Nearly hopeless
Gives access to a few obscure and in this household unecessary washes
Sign up email confirmation is broken
Downloaded this app to use with a new washing machine. You have to validate your account with a code, this has a timer on of 180 seconds, however the email with the code does not arrive within that time zone you can’t sign up. Really poor given that this is a technical requirement. 1 star, would give zero if it was an option.
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Absolutely rubbish
Tried several times with our new yogurt maker. Finds the device but after attempting to pair, it just pops up with a message saying there was an error. Too frustrated to keep trying after many attempts on different devices - iPhone 13 with latest iOS, iPad mini.
I recently purchased an ARÇELİK yogurt maker with WiFi connectivity to the HomeWiz app. I'm sure I would have paid extra for a device with this facility over one that does not have WiFi. Looking at the HomeWiz website, obvious that they sell themselves as a generic provider of WiFi appliance control for various manufacturers - so this is a generic app. They are gatheting personal information from users after downloading the app only for users to discover the app doesn't work. Looking at reviews on the App Store I note others have had similar issues. I will definitely be raising this issue with ARÇELİK who are charging for a premium machine that otherwise works great other than for the part provided by HomeWhiz.
My advice to anyone buying a machine with WiFi connectivity, make sure you agree in writing with the seller that you reserve the right to return the machine if the WiFi functionality does not work.
I recently purchased an ARÇELİK yogurt maker with WiFi connectivity to the HomeWiz app. I'm sure I would have paid extra for a device with this facility over one that does not have WiFi. Looking at the HomeWiz website, obvious that they sell themselves as a generic provider of WiFi appliance control for various manufacturers - so this is a generic app. They are gatheting personal information from users after downloading the app only for users to discover the app doesn't work. Looking at reviews on the App Store I note others have had similar issues. I will definitely be raising this issue with ARÇELİK who are charging for a premium machine that otherwise works great other than for the part provided by HomeWhiz.
My advice to anyone buying a machine with WiFi connectivity, make sure you agree in writing with the seller that you reserve the right to return the machine if the WiFi functionality does not work.
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Beko washing machine
Once I had worked out the best options to use it was a breeze. As the machine is in a soundproof room it is wonderful to be advised when the cycle is finished as it saves me continually going in to check
Facile à utiliser
Très pratique pour la machine à laver, on peut adapter nos programmes et on reçoit une notification une fois la machine terminée
Response from developer
Cher client, merci pour vos commentaires.
Erreur de langue
Connexion laborieuse comme tout le monde.
Les mois du planning de consommation ne sont pas en langue française.
Je ne suis pas le premier à le signaler et ce n’est toujours pas corrigé.
Les mois du planning de consommation ne sont pas en langue française.
Je ne suis pas le premier à le signaler et ce n’est toujours pas corrigé.
Response from developer
Cher client, Vous pouvez nous contacter concernant votre situation en utilisant le numéro spécial qui vous a été attribué, A23052026-12914 ou en nous envoyant un courriel à contact@homewhiz.com. Cordialement,
Don’t even bother
The hoops you need to jump through to try and connect to the Hitachi washing machine on this circus of an application is not worth it.
Unsuccessfully tried everything, but the application refuses to find the machine while in pairing mode. I’ve changed the router to only 2.4ghz. I’ve updated security settings on the router, restarted the app, reinstalled the app, power cycled the machine and my smart device.
I’ve turned off mobile data, turned on location settings. I feel like if I restarted the whole damn universe this thing will still have a connection issues.
When trying to enter the product code to connect to the machine manually, whilst in pairing mode, the app gets to step two then crashes.
Worst app I’ve ever had the displeasure of using and Hitachi should invest in their own app so that we can move away from HomeWhiz.
Unsuccessfully tried everything, but the application refuses to find the machine while in pairing mode. I’ve changed the router to only 2.4ghz. I’ve updated security settings on the router, restarted the app, reinstalled the app, power cycled the machine and my smart device.
I’ve turned off mobile data, turned on location settings. I feel like if I restarted the whole damn universe this thing will still have a connection issues.
When trying to enter the product code to connect to the machine manually, whilst in pairing mode, the app gets to step two then crashes.
Worst app I’ve ever had the displeasure of using and Hitachi should invest in their own app so that we can move away from HomeWhiz.
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App doesn’t work
All of a sudden, a few months ago the app keeps crashing. Randomly started, had multiple updates since and refuses to work. Awful.
Beko - buggy, no notifications.
Use this app for a Beko washing machine. Stops working often. Have to constantly unpair and repair the washing machine with limited success. Even when it works, it’s almost completely pointless as it’s not possible to set up notifications when a load is finished. Easier to just go to the machine and check.
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Dryer
The app is useless, tried so many to connect to the dryer never connected
Ne fonctionne pas + réponse à côté de la plaque
L’application me demande d’appuyer sur des touches qui n’existent pas pour synchroniser mon appareil, appareil éteint alors qu’il s’agit de touches tactiles.
J’ai finalement réussi à avoir le signal wifi (le but recherché) en faisant via une autre méthode trouvée sur internet, mais quand bien même il ne détecte pas mon appareil.
