Good app and service
The app does what you need it to do and is easy to understand and navigate. I love the automated integration with payments and calculators. This app truly makes it much easier to scale my rental portfolio. I had a small issue with messaging that Emma in customer service helped me fix super quick with their chat feature.
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Great app, but completely useless due to zero customer ( cleaner)
The overall concept of Turbo is great, and the app itself runs smoothly without any bugs (10/10 for the app design).
However, it has been completely useless for our specific cleaning needs. We have been trying to find resources and reach out to their team for weeks—even months—and have received absolutely no response.
A brilliant app means nothing if the service doesn't work for your needs and support is non-existent. 10/10 for the tech, 0/10 for utility.
However, it has been completely useless for our specific cleaning needs. We have been trying to find resources and reach out to their team for weeks—even months—and have received absolutely no response.
A brilliant app means nothing if the service doesn't work for your needs and support is non-existent. 10/10 for the tech, 0/10 for utility.
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What took so long for this!
Thank you Mary for support this morning. Love this app thus far! Keeps cleaners accountable and stores the pics instead of your phone storage. Great!
Makes life easier!
We use Turno exclusively and it’s been great! We recently needed tech support and I got a human chat agent (Sophie) who was so kind and helped us quickly!
Excellent customer service
I was having some technical issues, and Alain was very helpful and patient with solving my issue.
Yaz is amazing!
I ran into some technical app issues and Yaz came through to the rescue. She promptly solved it for me and was very helpful.
Great customer service!
Due to a hosting software issue (not Turno), we had a clean booked that shouldn’t have been there. I needed to work with Turno to process a refund for the payment. I reached out on two occasions - first to start the process with Faye and then once more to close it out once the payment was processed - working then with Emma. Both Faye and Emma were great! They were real humans, for one (not AI) and they took care of everything very efficiently and in a friendly way. You don’t see customer service like this very often - it was very refreshing. Highly recommend Turno!
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PMS
Sophie was incredibly helpful and resolved my concern right away. She was friendly, professional, and made the entire process quick and stress-free. Thank you for the excellent support!
Great support
Really prompt support. Sophie is great!!
Mary
My online chat with Mary was super helpful. I do not have a desktop and was unable to change some of the settings I wanted to.She was willing and and able to do that from her end and then also actually made the changes for me. In addition, i suggested a change to the app that I thought would be more helpful for hosts. Not only did they listen but they agreed and implemented the change immediately. Great customer service
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Quick support
Quick support given by Andy, I like the app!
Sophie ➡️ Super Helpful!!
I was having an issue with a payment being sent on a cleaning that didn’t happen, but Sophie helped me out and also helped me better understand how to work the app. Much appreciated!!
Sophie was Great
Sophie helped me quickly and efficiently!
Limited functionality and poor user experience
The user interface is not intuitive or easy to navigate, which makes completing basic tasks unnecessarily difficult. The app itself offers very limited functionality; most actions appear to require switching to the website instead of being handled within the application.
Customer support is also a significant issue. There is no readily available live assistance. Users must submit a question and then wait an undefined amount of time for a response, which feels unstructured and unreliable. The support system gives the impression that responses are handled intermittently.
Overall, the app gives the impression that it was built and then left without continued development or maintenance.
Customer support is also a significant issue. There is no readily available live assistance. Users must submit a question and then wait an undefined amount of time for a response, which feels unstructured and unreliable. The support system gives the impression that responses are handled intermittently.
Overall, the app gives the impression that it was built and then left without continued development or maintenance.
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Great Customer service
A cleaner cancelled at very short notice. Allan was able to sort my account and look for alternative cleaners. Allan was extremely patient and confirmed each step of the way. Highly recommend Allan! Thank again
Wonderful help desk & system
Turno has been a great platform to automatically schedule and pay my Cleaners and inspectors for all of my properties without any manual work on my part. The checklist and photos are helpful for me to know what’s happening and what’s needed with the Property. Every time I have a question the help chat is amazing! Ally was so helpful and made me feel at ease when I didn’t understand something. She was able to fix everything for me and help me understand anything I needed to know.
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If I could give 0 stars I would
This is hands down the worst app I’ve ever had to deal with. Signing up is a joke and depending on how many properties you have it’s a 100 dollars per one. Just for the app to never update or work. This app brings no value and makes my life a living hell.
Useful app for hosts
The app is a great means to track cleaning projects, which is what I use it for, but can also be used for tracking other projects such as maintenance.
The app and website are both user friendly, the app supports other websites; so I have mine linked to Airbnb and my projects get automatically created.
The support feature is another great asset; the AI bot can help with most issues but you are quickly connected to a human assistant for more thorough help. I had difficulty in scheduling long term repeating projects an my asssistant, Marshall was able to put it all together for me in a matter of minutes.
Really intuitive and helpful app
The app and website are both user friendly, the app supports other websites; so I have mine linked to Airbnb and my projects get automatically created.
The support feature is another great asset; the AI bot can help with most issues but you are quickly connected to a human assistant for more thorough help. I had difficulty in scheduling long term repeating projects an my asssistant, Marshall was able to put it all together for me in a matter of minutes.
Really intuitive and helpful app
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Great support
Great experience with Turno support. Sophie in particular responded directly to my questions, took my concern seriously with a cleaner and had very helpful advice. Thank you!
Helpful chat
Audrey was assigned to help me with my turno listings as I had accidentally deleted one of my calendars and was struggling to figure out certain settings within the app. She made it SO simple and easy to fix my errors and answered all of my questions with visuals and links to find exactly what I needed.
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