Locked out of drone in the middle of nowhere
After the latest app update, I was foolish enough to not verify the connection. Later, on a mountain summit with no cell coverage, I could not connect to the camera as the app enforced the creation of a user account. Add to this the repeated failures to connect to drone’s WiFi, and the ads and sharing spam to the detriment of drone control. I cannot emphasize enough how dumb and unreliable the design of this app is. Great hardware, let down software.
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Horrible app
You cannot access your videos or photos even when logged in. You must have your Hover connected, powered on, and in range to then see the photos and videos - then you have to export them back to your phone. Can’t just access the videos/photos via the app anytime like any ordinary app would have.
UI is confusing.
Needs to access your phone’s videos and photos as well in order to function properly - why???
UI is confusing.
Needs to access your phone’s videos and photos as well in order to function properly - why???
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Uses notifications to send out ads!
I hope the app never needs to notify me of anything important. They used notifications to send out advertisements so I had to disable notifications. Notifications should only be used to send information about the operation of the drone, not advertising!
App Does not work
This app will download I will try to log in and the app closes out. Doesn’t seem to make a difference after I restart the app, my phone
or download and re try.
or download and re try.
Great App and Excellent Support
I’ve been using this app for a while (originally as a Kickstarter backer), and overall it’s been a great experience. The interface is simple to use and the automated flight modes are really impressive.
What stood out most to me was the customer support. The team was responsive, helpful, and went above and beyond to make things right. That level of support really builds confidence in the product.
Really appreciate the team behind this.
What stood out most to me was the customer support. The team was responsive, helpful, and went above and beyond to make things right. That level of support really builds confidence in the product.
Really appreciate the team behind this.
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Can’t even log in
The log in menu won’t let me type any characters to log in with rendering it useless.
Tons of glitches, feels like spying malware
The app keeps shutting down involuntarily and the setup process is like a moving target (every time I restart the app it asks a different set of questions instead of going through an A-to-Z process. I tried to update it after receiving notifications but had even more issues once I did that. Feels like a very cheap Chinese product that’s more of a spying malware than a serious product. I’m returning the drone to Costco and deleting the app.
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Do not update!
I don’t know what’s going on over there, but the new update will purposely damage your batteries, and even though they will be fully charged, the drone will only have a flight time about a minute or so before landing and telling you you need to replace the battery.
I’ve had the drone for more than a year and I have never not once had one single issue with the batteries until I downloaded the recent update and now support wants to waste my time by having me send the drone in where in about 30 days they’ll determine if I have to pay for something that they damaged with their update. Not sure if that’s legal where you can just damage a product you already purchased through software updates in order to force the user to purchase a new one?
Do not download the update you will regret it and support won’t be helpful!
I’ve had the drone for more than a year and I have never not once had one single issue with the batteries until I downloaded the recent update and now support wants to waste my time by having me send the drone in where in about 30 days they’ll determine if I have to pay for something that they damaged with their update. Not sure if that’s legal where you can just damage a product you already purchased through software updates in order to force the user to purchase a new one?
Do not download the update you will regret it and support won’t be helpful!
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A little trouble at first
App was not loading at first, once loaded and working it’s amazing!
App doesn’t work
Just says network failed. I’ve tried every combination of WiFi on, off, Bluetooth, etc. Support had no idea how to fix. I’ve uninstalled and reinstalled multiple times, restarted my phone, etc. I’m on the latest iOS and iPhone 16 pro max.
App doesn’t connect to drone
Hover doesn’t do a good job of making its drones usable. At this rate, I’ll be returning mine.
Fail audio
Audio recording not downloading / being merged with video & not finding it on the hard file when attached to a memory card reader 🙃 paid for the warranty & sensor malfunction submitted the logs but they haven’t responded 👎 someone please fire them as an employee & service customers better ! You’ll make a killing with the amount of malfunctions this product has.
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Love my drone
Very easy to use great quality and easy mainly for short form content
The photo function was lost after the latest updating
Under the manual control mode, after taking off, when you videoing, you can’t take photo shoot anymore, because there is no shutter button at all! This happened after the latest firmware update for Hover X1 Pro, Bacon , and Joystick . (10-20-2025).Please fix it as soon as possible. Thanks.
Can’t sign into App
Tried several times with two different phones to sign in to the app via my email and via my phone number. Keep getting error code— network is unavailable—Please try again.
App doesn’t work
The app doesn’t work
Very poor privacy
What worries me about this app is why it needs full access to media all of the time including media that has nothing to with the drone. Why can’t it work with limited access to only its own files? Why os it trying to access other media? This is suspicious as hell.
UX needs a refresh
It's wild how premium the device, packaging, and website feel, and then the app has this wack cheap and off-brand-feeling white and green design and poor UX.
The App Store screenshots are hilariously bad. The UX in the app is worse. On first open, you start on some global feed of Hover clips – why would I want to see these first and not device settings?
Then the page for device settings has buttons in random locations on the screen. You can't make this up.
Finally, poor translations all over, like calling media "your works".
The premium hardware deserves a premium app. Please hire a competent UX designer or branding specialist.
The App Store screenshots are hilariously bad. The UX in the app is worse. On first open, you start on some global feed of Hover clips – why would I want to see these first and not device settings?
Then the page for device settings has buttons in random locations on the screen. You can't make this up.
Finally, poor translations all over, like calling media "your works".
The premium hardware deserves a premium app. Please hire a competent UX designer or branding specialist.
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Beacon doesn’t work with Hover X1
I bought the Beacon being informed by Hover that it would work with the X1. The day it was delivered Hover sent an email stating updates were needed. The links they provided don’t work. They stalled with answers until there return policy expiration ran out. I’m assuming they just want consumers to purchase the upgraded version and if you don’t you’re stuck with a paperweight and they have your money. It’s sad because I believed in their product. Good luck everyone.
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Had me at Hello UNTIL…
Why in the HECK do you need Access to all my photos and videos that have nothing to do with your product?
Double dipping by selling a product, then trying to STEAL the customers DATA by REQUIRING ALL ACCESS. Disgusting.
The sad part about it is, that there are thousands of people who agree to this deceptive app’s requirements without batting an eye!!
Double dipping by selling a product, then trying to STEAL the customers DATA by REQUIRING ALL ACCESS. Disgusting.
The sad part about it is, that there are thousands of people who agree to this deceptive app’s requirements without batting an eye!!
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