Love the new concierge feature! (edited)
Love the app in general - took me a while to get used to the update you did recently but now it makes a lot of sense. The new concierge feature is GREAT! I just saw it and it has all the info I usually need to get from multiple places. Well done product team and Hoyts - The concierge missed one thing… you show me the seats but not the cinema, so i still have to go to the ticket to see the cinema. -
Show more
Response from developer
Hi there, we’d love to look into this. Could you please reach out to our Experience Team here: https://bit.ly/42kKqnY so we can investigate with you? Thanks!
Poor user experience
I attempted to purchase using vouchers but received an error. I tried a few times thinking my voucher number was incorrect then realised it’s because the vouchers can’t be used for that session time. A better error message would have saved me time. I thought I bought some dodgy vouchers!!
Advertising through push notifications
Push notifications should not be used to advertise upcoming film releases
Unable to order drinks or popcorn - only hot food
Pity you can’t order drinks or popcorn/ice cream on the app, so you have to queue up with everyone else…kind of defeats the purpose of buying tickets online so you don’t have to queue…. This is for the Erina Fair store btw
Non Functional
Doesn’t scroll. After selecting AfterPay, no options to proceed. Screen constantly freezing. These issues has been months.
