Thanks Much !
Great Product- Wife and I asleep much better.
Is this a dating app??
So this app needs my personal information just to… set an alarm? It also requires users to be 18+, which makes no sense for a basic utility. I’m not on parole, I just want to know what time it is, not a background check. An alarm clock should wake me up, not watch me sleep too. If my daily routine is part of the product, you might as well ask me to write an autobiography for you to publish too.
Show more
Works Great for Awhile then doesn't
Love the device when it's working. When it acts up, the sound will turn off and back on—no clue how to fix it. I went for a year without using it. I plugged it back in recently; it worked great for about a week, but now the sound is stopping again. Please update the software again.
Must be 18+ and agree to possible sale of data
Just to set the time on my clock I need to use this app. I don’t understand why I need to let you sell my data just to use my clock. And why on do I need to be 18+ to use this app that is listed as Ages 4+ and also does not disclose that any personal information is collected?? Please fix the App Store listing
Show more
App disconnects
The app has to pair with the device each time the app is used. If I leave home and return, the app can’t find the device again until it pairs again.
So close
There are so many things that I like about this app, but the one issue I have overshadows all of them. Some sounds that are working perfectly will just suddenly begin to pause for a few moments. I have had almost 10 sounds do this now and they are unusable at this point. It will just suddenly stop making any sound before picking back up. It wakes me up every time.
This isn’t a plug or connection issue, it is just the sounds themselves. It’s been going on for months with no fix. Very disappointing
This isn’t a plug or connection issue, it is just the sounds themselves. It’s been going on for months with no fix. Very disappointing
Show more
Almost Perfect!
I use my Cocoon Pro to go to sleep every night—The two main issues I’m having is that my favorite sound: Deep White Noise would suddenly pause at random intervals and I would instantly wake up from the silence. The other sounds seem to work well though. Another thing is that I wish I could change to bluetooth mode from the app. Other than that I am happy
Show more
Cuts out
Had my cacoon pro since new years, it is now April and cuts out and turns back on multiple times and wakes me up. I absolutely despise this machine - just stick with a fan.
Cuts out
I’ve had this sound machine a few months. Was great but recently it started stopping every couple minutes then comes back on. Annoying and defeats the purpose of a sound machine. Please fix.
Works Great
Not really sure what all of the complaints are about because I’ve had zero issues with this app for controlling my sound machine.
It works exactly as advertised, nothing more nothing less.
It works exactly as advertised, nothing more nothing less.
Bluetooth speaker mode needs to turn off
This only works 50% of the time. All want is noise while I sleep but there’s no way to get it out of “Bluetooth speaker mode” I do not want or need this mode all I want is the sound machine mode where I can customize my sounds and that’s it. When it’s in Bluetooth speaker mode it won’t even play like a Bluetooth speaker either so there’s literally no point!!! Super frustrating
Show more
Stopped working
It just stopped working one day. App won’t let me sign in or create a new account.
Game Changer
I bought a Hotmoon brand white noise machine to use with this app, which helped me sleep all night. Definitely recommend this!
Can’t change modes from app. Repetitive sounds
There needs to be an option to change from Bluetooth speaker mode to cocoon mode from the app. What’s the point of an app if I still need to get up to go to the machine? Also, I found myself frustrated with sounds that had so much potential but we’re just way too repetitive and fake as a result. Specific examples are the thunder, cat purring, birds chirping, waves, etc.. each sound was back to back to back noise with no room to enjoy the first time it played. I like to hear the sound of the waves pulling back after they crash, but that sound was completely overridden by another wave coming in. It was so unnatural, as waves aren’t that repetitive in reality. Instead of being peaceful, it made the noises… noisy. And annoying. There needs to be 1 or two seconds before the sound repeats
Show more
App won’t let me create more than one schedule
The app won’t let me create more than one schedule without saying there is a conflict with my other saved schedule. No matter what I try, it says there is a time conflict even when there isn’t.
App is always crashing
I've had this maybe 7 months and the app has crashed multiple times. When I say crashed I mean you cannot play anything. I'll write into cs and suddenly a day later without any response it magically works again. One time they told me to uninstall and reinstall which made me rebuild my entire saved library, some of which I had made myself (this took a while.) Got in bed tonight ready to select a sleep noise only for it to happen again. I'd purchase another brand if I were you.
Show more
I can’t get through password reset keep saying error message since 4:30 AM
I’ve reached out to your team. I’ve gotten to response back. I’m currently waiting to see. When is this going to be taken care of your team said shortly it’s been nearly the whole day. Your app is not responding to change password. Keep saying error message your app should also, offer more times to set more alarms. app should be in full equip not having customers wait to fix a glitch over a half a day and still not yet resolved
Show more
Great to begin with but latest update ruined it
This was a great app and sound machine for about two weeks. My daughter loved being able to choose the music and customize the light. However, the latest update rendered all of those features unusable. Now it’s just like any other sound machine.
Doesn’t allow me to sign in
Great app, I purchased the sound machine and used to listen to it every night, but now every time I try to sign in, it gives me the error message, I am not sure what is happening, if it is a bug or what, very disappointing.
Update: The developer reached out quickly and fixed the issue. I can use the app with no problem.
Update: The developer reached out quickly and fixed the issue. I can use the app with no problem.
Show more
Doesn’t allow me to sign in
Great app, I purchased the sound machine and used to listen to it every night, but now every time I try to sign in, it gives me the error message, I am not sure what is happening, if it is a bug or what, very disappointing.
Response from developer
We sincerely apologize for the inconvenience caused. Following an investigation by our Hotmoon technical team, we identified and promptly resolved an abnormal server issue that affected login and access to content. The server has been repaired and is now operating normally. Moving forward, our technical team will enhance server monitoring to proactively prevent any recurrence of such issues.
