Complete Rip-off
Much cheaper to book rooms online versus this app. Noticed app raises prices if you inquire multiple times about same property for same day booking. Saved 25% by opening my PC and booking through Expedia,
We have been staying at Quality Inn hotels.
We have enjoyed all the Quality Inn we have stayed at.
They were great until…
As of 3 months ago I can’t book anything on the application. I used to be able to find the hotel and room I needed and book it immediately, now their server says it’s down when you are on the last step of booking it. So now you have to call and book it and they take literally 15 minutes. Please fix this app before you lose a customer that has been with you since 2017.
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Poorly Executed
1) I have to login again every time I open the app. Learn from your competitors. 2) Copy/paste is disabled on the login page so my password manager won’t work. You’ve outsmarted yourselves here as this is bad UI design. Again, learn from the apps of the better hotel chains.
Missing points and stays
Every since the first of the year it’s been nothing but a hassle I have to call them to get my points I am a titanium member I stay in hotels every week for work and I have to call them every time to get my points and I am losing bonus points as well I have tried getting this fixed multiple times and they still haven’t fixed it
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Refuses to show existing reservations
Table stakes for a travel app is to store and show your existing reservations. Even after successful lookup, it will not store the reservation it found.
Terrible User Experience
App does not access standard credit card or address autocomplete. Even password autocomplete requires fiddling to access. It’s like the developer never met an app before.
Bad!
Used to use the app to log in and book my hotel for business trips, but as of the beginning of this year, it doesn't work. Can't log in, just goes back to the login screen. Can't even log into the website from a browser. It just tells me an error occurred. Customer service or app IT don't have a clue. After 6 months of trying to get the issue fixed, I gave up. I have points, but you've lost my business.
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Used to be great
Faster and easier sign in in exchange for the ability to pull up my past stays is a garbage trade off. For the last 4+ years I’ve been able to view my past stays and forward my invoices to my company. After this last update NONE of my past stays are shown, and my stays since the update don’t show up either. I travel for my job, and pretty much live in the choice chain. This needs to be fixed asap
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Extra Charges
Travel for work 150+days a year - unfortunately had to stay in a nowhere town. Unable to modify my stay on the app - I spoke with front desk staff for 3 days in a row requesting to checkout a day early. All of the staff looked at me like I was trying to rob a bank and they had no idea how to modify a reservation ? I was charged for the night I did not occupy the room, will never stay with comfort again. Literally any other chain hotels will let you modify with ease, and no charges.
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Past stays
The past stays are not showing up all my history is not showing ip now. I work field service with five other guys and they all have the same problem. Not able to access the recites. Was working good until you upgraded the version
Stay history
Fix the app!! I can’t see the previous nights I stay in hotels and I can’t even get the bill for my company . It’s annoying
Hacked/ data breach
Company was in a data breach and did not notify me
Don’t trust booking
Booked a room through this app and hotel canceled the reservation. I was not notified until I arrived at the hotel and was unable to find another hotel for the night. Even the choice hotel worker told me you can’t always trust the app
App : message d'erreur
Depuis quelques semaines, je reçois un message d'erreur lorsque je tente de me connecter sur l'application choice hotels. Je l'ai effacé et réinstallé et ça me
donne tjrs le message d'erreur.
donne tjrs le message d'erreur.
Horrible
I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else because this is the worst and used to be the best.
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Faulty Programming
Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
Login Issues
The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
Worst app
Customer service bad
Horrible update
I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