A date application donc complètement inutile dans mon cas.
Ajout au 22/04 : on m’a répondu que l’application avait été mise à jour, ce qui est faux - la dernière mise à jour a deux semaines, mon problème moins d’une semaine - et cela ne fonctionne toujours pas.
S’il était possible d’enlever une étoile pour mettre 0 je le ferais.
J’ai finalement réussi à avoir le signal wifi (le but recherché) en faisant via une autre méthode trouvée sur internet, mais quand bien même il ne détecte pas mon appareil.
A date application donc complètement inutile dans mon cas.
Ajout au 22/04 : on m’a répondu que l’application avait été mise à jour, ce qui est faux - la dernière mise à jour a deux semaines, mon problème moins d’une semaine - et cela ne fonctionne toujours pas.
S’il était possible d’enlever une étoile pour mettre 0 je le ferais.
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Response from developer
Cher client, le problème que vous rencontriez a été résolu et une nouvelle version est disponible. Veuillez mettre à jour l'application et réessayer. Si le problème persiste, veuillez nous envoyer votre numéro de téléphone, votre adresse e-mail et une description détaillée du problème (ID A20042026-12896) à contact@homewhiz.com.
Minor icks
Pretty useful app but would suggest two updates. 1. Let me view in GBP and not just Dollars or Euros.
2. Show months in English on Energy tab.
2. Show months in English on Energy tab.
HomePhiz
Utterly useless as it wasn’t able to identify my product so I couldn’t add it. Tried contacting support through the app but wasn’t able to send message. Totally useless
Rootkit installed
I used this app for 6months with no issues. I upgraded to latest iPhone in November, still no issues, then February 2026 I updated the app and now I keep having a message saying my phone is a jailbreak or has a Rootkit installed - neither of which is true! Refuses to allow me to use the app now. I paid for a very expensive virus scanner/security suite and checked my phone to which no issues were found. I’ve had an expert look at my phone who said there is nothing wrong with my phone, “it’s just a dodgy app.” Really annoyed, don’t waste your time or effort as it was a complete hassle to link my appliance to the app in the first place. Also just a side note your ‘app support’ button doesn’t work!
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Grundig gr 5500
Камера не фокусируется на штрих коде. (iphone 15 PM). Сложнейшее подключение.
Non intuitive et des langues mélangées
Une n-ième application de domotique, et franchement pas la meilleure… il y a des erreurs dans la gestion des traductions. Les mois apparaissent en… je ne sais quelle langue mais pas la mienne. On doit aller dans 2 endroits de l’app différents pour voir la consommation d’énergie d’un seul appareil plutôt que de le proposer directement via l’appareil comme le propose LG par exemple. Les temps de chargement sont longs également. Les notifications franchement pas utiles (exemple : me directement via l’appareil que j’ai ouvert la porte de mon sèche linge… super. Ou me notifier à chaque « sous-cycle » du cycle plutôt que juste à la fin du cycle global… bref. Chiant.
Embauchez un UX et refaites l’appli.
Embauchez un UX et refaites l’appli.
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Response from developer
Cher client, nous souhaitons vous aider. Veuillez nous communiquer votre numéro de téléphone, l'adresse courriel associée à votre compte HomeWhiz et les détails de votre problème, en mentionnant le numéro A07032026-12867, à l'adresse contact@homewhiz.com. Nous pourrons ainsi examiner votre situation. Merci.
Unable to add appliance to app via Bluetooth.
Have attempted to add my Beko washer to the app via Bluetooth, however app isn’t picking up the connecting although washer is in Bluetooth sync mode.
Furthermore, when using the app to ‘contact us’ I doesn’t allow me to submit, so therefore there’s no way to contact HomeWhiz for troubleshooting and you won’t be able to seek assistance if having issues.
Furthermore, when using the app to ‘contact us’ I doesn’t allow me to submit, so therefore there’s no way to contact HomeWhiz for troubleshooting and you won’t be able to seek assistance if having issues.
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Used to work but. Ow doesn’t connect to washer
The app used to connect to my Beko washer but now says that the remote control is not turned on even though it is connected to the WiFi network and the remote control has been enabled. I get the same result from my iPad and iPhone
Rubbish!
Went to register, sent a 6 digit code which I entered correctly and promptly told I hadn’t…then timed out!
Requested new code, nothing…have better things to put my time and energy to than messing around like this…🤷🏻♀️
Requested new code, nothing…have better things to put my time and energy to than messing around like this…🤷🏻♀️
Problème depuis la mise à jour
Depuis la nouvelle mise à jour je n’arrive plus à activer mes climatiseurs à distance ça cherche mais impossible d’avoir le bouton pour allumer ou éteindre
Response from developer
Cher client, si vous nous envoyez votre numéro de téléphone (celui que vous utilisez dans l'application HomeWhiz), votre adresse courriel, une description détaillée de votre problème et votre numéro d'identification unique A26022026-12851 à contact@homewhiz.com, nous serons ravis de vous aider. Cela nous permettra de mieux comprendre votre situation. Merci.
