Once good app trashed!
iOS app is basically non functional garbage!
Missing Rez, No Chat or Phone Support
I booked a hotel for an upcoming trip. I received an email confirmation (thankfully), but in the app it shows I have no upcoming itineraries or purchases. I'm so glad I saved the email because I'd be screwed otherwise. I tried using their chat function, waited 14 minutes without an agent connecting, even when I marked it as urgent. I called the phone number, and unless this was a flight for a package, they can't help me with a simple hotel reservation via phone either. Worthless.
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App is not useful
Can’t book in the app, can’t sign in in the app. The app is completely useless. Just use the website I guess? This should just be deleted, what a joke.
Lost money and new poor UX
The new UI/UX has many bugs. For example if you click sign in after starting a booking the app freezes.
More importantly my last booking was at a hotel that was already full booked. I showed up and was told Hotwire never paid the hotel as well as they didn’t have any rooms. Hotwire didn’t refund me either. Frustrating process. The hotel remained on the app too after I tried to search for another one.
Not using hotwire again.
More importantly my last booking was at a hotel that was already full booked. I showed up and was told Hotwire never paid the hotel as well as they didn’t have any rooms. Hotwire didn’t refund me either. Frustrating process. The hotel remained on the app too after I tried to search for another one.
Not using hotwire again.
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Unusable
Can’t log in. Button doesn’t work. Can’t scroll. Literally can’t make a reservation. Come on guys this is terrible
