Not User Friendly
I have emailed several times regarding the app and the website both. Neither are super user-friendly when you’re trying to check points availability and comparing different hotels. You have to start over and start searching the same parameters that you started with over and over again. Additionally, I was told certain hotels were still accepting points yet you they never allow you to search using points. I’m not talking about showing dates where points are blacked out. I’m talking about where there is an option to search using points. It’s very frustrating at times because it feels like groundhog’s day when you are searching multiple dates and properties especially. This came up as a saved review but I have written several since I started this one. It’s still the least user friendly app for hotel programs. And what’s worse is there are hotels that make you think that they honor points and I’ve been checking for a year at Balboa Bay club and there are no points available any day anytime for the past solid year so do not put it in that category if they are not honoring something with the point system. Also the points are a terrible redemption amount for the hotel choices you get. We spent over $30,000 at the Montage in Kapalua Bay and barely have enough to get a week or two in hotel redemption. And the hotels that you can redeem your points at…
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System failure for setting password
System failure for setting password
The worst hotel app
This is such a poor app. I don’t believe that anyone from the hotel chain has actually tried to use it as a potential guest.
Great hotels, but…
Their customer service is very slow to respond. It is hard to get points added from a missing points stay.
Also, there is not an easy way to see points redemptions. Maybe it’s user error, but it is not apparent in the app and I wind up calling the hotel directly. Kind of a pain.
Also, there is not an easy way to see points redemptions. Maybe it’s user error, but it is not apparent in the app and I wind up calling the hotel directly. Kind of a pain.
Wonky Website
I wouldn’t consider this an app, more of a website masquerading as an app. Please refresh to make booking easier. It gets frustrating which pushes me away from reserving rooms. Please model your website/app after Bonvoy.
