Needs improvements
Frequent crashes and significant lagging
Torture
An insufferable experience. my kids could vibecode a better app.
Non-functional
This app is so glitchy and lacking in logical or intuitive features as to be worse than useless. It’s extremely frustrating to the point that it’s a leading reason in me now packing my kids lunches.
Hate this app!
This app is very confusing and not easy to use especially if you have 2 kids. It dose not show your balance for each kid so you never know how much money to add.
This app is horrible
This app is so unreliable and difficult to use. It should be just a simple procedure but it takes so many steps just to order food and crashes repeatedly
Over complicated
Checking out is a nightmare, I always hit the wrong buttons. I can never figure out how to cancel a lunch. The two options to pay are confusing. It has way too much going on and it’s not intuitive.
Horrible unreliable buggy app
This app has been nonstop frustrating the entire school year it continues to cancel orders not process orders you get to the pay option and all the offers disappear the app will also just shut down for no reason middle of the order each and every time you need to restart the process parents need to be able to QUICKLY and without these issues order lunch but I experienced nothing but constant frustration the whole year this app needs major updates and changes it is a horrible user experience
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Needs better food options and workflow.
The app doesn’t draw on your Apple Wallet or the stored credit card number. Nor does it use Apple Pay. They also need to ask parents what options they want.
Awful in Every Possible Way
Stunningly bad app, crashes constantly, the UI/UX is like a 4-year-old “designed” it. Absolute garbage. Zero stars, would not recommend ever to anyone.
Super challenging to use
This app is terrible. It’s not user friendly or intuitive, errors out often. It provides different options for how to pay your invoice but only one of them works and often even that method errors out. Currently it’s showing me an unpaid amount and won’t let me order until I pay the amount but doesn’t provide any way to actually pay the amount. Or at least one that I can figure out. If I wasn’t forced to use it to order my kids lunch for school I’d never voluntarily use this app.
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Terrible
Crashed 50% of the time. Have to redo orders. Fix it.
Hot Garbage
Hot Lunch app and website continue to be glitchy, bug-ridden, and not user-friendly. At present, I can add things to my cart but not pay for them because nothing actually transfers from the selection screen to the cart, and the pay invoice option never appears. How this software is still being used by schools is beyond me.
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Trash app
Bloated and difficult to navigate. Do something different if you’re a school trying to implement a system
Terrible for payment
App is just awful when it comes to placing orders and paying for lunch. You never know if it goes through or not, it gives errors all the time making you start over, literally in this day and age how can a simple lunch order app be so awful???
Pizza
This app is so easy to use. My credit card is right there and I can pay within a few seconds of placing my order
Terrible
I genuinely do not understand how this app has a rating above four stars. It is, without exaggeration, one of the most frustrating pieces of software I have ever used.
I have been using it for years, and in that entire time the development team appears to have made virtually no effort to improve the user experience. The interface is baffling, the buttons feel randomly placed, and simple tasks require an absurd number of clicks. Things that should take seconds somehow become small adventures in menu-hunting.
Even better, data is frequently lost, which really adds a fun element of suspense to using the app. Will your child still be there in your profile when you come back? Who knows. It keeps things exciting.
What is most remarkable is that this is not a case of a company being unaware of the problems. After years of being in touch with the CEO directly, it has become very clear that user feedback simply is not a priority. At this point, the lack of improvement feels less like oversight and more like a deliberate design philosophy.
If the goal was to build an app that actively discourages people from using it, then congratulations, mission accomplished.
I have been using it for years, and in that entire time the development team appears to have made virtually no effort to improve the user experience. The interface is baffling, the buttons feel randomly placed, and simple tasks require an absurd number of clicks. Things that should take seconds somehow become small adventures in menu-hunting.
Even better, data is frequently lost, which really adds a fun element of suspense to using the app. Will your child still be there in your profile when you come back? Who knows. It keeps things exciting.
What is most remarkable is that this is not a case of a company being unaware of the problems. After years of being in touch with the CEO directly, it has become very clear that user feedback simply is not a priority. At this point, the lack of improvement feels less like oversight and more like a deliberate design philosophy.
If the goal was to build an app that actively discourages people from using it, then congratulations, mission accomplished.
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Logo
Your logo is evil looking and it should’ve changed. Looks like a pitchfork and demon for a kids school lunch program. Not ok! It needs to be changed! Not sure why you changed it but please fix.
Not User Friendly or Easy to use
It’s a horrible app. Doesn’t save any of your information so you have to re-type everything every time you place an order.
The app is not user-friendly.
The app is extremely inefficient and if you have multiple children enrolled under the app, it won’t give you an individual balance per child. You’re better off just giving your child cash and getting changed back.
Not user friendly
Very not user friendly, not easy to make modification without getting lost, a bad app