Missing points and stays
Every since the first of the year it’s been nothing but a hassle I have to call them to get my points I am a titanium member I stay in hotels every week for work and I have to call them every time to get my points and I am losing bonus points as well I have tried getting this fixed multiple times and they still haven’t fixed it
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Refuses to show existing reservations
Table stakes for a travel app is to store and show your existing reservations. Even after successful lookup, it will not store the reservation it found.
Terrible User Experience
App does not access standard credit card or address autocomplete. Even password autocomplete requires fiddling to access. It’s like the developer never met an app before.
Bad!
Used to use the app to log in and book my hotel for business trips, but as of the beginning of this year, it doesn't work. Can't log in, just goes back to the login screen. Can't even log into the website from a browser. It just tells me an error occurred. Customer service or app IT don't have a clue. After 6 months of trying to get the issue fixed, I gave up. I have points, but you've lost my business.
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Used to be great
Faster and easier sign in in exchange for the ability to pull up my past stays is a garbage trade off. For the last 4+ years I’ve been able to view my past stays and forward my invoices to my company. After this last update NONE of my past stays are shown, and my stays since the update don’t show up either. I travel for my job, and pretty much live in the choice chain. This needs to be fixed asap
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