Lame
I booked a room in Manchester, New Hampshire before leaving Boston so I would have a place to stay that same night. I arrived to the hotel that I booked a room at and he told me they were overbooked, and did not have a room for me. Now it’s 1:30 in the morning and I can’t book online any place because they already think it’s tomorrow, And I’m exhausted and this is a hassle. Super lame.
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No real discounts
No real discounts for repeated customers
Helpful Customer Service
I had an issue with a reservation and when spoke with James in Customer Service. James was empathetic and stayed involved until my reservation was 100% locked in and that the accommodations were acceptable. He made the trip memorable not because of what needed to be fixed but rather what he made possible to make the trip extra special. That's customer service!
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Hotel or Hostel Tonight?
We booked a room and it was a HOSTEL without a bathroom. WTF. The room was so small we couldn’t even fit our luggage.
Fly by night
Made a reservation, paid for it, then got to the hotel that evening and they didn’t have anything for me. Spent more than a half hour on the phone with customer service. They admitted they screwed up but said couldn’t find anything else locally. They refunded my money but left me stranded and said c-ya. Actually there were other rooms available locally for about $5 more (I know because I got one). Wasted about 1.5 hrs of my time on an evening before I had to be at work at 4:00am. Cheap, Amateurs.
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