One star
Terribly disgusting app. App has little to no info. Can’t contact customer service vis chat and takes ages to load.
Insane how bad
It’s like nothing works on this app. Or on mobile website. It really makes this health insurance an undignified thing. It really is pathetic. And I pay about 400$ a month for this junk. Very unhappy and overall sad for the treatment provided.
They don’t care
The app and website are both terrible, and the insurance is too. I regret choosing them, as I have heard nothing but bad things about them for years. Opening the app and the website is extremely slow. I was talking to your rep and she wanted me to open something and I had to sit and wait five minutes while the screen loaded, every single time. The provider list is constantly down today. It’s down on the website and the app telling me they can’t pull it up for my plan right now. Please call the number on my card. What is this the 1900s? They won’t allow us to use the best health options. Why would I expect them to have a modern app or website. They’re probably still use rotary phones in their offices. And do not tell me to call the number on my card. I don’t have time for that and they can’t really ever answer my questions anyway again this is not the 1900s I should not have to call.
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This app is not functional
After multiple updates of this app over the years, it has never worked, and I mean never. Either you can’t log in or even get the app to open from the initial logo screen. If you are ever able to actually get into the app, don’t expect to be able to do anything, at all. This app is useless and makes having HPN frustrating even though insurance is a blessing!
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Never works
Can’t access anything on this app after years of trying updates. Please fix
Never works.
Can’t even access the app. Totally worthless.
Literally can’t log In classic Health Care
I was unable to log in or update my password through the app. I was able to through the web, changed my password and still won’t let me log in to the app.
This app is not functional
After multiple updates of this app over the years, it has never worked, and I mean never. Either you can’t log in or even get the app to open from the initial logo screen. If you are ever able to actually get into the app, don’t expect to be able to do anything, at all. This app is useless and makes having HPN frustrating even though insurance is a blessing!
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Horrible
Worst app ever.
Buggy Update (1/29/2026)
Each time I launch the App from my Home Screen (as per usual), a pop-up message prompts whether I wanna download the app’s new version. However, when I select the option do download the latest version, I’m just redirected to the App Store. This has been a recurring issue as of January 25, 2026.
Completely unacceptable
I am an active member, not a new user. Last week I was able to log in, but the payment option was broken — you click on “Make a payment” and nothing happens. This week I can’t even get into my account because the app blocks my access. This is absolutely unacceptable for an insurance company. I have to pay my premium, and instead I am forced to waste time struggling with your broken system. This app is a circus and the worst I’ve ever used.
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I feel like this app worked a week ago
I just spent some time trying to sign into the app and trying to figure out if maybe service was just down or something. After seeing the reviews I’m thinking it’s a miracle it ever let me in to begin with.
App hasn’t been working for months
I just don’t understand why the app is not being fixed. So unreliable and irresponsible of this company to not care at all about fixing something that is quite important. I am very disappointed.
Can’t load to Apple Wallet
My wife and I are both experiencing the issue of being unable to load our HCP cards to Apple Wallet. There’s a button on the app to dl the cards and nothing happens. Deleted and reinstalled the app and it still doesn’t function properly.
Would be more useful if it actually worked
I’d love to add my insurance card to my Apple Wallet, but the button doesn’t do anything
Add card to wallet doesn’t work
Add to wallet doesn’t work, so you can’t have a digital copy
Bad app
Won’t bring up log in only shows a screen but won’t let me in the app. Worst app I’ve seen
Worthless app
This app is so buggy my screen is crawling! It’s useless for just about anything but trying to find a provider, and even then it’s easier to use the website instead. Don’t bother downloading this app, just go to the website.
Why even have an app
Repeated log in errors, chat never works. I get a notification that I have a new EOB and follow the link that opens the App and nowhere is there EOB on the menu. I guess it’s probably claims, but that’s confusing. So frustrating.
This app doesn’t work most of the time
This app doesn’t work
