Seems like a trap
Was about to book a “4star hotel” and they showed me a “preview of one room in this hotel”…. I was like …. No 4 star hotel has a on wall AC/heater unit… reverse-image searched and it came back with Holiday Inn Express & Suites…. That a 2.5-3 star hotel….. No refund policy …. Yeah. What?
Why Always Sheraton？
Booked 4-star hotels 4 or 5 times. And it's always Sheraton. No exception. It's like there's no other options. Why is it always Sheraton for me but Hyatt, Hilton? I don't get it. I won't use it again to be honest bad experience
Left without a hotel room
For the 2nd time now I booked a room that was a hotrate hotel that said it was pet friendly and it wasn’t. They did refund my money but I had to stay on the phone with customer service for almost 2 hours and in the end didn’t have a place to stay. It’s very frustrating and disappointing and I won’t be using this app again.
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Horrible
The worst app to book hotel with, have to enter everything manually now and bot customer support. Uninstall
Can’t use save credit cards or Apple Pay
What is the point of signing in when the app doesn’t allow to use Apple Pay or the saved credit cards? If I have to fill in the guest name with no option to pre fill, the credit card number, email address, etc on every transaction, why am I even logging in when I can’t access and use the information you already have… that’s lazy.
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Bye
It’s been a fun run, but now your app sucks so badly that even one of the most loyal customer is leaving you. I hope AI software saved you a lot of money.
Disappointed
Nothing you can’t do on their website. The my trips section never loads your information.
Sucks Arse!
Don’t use. The app froze on me, then ended up double booking, and charging, me. Then, even after the hotel’s front desk person went out of her way to clarify that it was just me and that I didn’t need nor use a second room, Hotwire (truly owned by Expedia) had me stuck on a phone loop of blame passing back and forth to different people for 2.5 hrs, only to never (still haven’t refunded me. Worst customer service experience EVER!!!!
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My trips tab
My trips tab always shows blank. I have to logout and log back in to see my trips. It is frustrating.
App Changes Make It Unusable
The current location doesn’t work and they removed the map option for search results which makes knowing the locations difficult when reviewing the results. Better off using another platform.
No support, does not work in Canada
Can’t switch to Canadian dollars because you need to enter a postal code and it only presents a number pad.
So you are left booking Canadian hotels in US dollars and have no idea what the exchange will work out to.
Broken links in the app so you can’t read reviews.
Just very poorly done and has a scammy feel.
So you are left booking Canadian hotels in US dollars and have no idea what the exchange will work out to.
Broken links in the app so you can’t read reviews.
Just very poorly done and has a scammy feel.
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Once good app trashed!
iOS app is basically non functional garbage!
Missing Rez, No Chat or Phone Support
I booked a hotel for an upcoming trip. I received an email confirmation (thankfully), but in the app it shows I have no upcoming itineraries or purchases. I'm so glad I saved the email because I'd be screwed otherwise. I tried using their chat function, waited 14 minutes without an agent connecting, even when I marked it as urgent. I called the phone number, and unless this was a flight for a package, they can't help me with a simple hotel reservation via phone either. Worthless.
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App is not useful
Can’t book in the app, can’t sign in in the app. The app is completely useless. Just use the website I guess? This should just be deleted, what a joke.
Lost money and new poor UX
The new UI/UX has many bugs. For example if you click sign in after starting a booking the app freezes.
More importantly my last booking was at a hotel that was already full booked. I showed up and was told Hotwire never paid the hotel as well as they didn’t have any rooms. Hotwire didn’t refund me either. Frustrating process. The hotel remained on the app too after I tried to search for another one.
Not using hotwire again.
More importantly my last booking was at a hotel that was already full booked. I showed up and was told Hotwire never paid the hotel as well as they didn’t have any rooms. Hotwire didn’t refund me either. Frustrating process. The hotel remained on the app too after I tried to search for another one.
Not using hotwire again.
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Unusable
Can’t log in. Button doesn’t work. Can’t scroll. Literally can’t make a reservation. Come on guys this is terrible
New updates are horrible
The app was very good but I guess app developers and company don’t care any more.
App is Junk
Can’t book through app
Same issues faced by others but have they cared? Evidence suggests not
On to other apps
App is Junk
Can’t book through app
Same issues faced by others but have they cared? Evidence suggests not
On to other apps
Never again with Hotwire
Now - so much worse than it used to be. Booking a hotel blind used to result in some good deals on hotels. Not anymore. I paid more than it had been priced elsewhere for a low quality hotel experience. I have used Hotwire for years. My experience went from great to good to bad. Honest truth - this last one, I paid for the 2-person hotel as "non-refundable" and checked in and saw it was the lowest grade booking, left the room 100% empty/(used nothing) to stay somewhere else. Never again Hotwire.
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Good deals
I have used the Hotwire app for years. It’s easy to use and has decent filter options to refine results. My only pet peeve is the app only supports up to 4 star hotel filtering but the website and mobile web support 5 star hotel filter options. Strange.
Won’t actually book
I have tried many times to use this app and when I click book now it says there is a problem. Useless
