Terrible app
Lack of supprt
UX needs improvement
Takes too long to open (>3 seconds “Loading Data”)
No sort settings with filter. I would rather have the list sorted by distance than alphabetical when filtering by distance (“near me”).
No obvious way to bookmark a station (apparently I have to take a survey first? Just let me tap a heart or star icon on the station or something).
Here’s my ultimate goal: one tap of the app icon and it shows me the status (and capacity) of my favorite station(s) and the other nearest ones around me, within 2 seconds. This takes too many presses and too many seconds.
Response from developer
Thanks Tomocafe. We agree and are working to improve the user experience. With that, here are a few tips (working with the current app version) to get the information you’re looking for… Yes, submit a survey for the stations you’re interested in seeing at a glance. They’ll appear on your landing page and can be rearranged by pressing and holding to re-order. We publish information, but the broader FCEV community, station operators and OEMs also benefit from crowdsourced feedback. The station snapshots added to your landing page will show you the current status AND capacity of the stations you’ve provided feedback for. And if you’d like to remove a station from the landing page, you can also press and hold to delete. Distance and trip planning are top of mind for us (along with $/kg) and we are set to deploy a head unit version for easy navigation soon. If you have other UX suggestions or feedback please reach out to our team at admin@hellohygo.com. Thank you!
Great app
Black screen after OS upgrade
Response from developer
The latest version should resolve issues related to iOS v16
Glitches on ios16
Response from developer
The latest version should resolve issues related to iOS v16
Where is the pricing information?
Response from developer
Hi EctoSlymer - our team works hard to provide as much information to our users as possible. $/KG is a crowdsourced feature and as such, relies on users to report prices observed at each station (although if Operators self reported, we would also publish it). To view $/kg for your favorite stations you need to submit feedback for at least one station so it appears on your dashboard. Once the station is visible on the Dashboard you’ll see the $/kg from the most recent Driver Report. If you’d like to adjust the view, in “Settings”, you can toggle between data on the Dashboard, either $/kg or KGs dispensed. If you have questions about app usage or would like to see new features please feel free to contact us at admin@hellohygo.com.
Good, could be great
Edited: After hearing from the developer, changed to 5 stars. The capabilities I requested are there, in a fashion, which makes the app more useful. A longer inventory look back period would still help IMO.
Response from developer
Thanks Ear Eclectic! Check out these features, we think they’ll improve your experience. “Favorites” are added to the main Dashboard screen once you’ve submitted a survey for that station. They’ll appear in alphabetical order, but you can click and hold each station snapshot to re-order. “H2 Inventory” charts are on the Station Details page. Access this view by selecting a station from the list view, or by selecting any corner of the station snapshot on the Dashboard. There is a 72 hour look back for H2 inventory, and a 24 hour look back for uptime and driver reports. “Alerts” can be subscribed to for each station, also enabled on the Station Details page. Select the bell icon to receive push notifications when a station receives a fresh H2 delivery, when the station is low on fuel, or when the Operator posts a note. If you have any questions or other ideas for new features you can also reach us at admin@hellohygo.com
App description wrong. Does not provide $/KG
Response from developer
Hi Micwich - our team works hard to provide as much information to our users as possible. $/KG is a crowdsourced feature and as such, relies on users to report prices observed at each station (although if Operators self reported, we would also publish it). To view $/kg for your favorite stations you need to submit feedback for at least one station so it appears on your dashboard. Then in “Settings”, you can toggle between data you prefer to see on the Dashboard, either $/kg or KGs dispensed from the latest Driver Report submitted. If you have questions about app usage or would like to see new features please feel free to contact us at admin@hellohygo.com.
Good app, now even better
OP: Just got a beautiful 2021 Mirai. My new job is to hunt for hydrogen. Hygo worked well for 2 months before the purchase (to scope out H2 availability) and 2 weeks after purchase (to find online H2 stations for refueling). Suddenly my iPhone stopped trusting the app. Deleted and reinstalled, now working. Appreciate quick response from developer. Suggest the next version include “refresh” in addition to “online” and “offline”—as pausing to repressurize is normal and teaches patience. Serious dispenser or compressor trouble OTOH means “Go elsewhere!”
Response from developer
Hi casacollins - sorry to hear you're having trouble. We'd like to hear more about the issue you experienced, please contact us at admin@hellohygo.com. We value your feedback, and we're happy to report a new version is coming out soon.
