Back to 1990
The HSBC app feels far from what you would expect from a modern banking app. Its functionality is very limited—it feels like going back to the 1990s.
Compared with HSBC apps in other countries, such as the UK or UAE, the difference is remarkable.
For example, basic features such as viewing detailed card information or immediately blocking a card in an emergency should be standard in any modern banking app. Unfortunately, the HSBC app does not offer these features.
Compared with HSBC apps in other countries, such as the UK or UAE, the difference is remarkable.
For example, basic features such as viewing detailed card information or immediately blocking a card in an emergency should be standard in any modern banking app. Unfortunately, the HSBC app does not offer these features.
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Application
Good easy to use
Pessima
Un app del medioevo se paragonata a Revolut o altre banche!
Cannot do much
Information on the app is incorrect and doesn’t match what’s actually on the account. ‘Customer Care’ is as useless as the app too. Good luck
Unable to transfer money
Poor service I am unable to transfer money out of my Aps account I don’t know why. I am charged 5 euro every months but this service is really poor
Much improved
Significant improvement vs previous versions. Would love to see more functionality in the app to remove need to go into branches.
Very basic banking app
It would be nice to add payees from the app for example
Behind the times
Compared to the new start up banks this App is so far behind the times. Cumbersome and archaic. Nothing good to say really
Cannot do much
Cannot do much on the app, like freeze/stop your cards because they are lost or misplaced. Cards cannot be added to Apple Pay like other banks. You also cannot chat with customer care etc
Device Registered on multiple devices
The App doesn’t seem to recognize when you’ve removed the app from another device and want to install it in a new phone.
At that point you can’t login on rather apps, or get the security code to log in through the browser.
Bit Micky Mouse for a bank.
At that point you can’t login on rather apps, or get the security code to log in through the browser.
Bit Micky Mouse for a bank.
Internet banking.
Great service. I am able to make transfers from anywhere. Thank you. Marc Gové
Useless!
The App doesn’t allow to do anything bascially. I always have to log into the website
Worst banking app
We can’t add payee on mobile application. It’s not user friendly . And lot of facilities not available on the application.
Cannot update and cannot pay
I have old phone and once again I am letdown to make a payment. The older version cannot download and the app will not allow you in to confirm a payment. Incredible!!!
No pop-up to confirm online payment
To pay online I have to go to the app to confirm the transaction but there is no pop-up when opening the app. So I cant do online payments.
Shocking
Where is global transfers ???
Terrible
Downloaded the app on iPad and the opening screen says “login details need changing” but the page freezes and does not allow input. Called customer support and they said” the app is supposed to work, delete it and download again”. I did this but still the same issue.
Downgrade
The global transfer option has been removed. The log off button is not easy to locate on the main account screen. The username is automatically remembered so only one profile an be accessed by one device (I share a device with another HSBC customer)
Poor
Downloaded the new app and its stuck on the initial page “your login details are changing” from there nothing happens, no options.
the app doesnt work
app not working already 4 days you enter the pin, and says unable to process information at this time .
