Terrible User Experience
App does not access standard credit card or address autocomplete. Even password autocomplete requires fiddling to access. It’s like the developer never met an app before.
Bad!
Used to use the app to log in and book my hotel for business trips, but as of the beginning of this year, it doesn't work. Can't log in, just goes back to the login screen. Can't even log into the website from a browser. It just tells me an error occurred. Customer service or app IT don't have a clue. After 6 months of trying to get the issue fixed, I gave up. I have points, but you've lost my business.
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Used to be great
Faster and easier sign in in exchange for the ability to pull up my past stays is a garbage trade off. For the last 4+ years I’ve been able to view my past stays and forward my invoices to my company. After this last update NONE of my past stays are shown, and my stays since the update don’t show up either. I travel for my job, and pretty much live in the choice chain. This needs to be fixed asap
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Extra Charges
Travel for work 150+days a year - unfortunately had to stay in a nowhere town. Unable to modify my stay on the app - I spoke with front desk staff for 3 days in a row requesting to checkout a day early. All of the staff looked at me like I was trying to rob a bank and they had no idea how to modify a reservation ? I was charged for the night I did not occupy the room, will never stay with comfort again. Literally any other chain hotels will let you modify with ease, and no charges.
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Past stays
The past stays are not showing up all my history is not showing ip now. I work field service with five other guys and they all have the same problem. Not able to access the recites. Was working good until you upgraded the version
