Easy Booking
This saves me $45
Over booked the hotel
Over booked hotel
Hotel selections
Im not very pleased with h
The hotel selections lately and they should not be allowed to post AI photos to show the rooms. It has been very disappointing and frustrating to find some of these conditions on hotels through this app.
The hotel selections lately and they should not be allowed to post AI photos to show the rooms. It has been very disappointing and frustrating to find some of these conditions on hotels through this app.
No refunds
No refunds on cancellation regardless of one week notice. This works best for the night of.
Complete Misinformation
HotelTonight turned a $600 hotel stay in Brooklyn into an expensive nightmare, and its customer support made an already terrible experience even worse.
I booked the Baltic Hotel based on how the property was presented in the app. What I actually received was essentially a tiny box with a bed, practically no amenities, no proper desk or chair, and basic necessities missing, including hand soap, tissues, and toilet paper. To make matters worse, cigarette and marijuana smoke was entering the property through the stairwell.
For approximately $600 a night, the accommodations were completely unacceptable and nowhere near the quality the listing led me to expect.
But here’s where HotelTonight truly failed: customer support.
I contacted HotelTonight during my stay, reported problems to hotel staff, and subsequently provided a detailed written complaint along with photographic and video evidence. Rather than seriously addressing the misleading listing and unacceptable conditions, HotelTonight relied on the hotel’s version of events, minimized my complaints, and denied a refund.
Their solution? A $75 coupon that expires in 90 days.
So after leaving me stuck with a $600 mistake, their answer was essentially to offer me a coupon to spend more money with them.
HotelTonight should be accountable for how properties are represented on its platform. Customers depend on accurate listings, especially when paying premium hotel prices. When those listings fail to reflect reality, customer support should protect the customer, not simply defend the property.
My experience showed a complete failure of both quality control and customer service.
I will not book through HotelTonight again, and I strongly recommend that others think twice before trusting its property descriptions or expecting meaningful support when something goes wrong.
Buyer beware.
This is nothing more than a brokerage app who washes their hands of any problems because there is zero skin in the game for them. Once they have misrepresented and you pay, the game is up for you as a customer.
I booked the Baltic Hotel based on how the property was presented in the app. What I actually received was essentially a tiny box with a bed, practically no amenities, no proper desk or chair, and basic necessities missing, including hand soap, tissues, and toilet paper. To make matters worse, cigarette and marijuana smoke was entering the property through the stairwell.
For approximately $600 a night, the accommodations were completely unacceptable and nowhere near the quality the listing led me to expect.
But here’s where HotelTonight truly failed: customer support.
I contacted HotelTonight during my stay, reported problems to hotel staff, and subsequently provided a detailed written complaint along with photographic and video evidence. Rather than seriously addressing the misleading listing and unacceptable conditions, HotelTonight relied on the hotel’s version of events, minimized my complaints, and denied a refund.
Their solution? A $75 coupon that expires in 90 days.
So after leaving me stuck with a $600 mistake, their answer was essentially to offer me a coupon to spend more money with them.
HotelTonight should be accountable for how properties are represented on its platform. Customers depend on accurate listings, especially when paying premium hotel prices. When those listings fail to reflect reality, customer support should protect the customer, not simply defend the property.
My experience showed a complete failure of both quality control and customer service.
I will not book through HotelTonight again, and I strongly recommend that others think twice before trusting its property descriptions or expecting meaningful support when something goes wrong.
Buyer beware.
This is nothing more than a brokerage app who washes their hands of any problems because there is zero skin in the game for them. Once they have misrepresented and you pay, the game is up for you as a customer.
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Level 4
Only 500$ from level 5! Love this app, from day one till today.
Not the best price anymore
Not the best price anymore
Great
Wonderful resource that has saved me hundreds of dollars and I’ve stayed in some really nice places!
Good deals, challenge to use
Some of the filters I used to use for this app seem to have disappeared in the recent versions. Also, if you are looking for place to stay along your driving route, it is difficult to navigate the map with the hotel cards popping up. It needs a ‘search map’ button.
Traveler
Love it
BossLifeTexas on IG
HotelTonight has saved us on countless last-minute bookings where hotels normally gouge travelers. It’s introduced us to boutique spots in Vegas, Dallas, Austin, and Chicago we never would’ve found on our own, all at rates that didn’t feel like a scam. And when things go sideways, the customer service team — Filipino, and absolute pros at de-escalation — turns a stressful call into something closer to a therapy session. Every single time.
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most trustworthy
Of all hotel apps, this one has maintained its awesomeness in deals and service.
My go-to for accommodation in US and UK
I’m not so much a travel planner so and I do end up traveling around quite a bit and have the flexibility to be booking last minute. This is the place to do it. Often times these prices beat what’s available through my corporate travel app and it’s always super easy to find a cool place.
Customer Service Sucks
As a longtime customer it should not be that hard to get a refund or credit for a missed reservation because did a canceled flight.
Use it often
We use it often and have mostly had no problems. We did have an issue once where we booked and when we got there the hotel said it was full. Customer service was helpful and got us a refund. I think there is room for improvement when it comes to filtering hotels. I’d love to be able to select that I’m looking for a room with two beds and then it would only show us those hotels instead of having to go to each individual listing, click on book, and then see if it will let us select two rooms. We have also picked a hotel before that said it had a pool and then when we got there the pool was completely drained and closed, so it’s not always the best at keeping up to date on hotel amenity status. Ultimately none of the problems we’ve encountered has made us stop using the app and I do recommend it to friends.
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My long-term travel app
I’ve been using HotelTonight for over a decade (I think. Idk it was a long time ago), and it is still my go-to app for cheap hotel prices anywhere. The perks get better and better and it’s a rewarding, valuable tool for any traveler.
Fantastic
These people know what they are doing!! Love this app! :)
Charged for a room I never got — support refused to help
Booked the Cambria Hotel Philadelphia through this app. Arrived with a confirmed reservation, was told no rooms were available. Never given a room — but charged in full.
Then came HotelTonight's support, which was somehow worse. Multiple phone calls and emails went nowhere. They asked irrelevant questions, promised callbacks that never came, and when I asked for a refund for a service I never received, I got a blunt refusal hiding behind a "no refunds" policy. Even their supervisors just repeated the same policy with zero empathy and zero effort to actually fix anything.
This app took my money for a room I never set foot in, and at no point has anyone there shown any willingness to listen or help. I cannot recommend it to anyone.
★☆☆☆☆
Then came HotelTonight's support, which was somehow worse. Multiple phone calls and emails went nowhere. They asked irrelevant questions, promised callbacks that never came, and when I asked for a refund for a service I never received, I got a blunt refusal hiding behind a "no refunds" policy. Even their supervisors just repeated the same policy with zero empathy and zero effort to actually fix anything.
This app took my money for a room I never set foot in, and at no point has anyone there shown any willingness to listen or help. I cannot recommend it to anyone.
★☆☆☆☆
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Convenient and flexible
There's a wide variety of great options, especially in major cities and I love using this app. I travel spontaneously sometimes and need a place to stay, I love the last-minute deals, and continue working my way up the deal-levels and keep getting better discounts. ✌️
The best!
The best deals in the best hotels. You can also use internationally!
