.
Poor customer service- have contacted them twice in past month to no reply. Significant delay between when my baby cries out and when I get a notification- have paid for the cry detection feature. Often saying offline.
KKkhyuiool
App Crashes - unreliable
If had the app for three years with three cameras. I’ve dramatically improved our internet connection with expensive hardware, signals great to cameras, but the cloud server is slow and often the app itself takes ages to load, doesn’t load, or just crashes.
The positives (2 star) is that when it works it’s fine and the functionality is adequate. But you need reliability with your newborns. Using the radio remote monitor is good - solves this issue, but has its own costs.
The positives (2 star) is that when it works it’s fine and the functionality is adequate. But you need reliability with your newborns. Using the radio remote monitor is good - solves this issue, but has its own costs.
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JRJohn Robbi
Don’t buy
Constantly disconnecting and having to reset up the whole device, don’t recommend
AAmccahon
Waste of money
The app makes the hardware purchase not worth the investment. Terrible, buggy and outdated. PLEASE update your app, so many features are buggy. I often have to reset camera to fix app. Can’t view cloud footage of my bub, date is appearing wrong, music stuck on, motion detection won’t work. Interface is outdated and not user friendly.
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AAnonymous57754
Horrific.
I wish I read the reviews before I purchased the baby camera. I have so many issues daily with the app, I thought maybe if I purchased the premium the issues would go away. Thankfully I looked at reviews first and can see everyone has the same issues, even after paying extra for the subscription. The actual camera and parent monitor work well. But the app is so bad, camera is always disconnected. It only records for 30 seconds and only stores the last 24 hours. But you can’t search the early morning videos in the late morning, it just jumps to the night before. You’ve got to wait till the next day. My Tapo house cameras store for over a month, record all movement and can watch on multiple devices - cost a quarter of the price and don’t push subscriptions on you. Considering using one of those in the room and just using the Oricom with the parent monitor. So frustrated with the app glitching constantly.
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AAjehrat
