Good value with many issues
Migrated from Guesty for Hosts when it was discontinued. Hostex seems to be a good value if looking for a low cost PMS. It does have many issues that I have also sent to customer service team. Hopefully they are taking a look at it them.
- Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.).
- No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival
- direct booking site is terrible, no capability to customize, add info pages or rental agreements
- no capability to auto-charge final payments for direct bookings.
- no way to automatically identify & tag repeat guests
- no way to add reservation tags to tasks for communication to cleaning team
Might switch to a more expensive PMS to avoid all the manual work.
- Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.).
- No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival
- direct booking site is terrible, no capability to customize, add info pages or rental agreements
- no capability to auto-charge final payments for direct bookings.
- no way to automatically identify & tag repeat guests
- no way to add reservation tags to tasks for communication to cleaning team
Might switch to a more expensive PMS to avoid all the manual work.
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THE BEST & MOST AFFORDABLE
The is the best all around pms I have ever use. I have used several major pms, this one is by far the best and the most affordable one.
Been supporting my journey
Hostex has been great and helping me with my new journey to Hostex and their platform great support team
Incredible
This app is really impressive! I have one STR that I list on Airbnb, VRBO, and booking. I have used guesty for hosts for 3 years, but greedy guesty is closing down the platform and forcing users to upgrade to a more expensive platform. I searched for alternatives and found this. The price is unbeatable and the software is actually even better than guesty.
I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched!
My only complaints are:
1. It doesn’t offer a dark mode.
2. You can’t change your default home screen.
3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure.
Hopefully devs can add those options!
I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched!
My only complaints are:
1. It doesn’t offer a dark mode.
2. You can’t change your default home screen.
3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure.
Hopefully devs can add those options!
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So close to outstanding
This PMS punches way above its weight class at a fraction of the cost of many other providers.
It has features and support for stuff that no other PMS even comes close to.
However it is so buggy you might not have the patience for it.
I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch.
Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team.
If these folks could tighten these and similar bugs up it would deserve top marks.
In the meantime be ready to be chatting with support team easily once a week.
It has features and support for stuff that no other PMS even comes close to.
However it is so buggy you might not have the patience for it.
I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch.
Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team.
If these folks could tighten these and similar bugs up it would deserve top marks.
In the meantime be ready to be chatting with support team easily once a week.
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