My HKG (Official)

My HKG (Official)

Airport Authority Hong Kong

63 ratings
114 reviews
Free

Details

Released
January 31, 2021
Updated
October 7, 2026

Features

Background Location Access

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About

This official airport app provides real-time flight updates, terminal navigation, and service bookings. It offers features like Wi-Fi connection, a helpful chatbot, and personalized profiles for a smoother airport experience.

✓Real-time flight information
✓Airport services booking
✓Food pre-ordering
✓Interactive terminal map
✓Auto Wi-Fi connection
✓Chatbot for inquiries
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What's New in My HKG (Official)

2.1.7

October 7, 2026

Regular updates on "My HKG" app for optimization and bug fixes to enhance passenger experience at HKIA.

User reviews

Flight from Functionality

Overwhelmed, slow, and useless when timing matters most
If you're heading to the airport, brace yourself—using this app might be the most stressful part of your journey.
Airports are high-pressure environments. Travellers are usually in a hurry, carrying bags, keeping track of family, or racing against a tight departure window. In those moments, timing is everything. You need two critical pieces of information instantly: where to go and how fast you can get there.
Unfortunately, this app fails at the absolute basics:
Information Overload: The interface throws everything at you all at once. Sales, promos, ads, and irrelevant widgets clutter the screen, forcing you to wade through a sea of visual noise just to find a gate number or flight status.
Complete Lack of Focus: It feels like the app was designed by a marketing department rather than someone who actually travels. Essential features like real-time flight updates, terminal maps, and directional guidance are buried beneath low-priority fluff.
Painfully Slow Performance: When you're running to catch a connection, waiting 10–15 seconds for a sluggish screen to load or render a map is unacceptable. Performance bottlenecks make it unreliable when seconds count.
Zero Empathy for User Context: The app completely ignores the mental state of its core users. Travellers are already anxious; an app should simplify their experience, reduce friction, and provide direct, clear directions fast. This app does the exact opposite.
The Fix: The developers need to strip away the bloat and build a streamlined "Travel Mode." Give users a clean, hyper-focused dashboard with fast loading times, active flight tracking, live gate alerts, and instant turn-by-turn navigation.
Until this app prioritizes utility over clutter, you're better off ignoring it entirely and relying on the airport display boards.
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good

gut

Fix the battery drain

It's been reported to you for 2 years, why don't you fix it? Travelling and this app just drain 50% in hour.

Mr

Severe battery drain and overheating

This app is absolutely killing my battery and making my phone extremely hot.

It ran in the background for over 8 hours with 0 minutes of screen time, yet used around 25% of my battery. My phone also reached a very high temperature even though I wasn’t actively using the app.

This level of background activity, battery drain, and overheating is completely unacceptable. There seems to be a serious issue with the app’s background processes.

Please fix this urgently. Until then, I would not recommend keeping this app installed.
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Departure/arrival tab still not working

Interesting that the website version works ok but the app hasn't been working for a long time

Developer apps

FAQ

What does the My HKG app do?

The My HKG app is the official mobile application for Hong Kong International Airport (HKIA). It provides users with real-time flight information and notifications, allows for booking airport services and pre-ordering food, and offers interactive terminal navigation. It also includes an auto Wi-Fi connection function and a chatbot to answer user inquiries.

What are the key features of the My HKG app?

Key features include real-time flight information and notifications, the ability to book airport services and pre-order food, an interactive map with terminal navigation, an auto Wi-Fi connection function, and a chatbot for inquiries. It also supports a personal profile to store airport vouchers and MyTAG information.

Is the My HKG app free to download and use?

Yes, the My HKG app is free to download and use. However, users will be charged by their mobile network service provider for data usage, so it is recommended to disable Data Roaming in your mobile device's settings if you are not on a local plan.

What languages does the My HKG app support?

The My HKG app is available in multiple languages, including Chinese, English, Japanese, and Korean versions, catering to a diverse range of international travelers.

Who is the My HKG app intended for?

This app is designed for anyone traveling through or using Hong Kong International Airport. It aims to provide a more convenient and personalized airport experience for passengers, offering tools for flight tracking, service booking, and navigating the terminal.