App has stopped working
I have been using this app off and on for the past 5 years and when I went on to use it, it keeps saying that I am offline. When I went to use the website version it keeps saying authorization failed when I try to put in my login or to reset my password. Very disappointed this was meant to be a life time access and if this is not the case I would like a refund
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App not working properly
Cant log in into the app, says to make sure it is connected to internet, my phone is always connected to internet. What is wrong with this app… really annoying… can’t carry on with my exercises. I have even tried deleting and reinstalling it, but same thing, can’t log in. What should I do next? How to get this app working?
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Lost access
Lost all access to all that was paid for and programs, website no longer works anymore and emails aren’t answered. Loved the program initially. Disappointed the product I paid for dissapeared.
Sucks
App constantly crashes when I am trying to open it. After 5+ times of refreshing, it asks for login but then tells me that I’m not connected to the internet…but I am! Sucks cause I like the workouts and the fact that I paid for lifetime access to the programs.
Lost access ?!?!
Not sure what happened, but for the last few days, the app has been saying “it looks like you are offline. Please connect to the internet to use the app.” I have tried with WiFi connected and also tried turning WiFi off to go off service and have full bars. Both say the same thing. I deleted and redownloaded the app to see if that would fix it, but it’s still giving me the same error. Something must be wrong on the app’s end. Please advise how to access the app I paid for.
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Can’t sign on to the program I bought outright
I used this app for years and now it’s refusing to let me access the content I bought outright or even login- zero response from the proper channels or requesting assistance
Not working
I’m so excited to use the app but it won’t open! It’s like it is crashing. I’ve deleted and redownloaded but still doesn’t work
Ok app, terrible customer service
The exercises are fine but nothing you can’t find free on You Tube. They make it impossible to manage your subscription online, you have to email them to cancel, and they refuse to refund you even if you have done everything in your power to cancel your subscription. Think before you sign up, as I had £75 taken from my account despite having cancelled my subscription in every way I could.
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Fraudulent charges, don’t give them your information!
Did a one time purchase when it was pink dragon in June 2021. I’ve made no other purchases and was told about the brand change in Jan. 2023. Besides that I’ve had no further communication.
They just charged me last week (June 2024). I have no subscriptions and was given no indication I was going to be charged. Working to reverse charge, but this is a mess and waste of my time.
They just charged me last week (June 2024). I have no subscriptions and was given no indication I was going to be charged. Working to reverse charge, but this is a mess and waste of my time.
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Can’t buy new programs
I’m have a couple programs
I’ve purchased from Holly but when I went to go in to see about getting another one it wouldn’t let me buy it. The screen where you go to purchase a new one is just blank. I tried deleting the app and redownloading it but it didn’t help. I want to do more but I can’t, it’s frustrating!
I’ve purchased from Holly but when I went to go in to see about getting another one it wouldn’t let me buy it. The screen where you go to purchase a new one is just blank. I tried deleting the app and redownloading it but it didn’t help. I want to do more but I can’t, it’s frustrating!
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It works!
I did the 3-month Ultraburn lesson plan and I saw incredible results! The workouts gradually get more intense to help build your stamina.
The only thing is that the app is not the best (definitely not bad), just not as intuitive as I would have liked. It’s a bit finicky. But other than that, great program!
The only thing is that the app is not the best (definitely not bad), just not as intuitive as I would have liked. It’s a bit finicky. But other than that, great program!
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Malpractice and sketchy
My fiancé had a subscription with Pink Dragon over an year ago. She cancelled it less than a month after because it wasn’t useful. More than an year later after they rebranded as Hooked health. They have renewed her cancelled membership without permission and charged her $127 on her card. We checked her online subscription and it shows she has no current subscription. That means they took her payment info and illegally resubscribed her without her permission. Now we’re trying to be in contact with them to cancel the subscription and refund the money. Their online billing portal doesn’t work so the only way of contact is email.
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Love the Workout-App needs work
To start- I absolutely love Holly and her routines, that is not why the I’m giving 3 stars. This app seems honestly very glitchy particularly if you choose to use a laptop, and it does deter a lot from my routine at times unfortunately as it lags significantly and seems to have some random bugs that need adjusting. I’ve emailed about a few issues but not much of a response if any.
So in short, workouts and programs are awesome, app needs some work. Hope improvements are in the future because it’s a great resource.
So in short, workouts and programs are awesome, app needs some work. Hope improvements are in the future because it’s a great resource.
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Cannot end 7 day free trial
I wasn’t able to end my 7 day free trial and got charged £73.99 for the full year. There wasn’t away to unsubscribe on the app. Instead I was told to contact Apple Store directly. Very disappointing. Be ware of this happening.
Why Rebrand?
I have used this app for a while now, and the exercises are good. It’s a really helpful resource and workout routine. I don’t particularly like that there are 2 videos for the same days. I would prefer that each day only has one video with a continuous workout, but it’s good either way.
I really don’t understand the rebrand to Hooked Health. I liked Pink Dragon a lot more. The name and color scheme was better. Whoever was the graphic designer for this app, or whoever did the rebrand just made the company look bad and forgettable. —-I am an interior designer and have worked in graphics and branding—. The app looks like an app you would read books on now and no longer appeals to your target audience…. It’s just bad.
I really don’t understand the rebrand to Hooked Health. I liked Pink Dragon a lot more. The name and color scheme was better. Whoever was the graphic designer for this app, or whoever did the rebrand just made the company look bad and forgettable. —-I am an interior designer and have worked in graphics and branding—. The app looks like an app you would read books on now and no longer appeals to your target audience…. It’s just bad.
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Sign in
Seems like every other week or so I am asked to sign in even though i have downloaded the app , so i then sign in and it says invalid credentials and prompts me to reset my password, which i do, to just be redirected once again to invalid credentials!!!!! So annoying. I like the work outs but will dump it all once i have done all the workouts
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Subscription
I signed up to this a year ago but never used it. I had absolutely no contact from them and they then proceeded to take £127 out of my bank account this year without any notification about any subscription ending. They are now refusing to refund the money. Be careful, they should always email to notify you if something is due to end! Not a happy customer, I found the customer service very rude and not helpful at all.
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Misleading Title/Horrible customer service
Extremely misleading title … I was under the impression last year I had purchased studio lifetime access. Apparently it was only for ultra burn. I just received a charge of $116 on my credit card. I loved the workouts however I found out I was pregnant and stopped them as they consist of a lot of jumping. If I had known I would’ve cancelled before this apparent yearly subscription. I also was recently diagnosed with MS and am on short term disability. As soon as I saw the charge I reached out. Based on everything they refuse to refund me. Lack of humanity. Consideration and humanity make a commendable business. The lack of care is extremely disheartening. Again if I’d known I would’ve cancelled and reinstated once I gave birth and was clear and had my normal income. Money hungry, ruthless company. Holly - hope your day is better than mine lovely!!
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Trash
If I could give zero stars I would. You could find cheaper/free options just watching YouTube at home workouts. I bought a meal program as well and it was definitely not worth it. I wouldn’t waste your money with this program subscription.
Please don’t purchase
They do not offer your money back. My app is lagging. It doesn’t even work. I think I got 1 and a half minutes into my workout that it stopped working, I stopped trying after about ten minutes. I reached out to their “customer service” they responded but without any solutions. Just saying “sorry about that, make sure your wifi is connected” totally useless. And I know my wifi is working considering I used other workout apps just the day before. I tried the next day to use this app thinking I may be just my wifi being weird. Same conclusion. I just wasted my money. Don’t waste your time with this app.
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