Best app but interface is slow
With the offers and promotions this is the best UPI payment app on the market. The areas where the app lack are -
1. On the interface response time- it takes a while to load the app, also the network optimisation is not quick also while making the payment the beneficiary details post QR scan is a bit slow.
2. There should be zoom feature integration with the camera to lookup the QR codes which are bit far from us.
Please note - That being said let’s not take away the ease of transaction and rewards which HSBC is providing. Still one of the best app. A humble request to the team to improve in the interface interactive response time.
1. On the interface response time- it takes a while to load the app, also the network optimisation is not quick also while making the payment the beneficiary details post QR scan is a bit slow.
2. There should be zoom feature integration with the camera to lookup the QR codes which are bit far from us.
Please note - That being said let’s not take away the ease of transaction and rewards which HSBC is providing. Still one of the best app. A humble request to the team to improve in the interface interactive response time.
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Response from developer
Hello, we appreciate your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Mishal
Scope of Improvement is there
I really like the app because of the cash backs but please make the app faster it takes time to load and make the interface more appealing to the eyes it looks like we are using some lite version of the application.
If possible please provide cash back on rupay credit UPI payments also.
If possible please provide cash back on rupay credit UPI payments also.
Stuck at Registration. Not able to register on app
I am stuck at the registration process itself. The entire onboarding experience has been extremely frustrating and time-consuming.
It’s been over a week, and I still haven’t been able to log in to the app. On the “Re-verify Device” screen, I consistently receive the message: “Request couldn’t be processed due to technical reasons. Please try later”
If users cannot even complete the registration and device verification process, it’s hard to have confidence in the rest of the app experience. After spending so much time just trying to get access, I can only wonder what other hurdles might appear once I finally manage to log in.
A banking app should provide a smooth and reliable registration process, especially for existing customers. Unfortunately, my experience so far has been very disappointing.
It’s been over a week, and I still haven’t been able to log in to the app. On the “Re-verify Device” screen, I consistently receive the message: “Request couldn’t be processed due to technical reasons. Please try later”
If users cannot even complete the registration and device verification process, it’s hard to have confidence in the rest of the app experience. After spending so much time just trying to get access, I can only wonder what other hurdles might appear once I finally manage to log in.
A banking app should provide a smooth and reliable registration process, especially for existing customers. Unfortunately, my experience so far has been very disappointing.
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Clean Interface But Slow App with Annoying Marketing Notifications 📣
This app is good. I like the clean interface but its speed is not upto the mark. Opening app takes time comparatively and don’t know why but never gets open in first instance, always need to open-close-open again otherwise it will remain stuck at opening page, even then it takes longer to load the app than other available options in the market. Also the popup advertising notifications are really annoying. There should be options to disable such notifications.
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Response from developer
Hello, We appreciate your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Sowmya
App is good but needs more recognition
App is fine but whenever I try to make an online purchase and check out by UPI, SimplyPay doesn’t show up as an option. Nowadays the websites are not allowing us to even put in a UPI ID to trigger payments. This needs to be addressed please
