My HKG (Official)

My HKG (Official)

Airport Authority Hong Kong

63 ratings
115 reviews
Free

Details

Released
January 31, 2021
Updated
October 29, 2026

Features

Background Location Access

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My HKG (Official) screenshot #7 for iPhone
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About

This official airport app provides real-time flight updates, airport service bookings, and interactive navigation. It also offers auto Wi-Fi connection and a chatbot for inquiries, with a personal profile to store vouchers and MyTAG information.

✓Real-time flight information
✓Airport services booking
✓Food pre-ordering
✓Interactive terminal map
✓Auto Wi-Fi connection
✓Chatbot assistance
✓Personal profile storage
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What's New in My HKG (Official)

2.2.1

October 29, 2026

Regular updates on "My HKG" app for optimization and bug fixes to enhance passenger experience at HKIA.

User reviews

plz improve

明明账户密码都是正确的 一直显示不正确 改了一次还是一样

Flight from Functionality

Overwhelmed, slow, and useless when timing matters most
If you're heading to the airport, brace yourself—using this app might be the most stressful part of your journey.
Airports are high-pressure environments. Travellers are usually in a hurry, carrying bags, keeping track of family, or racing against a tight departure window. In those moments, timing is everything. You need two critical pieces of information instantly: where to go and how fast you can get there.
Unfortunately, this app fails at the absolute basics:
Information Overload: The interface throws everything at you all at once. Sales, promos, ads, and irrelevant widgets clutter the screen, forcing you to wade through a sea of visual noise just to find a gate number or flight status.
Complete Lack of Focus: It feels like the app was designed by a marketing department rather than someone who actually travels. Essential features like real-time flight updates, terminal maps, and directional guidance are buried beneath low-priority fluff.
Painfully Slow Performance: When you're running to catch a connection, waiting 10–15 seconds for a sluggish screen to load or render a map is unacceptable. Performance bottlenecks make it unreliable when seconds count.
Zero Empathy for User Context: The app completely ignores the mental state of its core users. Travellers are already anxious; an app should simplify their experience, reduce friction, and provide direct, clear directions fast. This app does the exact opposite.
The Fix: The developers need to strip away the bloat and build a streamlined "Travel Mode." Give users a clean, hyper-focused dashboard with fast loading times, active flight tracking, live gate alerts, and instant turn-by-turn navigation.
Until this app prioritizes utility over clutter, you're better off ignoring it entirely and relying on the airport display boards.
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good

gut

Fix the battery drain

It's been reported to you for 2 years, why don't you fix it? Travelling and this app just drain 50% in hour.

Mr

Severe battery drain and overheating

This app is absolutely killing my battery and making my phone extremely hot.

It ran in the background for over 8 hours with 0 minutes of screen time, yet used around 25% of my battery. My phone also reached a very high temperature even though I wasn’t actively using the app.

This level of background activity, battery drain, and overheating is completely unacceptable. There seems to be a serious issue with the app’s background processes.

Please fix this urgently. Until then, I would not recommend keeping this app installed.
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Developer apps

FAQ

What languages does My HKG support?

My HKG is available in Chinese, English, Japanese, and Korean versions, catering to a diverse range of international travelers.

How does My HKG help with airport navigation?

The app features an interactive map that provides navigation assistance around the airport terminals, helping users find their way easily.

Can I book services through My HKG?

Yes, My HKG allows users to book various airport services and even pre-order food, streamlining the airport experience.

Does My HKG offer flight notifications?

The app provides real-time flight information and notifications, keeping users updated on their flight status.

Is My HKG free to download and use?

My HKG is a free application. Users will only incur data charges from their mobile network provider for using data services.

What is the age rating for My HKG?

My HKG has an age rating of 4+, making it suitable for a wide audience.

How often is My HKG updated?

The latest version of My HKG is 2.2.1, and it was last updated on October 29, 2026. This indicates regular updates to improve functionality and user experience.

Does My HKG have ads?

My HKG does not contain advertisements, providing an uninterrupted user experience.