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Misleading Travel Insurance and Unclear Cancellation Policies
My experience with CheapTickets was very disappointing, especially because of the lack of clarity in their cancellation policies and travel insurance terms.
If you purchase travel insurance to protect your flight, they do not clearly explain that the insurance fee is non-refundable, even if you cancel within the first 24 hours. This information should be much more transparent before customers complete their purchase.
In addition, if you cancel your flight on the day of departure, even if you do so several hours before the flight, you will not receive a refund for the insurance. What’s even more frustrating is that, although you paid for travel insurance to protect yourself in case of cancellations due to circumstances beyond your control, in many cases the policy does not apply. As a result, you end up losing both the money you paid for the insurance and the protection you thought you were purchasing.
In my opinion, the insurance terms and limitations are not explained clearly enough, which can easily mislead customers into believing they are buying much broader protection than what is actually provided. For that reason, I would never purchase CheapTickets’ travel insurance again, and I strongly recommend reading all the terms and conditions carefully before buying it.
If you purchase travel insurance to protect your flight, they do not clearly explain that the insurance fee is non-refundable, even if you cancel within the first 24 hours. This information should be much more transparent before customers complete their purchase.
In addition, if you cancel your flight on the day of departure, even if you do so several hours before the flight, you will not receive a refund for the insurance. What’s even more frustrating is that, although you paid for travel insurance to protect yourself in case of cancellations due to circumstances beyond your control, in many cases the policy does not apply. As a result, you end up losing both the money you paid for the insurance and the protection you thought you were purchasing.
In my opinion, the insurance terms and limitations are not explained clearly enough, which can easily mislead customers into believing they are buying much broader protection than what is actually provided. For that reason, I would never purchase CheapTickets’ travel insurance again, and I strongly recommend reading all the terms and conditions carefully before buying it.
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Disappointing experience
After a long work trip on the road, I booked a hotel stay and accidentally selected the wrong dates. I noticed the error within TWO HOURS and then contacted CheapTickets Customer Service, yet I was not able to get a refund.
Amazing
This was the best place to stay in Seward Alaska. The stream was so tranquil and the two Eagles nesting near by was so majestic. The best two nights I have ever had in Seward.
