Good value with many issues
- Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.).
- No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival
- direct booking site is terrible, no capability to customize, add info pages or rental agreements
- no capability to auto-charge final payments for direct bookings.
- no way to automatically identify & tag repeat guests
- no way to add reservation tags to tasks for communication to cleaning team
Might switch to a more expensive PMS to avoid all the manual work.
Response from developer
Thank you for the detailed feedback, and welcome to Hostex after Guesty for Hosts was discontinued. We're pleased Hostex has worked out as a good-value, lower-cost option for you, and we hear you clearly on the rough edges. You've already shared the specifics with our support team, and they are reviewing them. To summarize what we're looking at: finance and tax reporting accuracy across booking channels, more flexible messaging with guest-count short codes, a more customizable direct booking site with rental agreements and auto-charged final payments, and better automation for tagging repeat guests and passing reservation details to your cleaning tasks. These are real gaps in your day-to-day, and the manual work they create is exactly what we want to reduce. We're actively working through this feedback and will keep following up with you. If anything needs more detail, support@hostex.io is the fastest route. Thank you for pushing us to be better.
THE BEST & MOST AFFORDABLE
Been supporting my journey
Incredible
I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched!
My only complaints are:
1. It doesn’t offer a dark mode.
2. You can’t change your default home screen.
3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure.
Hopefully devs can add those options!
So close to outstanding
It has features and support for stuff that no other PMS even comes close to.
However it is so buggy you might not have the patience for it.
I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch.
Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team.
If these folks could tighten these and similar bugs up it would deserve top marks.
In the meantime be ready to be chatting with support team easily once a week.
Response from developer
Thank you for taking the time to share your detailed and honest feedback. We truly appreciate your recognition of Hostex's value, feature set, and support—it means a lot to us to know you see the effort we put into building a powerful yet affordable platform. At the same time, we sincerely apologize for the frustrating experience you’ve encountered with bug-related issues, such as difficulties uploading receipt images and delays in generating owner reports. Your feedback is extremely valuable, as it helps us pinpoint areas that need immediate attention and improvement. We have already shared your comments with our product and technical teams for thorough investigation and resolution. Thank you again for your candid input and for sticking with us as we continue to improve.
Amazing and sleek
Better than Smoobu and Lodyfy put together!
Swapped from Guesty
I have asked about features and suddenly they appear for all users
Booking site is much more professional
Parece mentira de lo bueno que es
Do not use this platform
Response from developer
Dear user, we take reports of double-bookings very seriously, but after a thorough investigation of our system logs and support records, we find no record of any such incident or any communication from your side. Hostex uses official API integrations that prevent double-bookings by syncing calendars in real-time. Additionally, our 7/24 support team typically responds within minutes, yet we have no history of a conversation matching your description. To help us investigate this further, please provide your account email or ticket number to contact@hostex.io.
Account suspended after trial period with no way to subscribe
Missing a lot
Don’t let my competitor know
used caution
Response from developer
Hi, we take pricing accuracy very seriously as it is the core of our channel management service. We have conducted a thorough audit of our sync logs and haven't found any system-wide issues or specific reports regarding 'undercharges' for this period. Hostex uses high-frequency API syncs to ensure your rates are always up to date across all platforms. Usually, such issues arise from incorrect manual settings (like Base Price or Currency Conversion in the channel itself) rather than a push failure. Because we have no record of your case in our support history, please contact us immediately at contact@hostex.io with your account ID. We want to verify if this is a genuine issue or a configuration error.
Both good and not good at the same time
Response from developer
Thank you for sharing your detailed feedback and for your kind words about our platform. We truly appreciate your support. Regarding the specific points you mentioned, we'd love to better understand your experience so we can provide the most accurate assistance. If you're willing to share more details about any particular issues, please don't hesitate to click the chat button in the bottom-right corner of our website to connect directly with our support team. They'll be happy to help address any questions or concerns you may have. We're always working to improve Hostex and value input from users like you. Thank you again for taking the time to share your thoughts.
Dangerous
Response from developer
Hi there, it seems there is a significant misunderstanding regarding how Airbnb’s integration works with all professional software. 1. Airbnb’s Instant Book Policy: It is an official Airbnb requirement that Instant Book is automatically enabled whenever a host connects their account to any professional Channel Manager or PMS via API. This is not a Hostex setting; it’s an Airbnb rule. We provide a large, clear notification about this during the very first step of the connection process. 2. Calendar Sync: Hostex syncs all blocked dates in real-time. If dates are blocked in Hostex, they are blocked across all channels. 3. No Cancellation Wait: There is absolutely no '5-day wait' to disconnect or cancel. Users can disconnect their accounts or stop using the service instantly at any time. We are sorry to see such a misleading description of standard industry practices. We are committed to transparency, and our support is always here to help new hosts navigate these Airbnb-mandated transitions.
