Horrendously bad
In general, awful design, certain IMPORTANT parts are only in Chinese. And it doesn’t even show the full itinerary when you add a trip.
Absolute garbage (and so is their website)
Absolute garbage (and so is their website)
Not available in English
Images in App Store shows app using English, but it opens in Chinese on my phone and no apparent way to change it
Chinese only?
Downloaded app hoping to support purchase of flight LAX to HK. Opened app - everything’s in Chinese (which I have no knowledge of) no obvious way to toggle to English, yet the download page climes the primary language to be EN. What am I missing?
Needs to be redone
Won’t switch to English, can’t check in
千万别坐香港航空
能坐其他航班就别坐香港航空，真的垃圾中的垃圾
Everything is broken
Passport scan requires you to line up with passport chip, which I’ve never heard of on any other app. Also paying for a seat during check in causes payment failure and the system accuses you of checking in twice if you try again. The app is a total disaster.
Doesn’t Work
The app can’t find my flight, despite entering all the details correctly.
this app is trash
can do nothing at all，waste of time
can not retrieve the booking
useless
App does not work
It’s August 2025 and your mobile check in still does not work (am using iPhone).
I’m at an airport and everyone is queuing and nobody is taking the online check in lane as presumably all have the same issue.
Maybe, just maybe fix this? It would please customers and save the airline money
I’m at an airport and everyone is queuing and nobody is taking the online check in lane as presumably all have the same issue.
Maybe, just maybe fix this? It would please customers and save the airline money
Unusable
…
Cannot check in
The app has a check in button but it literally does nothing. This is the essential function of an airlines app and they can’t even do that right
Can’t even to register
This app is a joke. Can’t register within the app. Never mind go any further. Kind of nervous to check in online when the time comes. Sigh!
Total rubbish can not check in
No matter I use app or Chrome or Edge I have no luck in getting through online check in, always bounce back at seat selection screen. Today is even worse for app, system error at first click, rubbish airline.
Awful app
Clumsy to use and if they post a notice or announcement on the app, there’s no cancel/clear button visible on a phone screen so renders the app unusable, which may be awkward if you’re trying to pass security!??
Limited usefulness
This app is useful only for purchasing reservations through HKA and tracking those bookings! If bookings are made by other airlines using HKA for connections, then the app is of no use for managing the flight segment on HKA. The app doesn't allow reservations to be entered using HKA confirmation number; only bookings with HKA ticket number starting with 851 can be entered
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Unworkable
Requires individual signup and verification which I could only do on the web. Very difficult to sign in even then. Then once in, it said mobile checkin not allowed, when the web did it. Terrible verification system with unreadable fonts
Who designed this terrible App?
It makes you go round in circles. Create login, create password, enter ineligible auto generated code. Repeat, repeat, repeat. Don’t waste your time.
Not worth it
Ridiculous app, doesn’t even have choices for different national phone codes except HK and China
Inconvenient App Experience with Passenger Information and Account Sign-In
I recently used this app and wanted to share my experience. One of the features that caught my attention was the option to add additional passengers, such as children, when making value-added selections like seat selection. However, I encountered an issue where the app would not allow me to enter my child's information beyond the sign-in page. Surprisingly, I was able to enter the details on the website without any problems.
On the other hand, when I tried to sign in with both my child and myself on the website, it did not allow us to use a single account. This resulted in a situation where I had to book my seat through the app and my child's seat through the website. This caused a lot of effort, stress, and wasted time, not to mention the inconvenience of having two separate credit card transactions.
I sincerely hope that the developers address these issues and fix the app to ensure a smoother and more efficient user experience. It would greatly enhance the convenience and satisfaction of users like myself who rely on this app for travel bookings.
On the other hand, when I tried to sign in with both my child and myself on the website, it did not allow us to use a single account. This resulted in a situation where I had to book my seat through the app and my child's seat through the website. This caused a lot of effort, stress, and wasted time, not to mention the inconvenience of having two separate credit card transactions.
I sincerely hope that the developers address these issues and fix the app to ensure a smoother and more efficient user experience. It would greatly enhance the convenience and satisfaction of users like myself who rely on this app for travel bookings.
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