Don't bother completing stay details and notes
The app makes you think they are very Customer Service thinking and wanting to help you have a good stayvby giving them information ahead of time. The information you provide in the app for the hotel is ignorrd. don't waste your time putting info in. My wife is all allergic to feathers so we put in the request to have only foam pillows no feather pillows when we got to the hotel the front desk person had not seen the request. But called someone in housekeeping and we were told that it was feather free, no pillows were feathers We went to the room. there were four pillows with feathers in them and 4 with foam ( 2 beds - 4 pillows each bed. We went to front desk and apparently they don't know that down is another name for feathers. Then were were told they had no foam pillows available? So paid for a room with only 1/2 the pillows we should have had.
Also, in the request details I marked the spot that said request a 2 PM check up. I never heard back on whether or not we got it. so the morning to check out, went to the front desk and checked that I had a 2 PM checkout and said is that correct and they said no sir but we can give you until 1230. I said, but if you look at the request form on the app it's asked for 2 PM. She said we do not look at those things you need to come and ask us and there are not any rooms available to be able to give you a 2:00 PM. So entering anything in the app is useless. you can go and ask for a late check out in the morning at any hotel - why is this on the app? It makes no difference. So Why would they make me waste my time clicking a box on the app and putting in about wanting a late checkout and putting in about needing no feather pillows if they weren't even going to look look at it. The need to just remove those options from the app.
Also, in the request details I marked the spot that said request a 2 PM check up. I never heard back on whether or not we got it. so the morning to check out, went to the front desk and checked that I had a 2 PM checkout and said is that correct and they said no sir but we can give you until 1230. I said, but if you look at the request form on the app it's asked for 2 PM. She said we do not look at those things you need to come and ask us and there are not any rooms available to be able to give you a 2:00 PM. So entering anything in the app is useless. you can go and ask for a late check out in the morning at any hotel - why is this on the app? It makes no difference. So Why would they make me waste my time clicking a box on the app and putting in about wanting a late checkout and putting in about needing no feather pillows if they weren't even going to look look at it. The need to just remove those options from the app.
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Exceptional Hotel
I absolutely love this Hotel. The staff and friendly and accomodating. Rooms are very comfortable and clean. Great value for money.
Best chain
Been using them for over a decade and it’s by far the best hotel chain out there, including points and international hotels
App is not clear
App is not clear about members using points to pay. I assumed I was using partial pointers and they took all y points on two occasions. Members should be able to decide.
No title
Best place to stay nice staff
