HotSOS Mobile

HotSOS Mobile

by MTech

58 ratings
21 reviews
Free

Details

  • Released
  • Updated
  • September 26, 2013
  • October 29, 2024

Features

HotSOS Mobile screenshot #1 for iPhone
HotSOS Mobile screenshot #2 for iPhone
HotSOS Mobile screenshot #3 for iPhone
iphone
ipad
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About

Empower hotel staff with a mobile solution for service and facilities management. Access service orders, perform inspections, and manage operations on the go to enhance guest stays.

Service order management
Guestroom inspections
Public space inspections
Role-based access
On-the-go operations management
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What's New in HotSOS Mobile

1.16.4

October 29, 2024

Minor fixes

User reviews

App doesn’t fit on iphone screen

Please make app apple friendly. I doesn’t fit on my iphone screen i cant see or zoom in or out of screen.

Huge opportunity for something better in this market

Logs me out EVERY 18 minutes even if I open the app to keep my session active. Also has a more convoluted login process than ever. No biometric option, so every time you input pin, then select field to bring up password manager, it offers Authenticator as an option but if you click that it says it’s no longer supported, use iOS password manager, type “ho” to select, then it offers email or sms 2fa, select text but then quickly tap some part of the screen outside of the field for inputting 2fa code or it won’t show in the “select from messages” auto feature, and then still have to resend code 20% of the time. Can’t even copy and paste the code from messages if it doesn’t properly show because they include a long disclaimer before the code and iOS doesn’t allow selecting part of a text message only the whole thing. The whole process takes 30-45 seconds. Add that up over a day, week, year and you have a ton of lost productivity taken up by an inexcusably clumsy interface.
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Crashed too much

App crashes too much.

Really??

A PIN, password that has to be 16 characters long, and now 2FA??? And getting kicked out every 30 mins of non use! Overkill and extremely annoying to use
UPDATE: good news, I found a way to turn off 2FA…bad news is that it doesn’t shut it off.

Reda Salah

I’m using the app on my personal device, but I find it incredibly frustrating that I have to log in with my username and password every few minutes. There’s no option to enable biometrics (such as fingerprint or facial recognition), which would make the process much more seamless. Constantly re-entering credentials every couple of minutes is both inconvenient and time-consuming, especially for frequent users. I strongly suggest adding biometric login options and improving session persistence to enhance the overall user experience.”
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FAQ

What does HotSOS Mobile do?

HotSOS Mobile extends the Hotel Service Optimization System to mobile devices. It empowers hotel employees to manage service orders, conduct inspections of guestrooms and public spaces, and oversee daily operations efficiently.

What are the key features of HotSOS Mobile?

Key features include role-based access for staff to view and manage service orders, the ability to generate new service orders, and tools for performing guestroom and public space inspections. It also provides on-the-go operations management for department heads and hotel managers.

Is HotSOS Mobile free to use?

The provided information indicates the app is free. However, to inquire about Amadeus' innovative hotel solutions and potential costs associated with the full system, users are advised to contact hospitality.support@amadeus.com.

What devices is HotSOS Mobile compatible with?

HotSOS Mobile is designed to work on mobile tablets and smartphones, extending the functionality of the desktop Hotel Service Optimization System to field staff.

How does HotSOS Mobile help improve hotel operations?

By providing staff with real-time access to service orders and inspection tools on their mobile devices, the app streamlines workflows. This allows for quicker response times to guest needs and more efficient management of facilities, ultimately enhancing the guest experience.