Terrible
Everything about this app is awful. From user ability to password reset nothing works
Not working correctly with new iOS
Lost all ability to assess the menu when on a call, can’t transfer, speaker or even end the call
Pointless Wi-Fi only
This app is really pointless if you are working remotely as it only works on Wi-Fi and is useless using 4G/5G
Rubbish
If I did not have to use it for work it would not be on my phone. It is not possible to add work contacts to the app directory, that is crazy
History
This COLLABORATION mobile app has flaws.
History screen does not allow deletion of any calls.
The screen does not seem to automatically refresh, so missed calls are not displayed, unless you regularly refresh the screen, which means you do not quickly respond.
Emergencies have to wait.
The last version was perfect, but is no longer supported, so any probs and you have to upgrade to the new flawed version.
Not happy.
History screen does not allow deletion of any calls.
The screen does not seem to automatically refresh, so missed calls are not displayed, unless you regularly refresh the screen, which means you do not quickly respond.
Emergencies have to wait.
The last version was perfect, but is no longer supported, so any probs and you have to upgrade to the new flawed version.
Not happy.
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Rubbish
Terrible app always stops and freezes
Horrible
Does not work with AirPod earbuds, when answering a call it can be ten seconds before the call is connected, the speakerphone option does not always work, it’s a horrible process to try and transfer someone, you now need a password to access voicemails and the do not disturb function works does not always work. That’s all I can think of at the moment. The last app had its issues but this update is absolutely horrible.
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The worst app ever created
This app is horrendous. Never have I had such a negative experience with any app in my life. It doesn’t allow you to answer calls on time, it hangs up calls randomly and seems to decide when it wants to work. It has ruined my working from home experience. I have complained to the company and nothing has been done. As soon as I get the opportunity to use a different app I will be DONE with Horizon. The sun will be setting on horizon very soon. Hopefully sooner than later 😡
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Rubbish Update
Much preferred the old app! My voicemail password has never been accepted since we were given this tool as a business, the old app didn’t need a password so I could listen & delete messages. You can’t clear call log which is very annoying & it’s just harder to navigate, when I answer a call I can’t always find the ‘speaker’ option
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Very bad app not suitable for uk
Worst network, can never hear the conversation!!
Receiving internal calls - no sound
All internal received calls have no sound from the caller. External is fine ! Please fix
Lacking some features
This is better than the previous Horizon app in that it looks & feels more like the new desktop app, however there is no option to access contacts from the iPhone directly, and apparently no way to add your own contacts to the Horizon app (it seems you can only add contacts from your own organisation). Also missing is the ability to switch on do not disturb. I hope that both of these omissions are addressed in an update soon
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It’s ok…
It’s OK. TimeAnd time again I’m surprised that software developers do not let the customers lead. Development is always done my techs and not by the customers. It is time to learn the lessons from Apple it’s may already be there but we should do it better and it should be about the person use interface and not about how wet dreams. I cannot stress strong enough if you want to succeed you must let the customers lead
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Just doesn’t work properly
Calls constantly drop, whether connected to wifi or mobile data. For some reason a cannot use AirPods with this app, I get zero audio (yes, my AirPods are connected and work with every other app on my phone). As others report, there are constant calls pushing through DND.
As for the macOS desktop version - utterly useless!! Despite being designed for Bluetooth headsets, the only way to answer a call is to use a mouse and click in the app to answer, pointless. You might as well pick up the phone!
As for the macOS desktop version - utterly useless!! Despite being designed for Bluetooth headsets, the only way to answer a call is to use a mouse and click in the app to answer, pointless. You might as well pick up the phone!
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Needs a whole lot of work
User interface is nice and generally works but sometimes calls drop and I don’t receive calls
Shocking app
Does not work with iPhone properly at all, needs re downloading weekly, passwords are stupidly long for an app that doesn’t work, calls drop out etc overall needs a lot of dev work
Worst application ever
Doesn’t let you log in, no support from the company themselves. Just says contact your company admin. He also has no idea how to use this awful system. Would not recommend.
Works great
Haven’t had any issues, calls come in and calls go out just as if I was using the desk phone.
Horizon - Calls on the move
Great addition to my horizon office phone. Allows me to use the same contact numbers when out of the office. Works well on my new phone. Worth using.
Poor coding and lumpy ui
What can I say, this product has a habit of crashing, it also locks up sometimes when trying to answer the telephone call, there can be massive delays between the time when a desktop telephone rings, and when the mobile app rings. I’ve had situations where I finished a telephone call on the desktop phone and the mobile app rang afterwards.
I don’t actually think the people that make the software use it on a day-to-day basis.
I don’t actually think the people that make the software use it on a day-to-day basis.
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