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Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Last-minute stays & rewards

2.3M ratings
3303 reviews
With Ads#50 in free Travel
🌟 Lifestyle
✈️ Travel
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Details

  • Released
  • Updated
  • February 11, 2019
  • August 10, 2026

Features

Developer

Hotels.com
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About

Discover and book hotels worldwide with this app. Save on stays with member prices and enjoy perks. Organize trips, view locations on a map, read reviews, and book securely. Manage bookings offline and get updates.

✓Book hotels worldwide
✓Member savings up to 20%
✓Free cancellation on most hotels
✓Trip Planner organization
✓Verified guest reviews
✓Offline booking access
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What users say

Summarized from real user reviews of Hotels.com. Based on 2.3M reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🌟Excellent customer service
  • 👍Convenient booking process
  • 💰Good value for money
  • 🏨Wide range of hotel options
  • 🏆Rewards program with free nights

Negative things

  • 🐛Buggy app with glitches
  • 🤖Poor responsiveness of virtual agents
  • ❌Difficulty cancelling or modifying bookings
  • 💲Misleading pricing and hidden fees
  • 🤔Inconsistent hotel quality and descriptions
See all reviews
+1

What's New in Hotels.com

2026.32

August 10, 2026

Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!

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Charts

Top Free

📊 50

Travel

The app has maintained its position at 50 recently.

Last updated on August 12, 2026.

Events

Read more about Price Insights are here.
AvailableMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 31, 2026 — Aug 16, 2026

Read More

Read more about Price Insights are here.
Event EndedMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 17, 2026 — Jul 31, 2026

Read More

Read more about Bellboy’s Super Summer Event
Event EndedMajor Update

Bellboy’s Super Summer Event

Explore top offers in the Super Summer Event hub

Jun 17, 2026 — Jul 14, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Poor service

Can’t reach customer complaints. Rubbish service.
They take thousands in credits back. No negotiation, no customer service.
In4apennyIn4apenny

Great service

Hotels.comes great . Always have great deals and their customer service is always helpful
Jay-roll 13Jay-roll 13

Adeel Rathore

Clean beds and rooms
Nice and Quite place
Easy and secure pay parking ….
24 hours
Shops nearby
sma loove tcktpksma loove tcktpk

Adelphi hotel

The whole experience of my stay at The Adelphi Pattaya hotel was wonderful……from the hotel front staff to the maintenance man……whom fixed my leaking air conditioner unit…..in matter of 20 minutes……to Poo whom was my maid that cleaned my room very day and she did a great job!
Thanks
ScottstayScottstay

Always had a good time

It’s really easy and I can find what I’m always looking for
Blackcat1325Blackcat1325
See 3298 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes during use

Bug

Incorrect hotel information and availability

Bug

Inability to log in or access account details

Bug

Booking confirmation emails not received

Bug

Rewards points not properly tracked or credited

Bug
✨

Requested Features

5 requests

Ability to easily manage and view past bookings

Feature

Option to filter search results by specific amenities

Feature

Improved customer support with direct access to human agents

Feature

Clearer display of pricing, taxes, and fees upfront

Feature

Better synchronization between app and website

Feature

FAQ

What does the Hotels.com app do?

The Hotels.com app allows you to discover and book hotels and vacation rentals worldwide. It offers member savings, free cancellation on most properties, and tools to organize your travel plans. You can also view property locations on a map and read verified guest reviews.

What are the key features of the Hotels.com app?

Key features include booking over 500,000 properties globally, member savings up to 20% on select hotels, free cancellation on most bookings, a Trip Planner to organize travel, and the ability to view locations on a map with verified guest reviews. Bookings can be managed offline.

Is the Hotels.com app free to use?

The app itself is free to download and use for booking. While there are no direct in-app purchases for features, the app facilitates booking accommodations, which incurs costs. Member prices offer discounts on select hotels.

What kind of travel is this app suitable for?

This app is suitable for all types of travel, including short hotel stays, last-minute weekend getaways, long vacations, and business trips. It offers a wide range of properties to suit various travel needs and durations.

Can I manage my bookings offline?

Yes, you can save your confirmation and access your hotel or vacation rental booking details anytime, even offline. This makes it convenient to manage your reservations on the go without needing an internet connection.