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Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Last-minute stays & rewards

2.3M ratings
3876 reviews
With Ads#62 in free Travel
🌟 Lifestyle
✈️ Travel
Free
With Ads

Details

Released
February 11, 2019
Updated
October 12, 2026

Features

Developer

Hotels.com
✨Promote your app ✨
Hotels.com: Book Hotel Deals screenshot #1 for iPhone
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📉no. 62
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Alternatives↘︎
🎪2 happening
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❓5 answered
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About

Discover and book hotels worldwide with this app. Save on stays with member prices and enjoy perks. Organize trips, view locations on a map, read reviews, and book securely. Manage bookings offline and get updates.

✓Book hotels worldwide
✓Member savings up to 20%
✓Free cancellation on most hotels
✓Trip Planner organization
✓Verified guest reviews
✓Offline booking access
Show original description

What users say about Hotels.com

Reviews of Hotels.com are mixed: the Travel app is rated 4.8/5 from 2.3M App Store ratings. What users like most: excellent customer service, convenient booking process. Top complaints: buggy app with glitches, poor responsiveness of virtual agents. Summarized from real user reviews.

Positive things

  • 🌟Excellent customer service
  • 👍Convenient booking process
  • 💰Good value for money
  • 🏨Wide range of hotel options
  • 🏆Rewards program with free nights

Negative things

  • 🐛Buggy app with glitches
  • 🤖Poor responsiveness of virtual agents
  • ❌Difficulty cancelling or modifying bookings
  • 💲Misleading pricing and hidden fees
  • 🤔Inconsistent hotel quality and descriptions
See all reviews
+1

What's New in Hotels.com

2026.41

October 12, 2026

This update includes performance improvements and bug fixes to keep things running smoothly — so booking stays and earning rewards remains quick, easy, and totally hassle‑free. Because travel should be simple. Hotels.com — It’s all in the name.

More

Charts

Top Free

📉 62-2

Travel

This app dropped -2 positions in Travel chart.

Last updated on October 17, 2026.

Events

Read more about A New Way to Book Work Stays
AvailableMajor Update

A New Way to Book Work Stays

Book the right hotel, faster, every time

Oct 7, 2026 — Nov 6, 2026

Read More

Read more about The Fall Event Ends Soon
Event EndedSpecial Event

The Fall Event Ends Soon

Up to 30% off select hotels, ends Oct 7

Sep 20, 2026 — Oct 7, 2026

Read More

Read more about The Fall Event Is Here
Event EndedSpecial Event

The Fall Event Is Here

Up to 30% off select hotels

Sep 3, 2026 — Sep 20, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Hotels.com

Such a great site to book with. Always finding us the best rates with beautiful views and extremely clean accommodations!!!
Angie&HopeAngie&Hope

Don’t used this app

Worst experience ever
nenalove1434nenalove1434

Not the best deals

I only use Hotels.com to find all of the lodging options in an area. The actual hotel websites offer better prices and bonuses for booking.
Oblio88Oblio88

Cheap but OK

If you can get the 60 bucks rate, it’s probably worth it. Good early shuttle to the airport.
peterdallaspeterdallas

Bad service

I try to reach customer service because I paid a whole reservation with my family and they cancelled without telling me by message or email. They charged me the whole reservation, they didn’t let me in. It’s a scam, this page blame the hotel and the hotel blame the third party. Don’t use this app to do your reservations. They took my money and didn’t receive a service.
Show more
paopegipaopegi
See 3871 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes during use

Bug

Incorrect hotel information and availability

Bug

Inability to log in or access account details

Bug

Booking confirmation emails not received

Bug

Rewards points not properly tracked or credited

Bug
✨

Requested Features

5 requests

Ability to easily manage and view past bookings

Feature

Option to filter search results by specific amenities

Feature

Improved customer support with direct access to human agents

Feature

Clearer display of pricing, taxes, and fees upfront

Feature

Better synchronization between app and website

Feature

FAQ

What does the Hotels.com app do?

The Hotels.com app allows you to discover and book hotels and vacation rentals worldwide. It offers member savings, free cancellation on most properties, and tools to organize your travel plans. You can also view property locations on a map and read verified guest reviews.

What are the key features of the Hotels.com app?

Key features include booking over 500,000 properties globally, member savings up to 20% on select hotels, free cancellation on most bookings, a Trip Planner to organize travel, and the ability to view locations on a map with verified guest reviews. Bookings can be managed offline.

Is the Hotels.com app free to use?

The app itself is free to download and use for booking. While there are no direct in-app purchases for features, the app facilitates booking accommodations, which incurs costs. Member prices offer discounts on select hotels.

What kind of travel is this app suitable for?

This app is suitable for all types of travel, including short hotel stays, last-minute weekend getaways, long vacations, and business trips. It offers a wide range of properties to suit various travel needs and durations.

Can I manage my bookings offline?

Yes, you can save your confirmation and access your hotel or vacation rental booking details anytime, even offline. This makes it convenient to manage your reservations on the go without needing an internet connection.