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Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Last-minute stays & rewards

2.3M ratings
3118 reviews
With Ads#53 in free Travel
🌟 Lifestyle
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • February 11, 2019
  • July 27, 2026

Features

Developer

Hotels.com
✨Promote your app ✨
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About

Discover and book hotels worldwide with this app. Save on stays with member prices and enjoy perks. Organize trips, view locations on a map, read reviews, and book securely. Manage bookings offline and get updates.

✓Book hotels worldwide
✓Member savings up to 20%
✓Free cancellation on most hotels
✓Trip Planner organization
✓Verified guest reviews
✓Offline booking access
Show original description

What users say

Summarized from real user reviews of Hotels.com. Based on 2.3M reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🌟Excellent customer service
  • 👍Convenient booking process
  • 💰Good value for money
  • 🏨Wide range of hotel options
  • 🏆Rewards program with free nights

Negative things

  • 🐛Buggy app with glitches
  • 🤖Poor responsiveness of virtual agents
  • ❌Difficulty cancelling or modifying bookings
  • 💲Misleading pricing and hidden fees
  • 🤔Inconsistent hotel quality and descriptions
See all reviews
+1

What's New in Hotels.com

2026.30

July 27, 2026

This update includes performance improvements and bug fixes to keep things running smoothly — so booking stays and earning rewards remains quick, easy, and totally hassle‑free. Because travel should be simple.

More

Charts

Top Free

📉 53-1

Travel

This app dropped -1 position in Travel chart.

Last updated on July 27, 2026.

Events

Read more about Price Insights are here.
AvailableMajor Update

Price Insights are here.

Know your rate & book like a savvy traveler.

Jul 17, 2026 — Jul 31, 2026

Read More

Read more about Bellboy’s Super Summer Event
Event EndedMajor Update

Bellboy’s Super Summer Event

Explore top offers in the Super Summer Event hub

Jun 17, 2026 — Jul 14, 2026

Read More

Read more about The Pack & Go Event
Event EndedSpecial Event

The Pack & Go Event

Find expertly curated deals in the Pack & Go hub.

Apr 25, 2026 — May 19, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Good stay

I stay at this hotel pretty often because it is close to a music venue I frequent. It is reasonably priced, mellow and I like the suite options. I really like their pool but this time it was out of service which was disappointing but they did allow me to lay out in the sun for 20 minutes so that was good.
The staff is extremely friendly here. I’ll continue to stay here.
Show more
CodagrlCodagrl

Rivergums Caravan Park

We stayed in a dog friendly Cabin No 6 in this Park , I could not fault this cabin in anyway , roomy , clean , quiet, we had a lovely walk along the McIntyre River with our Cavoodle . Highly recommend this park in Goondiwindi.
The little OodleThe little Oodle

Love it

The best
momo mellymomo melly

too many annoying aggressive push advertisments

so sick of having my watch vibrate and wreck my concentration with apps like this aggressively pushing advertisements. The annoyance of this FAR outweighs any benefit this app provides
HomeOwner121212HomeOwner121212

Best

The best in the West!!!
the most pogi dad in the worldthe most pogi dad in the world
See 3113 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes during use

Bug

Incorrect hotel information and availability

Bug

Inability to log in or access account details

Bug

Booking confirmation emails not received

Bug

Rewards points not properly tracked or credited

Bug
✨

Requested Features

5 requests

Ability to easily manage and view past bookings

Feature

Option to filter search results by specific amenities

Feature

Improved customer support with direct access to human agents

Feature

Clearer display of pricing, taxes, and fees upfront

Feature

Better synchronization between app and website

Feature

FAQ

What does the Hotels.com app do?

The Hotels.com app allows you to discover and book hotels and vacation rentals worldwide. It offers member savings, free cancellation on most properties, and tools to organize your travel plans. You can also view property locations on a map and read verified guest reviews.

What are the key features of the Hotels.com app?

Key features include booking over 500,000 properties globally, member savings up to 20% on select hotels, free cancellation on most bookings, a Trip Planner to organize travel, and the ability to view locations on a map with verified guest reviews. Bookings can be managed offline.

Is the Hotels.com app free to use?

The app itself is free to download and use for booking. While there are no direct in-app purchases for features, the app facilitates booking accommodations, which incurs costs. Member prices offer discounts on select hotels.

What kind of travel is this app suitable for?

This app is suitable for all types of travel, including short hotel stays, last-minute weekend getaways, long vacations, and business trips. It offers a wide range of properties to suit various travel needs and durations.

Can I manage my bookings offline?

Yes, you can save your confirmation and access your hotel or vacation rental booking details anytime, even offline. This makes it convenient to manage your reservations on the go without needing an internet connection.