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Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Last-minute stays & rewards

2.3M ratings
3514 reviews
With Ads#56 in free Travel
🌟 Lifestyle
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • February 11, 2019
  • August 31, 2026

Features

Developer

Hotels.com
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Hotels.com: Book Hotel Deals screenshot #1 for iPhone
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📉no. 56
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🎪3 available
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❓5 answered
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📦~ in 6 days
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About

Discover and book hotels worldwide with this app. Save on stays with member prices and enjoy perks. Organize trips, view locations on a map, read reviews, and book securely. Manage bookings offline and get updates.

✓Book hotels worldwide
✓Member savings up to 20%
✓Free cancellation on most hotels
✓Trip Planner organization
✓Verified guest reviews
✓Offline booking access
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What users say

Summarized from real user reviews of Hotels.com. Based on 2.3M reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🌟Excellent customer service
  • 👍Convenient booking process
  • 💰Good value for money
  • 🏨Wide range of hotel options
  • 🏆Rewards program with free nights

Negative things

  • 🐛Buggy app with glitches
  • 🤖Poor responsiveness of virtual agents
  • ❌Difficulty cancelling or modifying bookings
  • 💲Misleading pricing and hidden fees
  • 🤔Inconsistent hotel quality and descriptions
See all reviews
+1

What's New in Hotels.com

2026.35

August 31, 2026

Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!

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Charts

Top Free

📉 56-3

Travel

This app dropped -3 positions in Travel chart.

Last updated on September 5, 2026.

Events

Read more about Save Your Way
Event EndedMajor Update

Save Your Way

Save now or bank for later. Your call.

Aug 16, 2026 — Sep 3, 2026

Read More

Read more about Price Insights are here.
Event EndedMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 31, 2026 — Aug 16, 2026

Read More

Read more about Price Insights are here.
Event EndedMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 17, 2026 — Jul 31, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Easy to use App

I found the App very easy to navigate as an older person with limited tech knowledge. If I can do it anyone can.
PhytopilotPhytopilot

Terrible customer service

Do not use this app. They do not care if they messed up your reservation, they will not take any responsibility and will not refund you for their mistake. Furthermore, when wanting to speak to a manager, they conveniently cannot locate one. Still trying to get our $400 back for their mistake, booking a King size room for three people, instead of two Queens.
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Gamer123322Gamer123322

Watch the details

I reserved a room for one date and after transaction was completed hotels.com changed the day and because I didn’t purchase the insurance I had to pay for 2 different nights
Rjones5858Rjones5858

unforgettable experience !!!!

Check out this amazing Hotel !!!!!!!
Gilbert RodriguezGilbert Rodriguez

Pooler is great

Hotel was very nice. Just a few months old. Staff was so friendly. Stephanie answered every question about the area. Far enough from I-95 that there was no noise.
DixiegirljaxDixiegirljax
See 3509 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes during use

Bug

Incorrect hotel information and availability

Bug

Inability to log in or access account details

Bug

Booking confirmation emails not received

Bug

Rewards points not properly tracked or credited

Bug
✨

Requested Features

5 requests

Ability to easily manage and view past bookings

Feature

Option to filter search results by specific amenities

Feature

Improved customer support with direct access to human agents

Feature

Clearer display of pricing, taxes, and fees upfront

Feature

Better synchronization between app and website

Feature

FAQ

What does the Hotels.com app do?

The Hotels.com app allows you to discover and book hotels and vacation rentals worldwide. It offers member savings, free cancellation on most properties, and tools to organize your travel plans. You can also view property locations on a map and read verified guest reviews.

What are the key features of the Hotels.com app?

Key features include booking over 500,000 properties globally, member savings up to 20% on select hotels, free cancellation on most bookings, a Trip Planner to organize travel, and the ability to view locations on a map with verified guest reviews. Bookings can be managed offline.

Is the Hotels.com app free to use?

The app itself is free to download and use for booking. While there are no direct in-app purchases for features, the app facilitates booking accommodations, which incurs costs. Member prices offer discounts on select hotels.

What kind of travel is this app suitable for?

This app is suitable for all types of travel, including short hotel stays, last-minute weekend getaways, long vacations, and business trips. It offers a wide range of properties to suit various travel needs and durations.

Can I manage my bookings offline?

Yes, you can save your confirmation and access your hotel or vacation rental booking details anytime, even offline. This makes it convenient to manage your reservations on the go without needing an internet connection.