Horrible Experience
App started out saying base is $119 for a tow. Got through everything, and that jumps to $210 without explanation. Clicked help, phone support only, clicked to call, and I got connected to someone in roadside assistance instead of support. They transferred me to support, and the automated system sends me right back to roadside assistance. Support was short and rude, as if answering the phone was a burden. If you’re a fully digital service, live chat support should be standard, and it would be nice to have clear reasons why prices double as well.
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Help when you need it!
Prompt response on a Sunday for a dead battery. Amazing! Most everyone else I deal with for other things could use lessons in how to provide service from these guys. They really know what they’re doing.
Check Local Rates First
I would advise anyone to shop around locally first for rates before using this app. I paid $99 for a tow all together and honk was going to charge me a base of $119 plus the trip itself, bringing it to $174 total. The app is easy to use but it does not give you the best price.
Loved this service!
FAST pickup. About 15 minutes. I knew exactly what the cost would be prior to pickup. No cash or CC to mess with. All payment done on the app. Easy to work with! Where have you been all my life, Honk?!
Email has already been taken
Email has already been taken
Trash
Charges more than calling a tow company
No manual vin entry
In the process of submitting information for a service appointment, the vin number is required. The ocr was unable to read the vin from the photo (2 tries) and there is no alternative way to enter the vin leaving me stuck, mid process.
0 integrity
This business is not good to the contractors they send out to service customers. If you value people working hard to make a living and grow a business then do not support this app buy using its service because they will screw the company contracted to go service you
Worst service/ Apple needs to disable this app.
You’re better off calling a tow company on your own. This company is a joke. A complete scam, I wouldn’t suggest using them. Reps will keep lying saying the tech is on the way, no resolution.
Apple why do you continue allowing these scam apps on your platform? Unacceptable.
Apple why do you continue allowing these scam apps on your platform? Unacceptable.
Leaves you with no tow and no money
I’ve used honk a number of times now. The first time, it was fantastic. Now I’ve been burned 3 times in a row. Only attempt to book on here if you have plenty of funds on hand to cover twice the towing cost. Although the pricing on honk is quite competitive, I suspect that may be why it has become so unsuccessful. They’re lowballing the going rate of towing so much that there are no drivers willing to accept and do the work. But the biggest problem is, that honk charges you for the tow before they locate a driver. So you’re stuck waiting 3-5 days for a refund of your money. Not so bad if you’ve got plenty of funds on hand. But if you’re poor and you’re on the side of the road, be very cautious about using this service. The developers need to change this system to only placing a temporary hold on the card instead of processing it as a payment to then be refunded. My first experience was stellar. But I won’t be burned again by this company. Goodbye honk. You really let me down.
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Super Fast and friendly
Easy to use the app! I called for a jumpstart, and the provider arrived about 25 minutes before the ETA I was given. He was extremely fast and efficient and friendly.
Great Service
This service saved me from being late to work. Easy to use and convenient. Thank you!
Thrilled with service
I was very skeptical about using an app I’ve never used before. I couldn’t be happier. Not only did the driver show up to jump my car very quickly but I was charged 1/2 of what other local places wanted. $95 for someone to come asap and jump my car was well worth it. Would definitely use Honk again in an emergency. Thank you!!
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Don't do it.
A non local dispatch company took my job and then they contract it out to someone else. So by the time everyone gets their cut, it's so low the person actually doing it doesn't show up.
No refund no help
I stranded at my first appointment when my battery died, and I needed a jump. Not only did the take forever to inform that there wasn’t a provider in my area but they took my payment and still haven’t refunded it. I am contacting my bank as this is a fraudulent charge. This is very poor service and this company is a thief.
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Too expensive and take too long
So what they do is they charge you like 100 dollars more then they call a tow truck driver and pay them half of what they charged you it’s a scam and just makes prices more expensive while taking longer for the tow truck to arrive
It’s better just to call a tow truck from Google for the best price and fastest arrival
Bad business = HONK
It’s better just to call a tow truck from Google for the best price and fastest arrival
Bad business = HONK
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Amazing
Quick ,professional service. Affordable and attentive
Great Service
I had downloaded the HONK app some time back, just for those emergencies that might arise. Yesterday was my time to actually use the app and your service. I found it exceptionally easy to use and the process was organized. Each person I interacted with was helpful and pleasant. Although I just needed a jump start, the young woman mechanic had me on my way in a moment. Thank you. Beat that AAA!
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Only searches for someone for just a couple mins
They couldn’t get anybody to my location after only searching for like 5 mins. This service should check for people available near you before you pay.
Best in a bind
A little pricey, but worth it when you need someone ASAP. I needed a jump start and someone was there in 15 minutes. 10/10 would recommend using the HONK app.
