Worst UI, UX and functionality.
There are a lot of issues with this app that make it almost completely unusable, especially when compared to the HSBC Mobile Banking app, which is great.
1. As soon as you open the app, there is a loader/buffering screen. Why? UPI is meant to be quick, yet it takes more than 5 seconds just to load before even reaching Face ID authentication.
2. Once you log in, the “Create UPI Number” prompt keeps appearing repeatedly.
3. There is a promotional banner at the top that feels cramped and doesn’t properly align with the phone’s screen resolution.
4. There is a large, bold “Send/Request Money” section, even though there are many other things users can do apart from sending or receiving money.
5. Once you scroll up, there is a semi-transparent navigation bar that stays fixed on the screen. It feels more like a UI issue than an intentional design element.
6. The text is not responsive and is barely readable in places, such as the “Biometric Authentication” section.
7. After bill payments, there is a tsunami of promotional images. This feels excessive for a bank like HSBC. Even within a UPI app, there are simply too many advertisements.
8. At the bottom of every screen, there is a sticky bar containing the RuPay logo and other social media logos. These elements feel unnecessary and take up valuable screen space.
9. Every time you switch to a different screen, there is noticeable buffering, even for what appears to be client-side rendering. The app does not feel fast or responsive.
10. Finally, there is a major inconsistency in the overall design between HSBC’s own design language, Liquid Glass, and this app. It feels like a collage of different UI styles rather than one cohesive product. Nothing feels visually connected or particularly pleasant to use
1. As soon as you open the app, there is a loader/buffering screen. Why? UPI is meant to be quick, yet it takes more than 5 seconds just to load before even reaching Face ID authentication.
2. Once you log in, the “Create UPI Number” prompt keeps appearing repeatedly.
3. There is a promotional banner at the top that feels cramped and doesn’t properly align with the phone’s screen resolution.
4. There is a large, bold “Send/Request Money” section, even though there are many other things users can do apart from sending or receiving money.
5. Once you scroll up, there is a semi-transparent navigation bar that stays fixed on the screen. It feels more like a UI issue than an intentional design element.
6. The text is not responsive and is barely readable in places, such as the “Biometric Authentication” section.
7. After bill payments, there is a tsunami of promotional images. This feels excessive for a bank like HSBC. Even within a UPI app, there are simply too many advertisements.
8. At the bottom of every screen, there is a sticky bar containing the RuPay logo and other social media logos. These elements feel unnecessary and take up valuable screen space.
9. Every time you switch to a different screen, there is noticeable buffering, even for what appears to be client-side rendering. The app does not feel fast or responsive.
10. Finally, there is a major inconsistency in the overall design between HSBC’s own design language, Liquid Glass, and this app. It feels like a collage of different UI styles rather than one cohesive product. Nothing feels visually connected or particularly pleasant to use
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Scope of Improvement is there
I really like the app because of the cash backs but please make the app faster it takes time to load and make the interface more appealing to the eyes it looks like we are using some lite version of the application.
If possible please provide cash back on rupay credit UPI payments also.
If possible please provide cash back on rupay credit UPI payments also.
Best app but interface is slow
With the offers and promotions this is the best UPI payment app on the market. The areas where the app lack are -
1. On the interface response time- it takes a while to load the app, also the network optimisation is not quick also while making the payment the beneficiary details post QR scan is a bit slow.
2. There should be zoom feature integration with the camera to lookup the QR codes which are bit far from us.
Please note - That being said let’s not take away the ease of transaction and rewards which HSBC is providing. Still one of the best app. A humble request to the team to improve in the interface interactive response time.
1. On the interface response time- it takes a while to load the app, also the network optimisation is not quick also while making the payment the beneficiary details post QR scan is a bit slow.
2. There should be zoom feature integration with the camera to lookup the QR codes which are bit far from us.
Please note - That being said let’s not take away the ease of transaction and rewards which HSBC is providing. Still one of the best app. A humble request to the team to improve in the interface interactive response time.
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Response from developer
Hello, we appreciate your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Mishal
Scope of Improvement is there
I really like the app because of the cash backs but please make the app faster it takes time to load and make the interface more appealing to the eyes it looks like we are using some lite version of the application.
If possible please provide cash back on rupay credit UPI payments also.
If possible please provide cash back on rupay credit UPI payments also.
Stuck at Registration. Not able to register on app
I am stuck at the registration process itself. The entire onboarding experience has been extremely frustrating and time-consuming.
It’s been over a week, and I still haven’t been able to log in to the app. On the “Re-verify Device” screen, I consistently receive the message: “Request couldn’t be processed due to technical reasons. Please try later”
If users cannot even complete the registration and device verification process, it’s hard to have confidence in the rest of the app experience. After spending so much time just trying to get access, I can only wonder what other hurdles might appear once I finally manage to log in.
A banking app should provide a smooth and reliable registration process, especially for existing customers. Unfortunately, my experience so far has been very disappointing.
It’s been over a week, and I still haven’t been able to log in to the app. On the “Re-verify Device” screen, I consistently receive the message: “Request couldn’t be processed due to technical reasons. Please try later”
If users cannot even complete the registration and device verification process, it’s hard to have confidence in the rest of the app experience. After spending so much time just trying to get access, I can only wonder what other hurdles might appear once I finally manage to log in.
A banking app should provide a smooth and reliable registration process, especially for existing customers. Unfortunately, my experience so far has been very disappointing.
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