Payment issue corrected in a chat message
Emma was most helpful and courteous and professional today in fixing an issue that was my fault. Somehow when I addd a pet fee to the cleaning total, I didnt realize it reverted to per hour instead of per project! I will watch more carefully next time. The $500 fee was over $3400. All fixed. Easy Peasy.
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STShark tank tanked
Best app for short term rental hosts
Ally at Turno gave me stellar service! I use Turno to help manage my short term rental. After months of struggling with the VRBO platform and trying to add a new cleaner with the mobile app - Ally at Turno fixed it all while I was waiting for my luggage! I can’t say enough good things about this platform and Ally!
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RRaggerg
Turno’s billing error cost me money, and they took no accountability
Turno incorrectly charged me retroactive cleaner bonuses after support explicitly confirmed they would only apply to future cleanings. They offered a refund but would notify my cleaners, potentially damaging a relationship with a great cleaner. Rather than risk that, I absorbed the charges myself.
Turno wouldn’t even offer a credit towards their platform fees for their own mistake. Disappointing customer service from a company that profits from every cleaning.
Turno wouldn’t even offer a credit towards their platform fees for their own mistake. Disappointing customer service from a company that profits from every cleaning.
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DDisappointedSTRhost
Horrible support
This company has the worst tech-support I have ever dealt with. Vincent seems to go out of his way to make resolving problem harder then necessary. I’ve never seen a support person see the job wasn’t completed on their in his end but still tell us to prove it wasn’t completed. Even after both parties said it wasn’t done and to refund.
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JJaynVA
Emma was super helpful!
I accidentally removed a great cleaner from my account and had no way to add her back or contact her. Emma with customer support helped me to quickly add her back so that I can continue to use her on my team. Thanks, Emma, for all of your help!
ATAdding cleaner back to my team
