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Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Last-minute stays & rewards

2.3M ratings
3315 reviews
With Ads#55 in free Travel
🌟 Lifestyle
✈️ Travel
Free
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Details

  • Released
  • Updated
  • February 11, 2019
  • August 10, 2026

Features

Developer

Hotels.com
✨Promote your app ✨
Hotels.com: Book Hotel Deals screenshot #1 for iPhone
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❓5 answered
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About

Discover and book hotels worldwide with this app. Save on stays with member prices and enjoy perks. Organize trips, view locations on a map, read reviews, and book securely. Manage bookings offline and get updates.

✓Book hotels worldwide
✓Member savings up to 20%
✓Free cancellation on most hotels
✓Trip Planner organization
✓Verified guest reviews
✓Offline booking access
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What users say

Summarized from real user reviews of Hotels.com. Based on 2.3M reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🌟Excellent customer service
  • 👍Convenient booking process
  • 💰Good value for money
  • 🏨Wide range of hotel options
  • 🏆Rewards program with free nights

Negative things

  • 🐛Buggy app with glitches
  • 🤖Poor responsiveness of virtual agents
  • ❌Difficulty cancelling or modifying bookings
  • 💲Misleading pricing and hidden fees
  • 🤔Inconsistent hotel quality and descriptions
See all reviews
+1

What's New in Hotels.com

2026.32

August 10, 2026

Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!

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Charts

Top Free

📉 55-2

Travel

This app dropped -2 positions in Travel chart.

Last updated on August 13, 2026.

Events

Read more about Price Insights are here.
AvailableMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 31, 2026 — Aug 16, 2026

Read More

Read more about Price Insights are here.
Event EndedMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 17, 2026 — Jul 31, 2026

Read More

Read more about Bellboy’s Super Summer Event
Event EndedMajor Update

Bellboy’s Super Summer Event

Explore top offers in the Super Summer Event hub

Jun 17, 2026 — Jul 14, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Keeps crashing with this Stupid “are you travelling for business” Yes / No

Piss off the retarted pop ups it crashed the app you morons
Angry Human 190Angry Human 190

Great San Francisco hotel

Love the Queen Ann. We have been coming for years
Great service and breakfast (even though I am not a breakfast person)
The decor…. Will be back at Christmas time for the decorations
Colette LaurentColette Laurent

Love it!!

Love it!!
rarebacrarebac

Muy buena ubicación

Super recomendado este hotel. Buen desayuno, el personal demaciado atentos.
Y la ubicación es lo mejor, cerca de todos los parques.
IsDaGoIsDaGo

App is not working

My bookings aren’t showing up on the app although I booked them on the app. The virtual agent says that I have no bookings but Hotels.com just sent me an email confirming my booking. I called both hotels and my bookings aren’t showing confirmed at both of them. The app is worthless right now!
Frustrated traveler #5Frustrated traveler #5
See 3310 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes during use

Bug

Incorrect hotel information and availability

Bug

Inability to log in or access account details

Bug

Booking confirmation emails not received

Bug

Rewards points not properly tracked or credited

Bug
✨

Requested Features

5 requests

Ability to easily manage and view past bookings

Feature

Option to filter search results by specific amenities

Feature

Improved customer support with direct access to human agents

Feature

Clearer display of pricing, taxes, and fees upfront

Feature

Better synchronization between app and website

Feature

FAQ

What does the Hotels.com app do?

The Hotels.com app allows you to discover and book hotels and vacation rentals worldwide. It offers member savings, free cancellation on most properties, and tools to organize your travel plans. You can also view property locations on a map and read verified guest reviews.

What are the key features of the Hotels.com app?

Key features include booking over 500,000 properties globally, member savings up to 20% on select hotels, free cancellation on most bookings, a Trip Planner to organize travel, and the ability to view locations on a map with verified guest reviews. Bookings can be managed offline.

Is the Hotels.com app free to use?

The app itself is free to download and use for booking. While there are no direct in-app purchases for features, the app facilitates booking accommodations, which incurs costs. Member prices offer discounts on select hotels.

What kind of travel is this app suitable for?

This app is suitable for all types of travel, including short hotel stays, last-minute weekend getaways, long vacations, and business trips. It offers a wide range of properties to suit various travel needs and durations.

Can I manage my bookings offline?

Yes, you can save your confirmation and access your hotel or vacation rental booking details anytime, even offline. This makes it convenient to manage your reservations on the go without needing an internet connection.