SCAM
DO NOT USE THIS COMPANY. They will keep charging you after you cancel your policy
Unhappy
Can’t login. Doesn’t recognize my password. Can’t change it. One dead end after another. Can’t get proof of insurance I need even though I’ve paid
Scam. Fake reviews.
Report.
