Payment issue corrected in a chat message
Emma was most helpful and courteous and professional today in fixing an issue that was my fault. Somehow when I addd a pet fee to the cleaning total, I didnt realize it reverted to per hour instead of per project! I will watch more carefully next time. The $500 fee was over $3400. All fixed. Easy Peasy.
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Best app for short term rental hosts
Ally at Turno gave me stellar service! I use Turno to help manage my short term rental. After months of struggling with the VRBO platform and trying to add a new cleaner with the mobile app - Ally at Turno fixed it all while I was waiting for my luggage! I can’t say enough good things about this platform and Ally!
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Turno’s billing error cost me money, and they took no accountability
Turno incorrectly charged me retroactive cleaner bonuses after support explicitly confirmed they would only apply to future cleanings. They offered a refund but would notify my cleaners, potentially damaging a relationship with a great cleaner. Rather than risk that, I absorbed the charges myself.
Turno wouldn’t even offer a credit towards their platform fees for their own mistake. Disappointing customer service from a company that profits from every cleaning.
Turno wouldn’t even offer a credit towards their platform fees for their own mistake. Disappointing customer service from a company that profits from every cleaning.
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Horrible support
This company has the worst tech-support I have ever dealt with. Vincent seems to go out of his way to make resolving problem harder then necessary. I’ve never seen a support person see the job wasn’t completed on their in his end but still tell us to prove it wasn’t completed. Even after both parties said it wasn’t done and to refund.
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Emma was super helpful!
I accidentally removed a great cleaner from my account and had no way to add her back or contact her. Emma with customer support helped me to quickly add her back so that I can continue to use her on my team. Thanks, Emma, for all of your help!
Chat help
Anne really helped me figure out the problem with my calendar doubling. She was easy to communicate with and took care of everything.
Service exceeded my expectations
Ally was amazing, I was able to get all my issues resolved in under 5 minutes and the platform kid running perfectly now!!
Support Assistance
Ally with Turno support was very helpful in getting a cleaner issue resolved. I’ve had nothing but good interactions with the support team on Turno
Poor interface
The mobile app is terrible. It simply opens things in a browser, requiring login credentials. You can’t rate or message past cleaners.
Good app Anne is great!!!
Anne was so helpful with my problem and explained it very well! Great app!
Works out great for us
They have great customer service Sophie was so helpful today!! Thanks for all your help
Great Cleaner!
I found an excellent cleaner for our Airbnb turnovers. The app specifically caters to rental turnovers, and I found that to be true based on the expertise of the cleaner I hired.
After the first cleaning, we were impressed by the attention to detail and the care she put into making sure every guest feels welcomed. When I experienced a technical issue within the platform, it was resolved immediately by customer service representative Tate, who did an amazing job providing the necessary information and answering all of our questions promptly.
Highly recommend!
After the first cleaning, we were impressed by the attention to detail and the care she put into making sure every guest feels welcomed. When I experienced a technical issue within the platform, it was resolved immediately by customer service representative Tate, who did an amazing job providing the necessary information and answering all of our questions promptly.
Highly recommend!
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Lifesaver for hosts
Turno has been a life changer for me a new host. It connected me with a great cleaner, makes scheduling super easy and payments, etc are all automated.
I recently made a mistake with the cleaning rate and I got in touch with Mai and Allan through their chat function and they were both very responsive and helpful to fix the issue. Thank you!
I recently made a mistake with the cleaning rate and I got in touch with Mai and Allan through their chat function and they were both very responsive and helpful to fix the issue. Thank you!
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Must have
I run a STR business and this is a must have app to run my operations, the customer service has always been great as well with a special thanks to ruby each time.
Audrey is amazing!
Audrey helped me immediately when I reached out! Turno is great!
Great Customer Service
The app is pretty easy to use but I sometimes have issues navigating the settings bc they aren’t always intuitive. Ally helped me when the AI chat bot wasn’t quite directing me to the right solution and was able to resolve the issue immediately. Very much appreciated and am grateful for the fast, human response! Thanks Ally.
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Useful product, would rec!
I’ve been using Turno about 4 months now and love the concept. The Airbnb integration makes managing turnovers quite easy/automated, though the quality of cleaners themselves may vary quite a bit. Customer support is very helpful, responsive, and precessional. Special shoutout to Anne for all her help!
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Great app
This app truly makes running a short term rental so much easier. I’m learning the app still but support is very helpful and responsive. Today Issac helped me get a scheduling conflict straightened out. Recommended.
Great customer support.
Allan provided great customer support.
A Must Have for Running Multiple STRs
We have been using the Turno app for a couple of years now to schedule cleanings for our rentals and it really frees up our time for other things. Sophie, thanks for your support with our questions!
