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IAA Tow

IAA Tow

by Insurance Auto Auctions

973 ratings
28 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • November 1, 2015
  • August 14, 2026

Features

Developer

Insurance Auto Auctions
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❓5 answered
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About

This mobile dispatch solution helps tow operators receive vehicle dispatch notifications. Users can record inspection data directly from their mobile phones. It streamlines communication for tow-operator partners.

✓Receive dispatch notifications
✓Record inspection data
✓Mobile inspection capabilities
✓Streamlined tow operator communication
Show original description

What users say

Summarized from real user reviews of IAA Tow. Based on 973 reviews and a 4.6/5 average, it highlights the 3 positives and 24 negatives reviewers mention most about this Business app.

Positive things

  • 👍Great customer service
  • 👍Professional staff
  • 👍Makes job easier (eventually)

Negative things

  • 🐛App constantly crashes
  • 🐛App resets progress
  • 🐛App deletes photos
  • 🐛Login issues
  • 🐛Slow and buggy
  • 🐛Frustrating beyond belief
  • 🐛Not working
  • 🐛Payment issues (entering twice)
  • 🐛Too time consuming
  • 🐛Micromanaging camera functionality
  • 🐛Ridiculous camera blur parameters
  • 🐛Poor service (delivery)
  • 🐛Unable to login, no response
  • 🐛Too many steps for photo loading
  • 🐛Doing someone else's job (inventory)
  • 🐛Always logging out
  • 🐛App says update but no update
  • 🐛Does not update (loaded cars disappear)
  • 🐛'Go' function useless on iOS
  • 🐛Too much screen swapping
  • 🐛Payment section loses data
  • 🐛Stops getting notifications (iPhone X)
  • 🐛Logging out frequently
  • 🐛App icon mismatch
See all reviews

What's New in IAA Tow

3.3.0

August 14, 2026

Enhancements to VIN scan feature

User reviews

Most RecentHighest RatedLowest Rated

Dark mode please

Dark mode icon support please
derek_401derek_401

Transporter

Great costumer service
I need to said the personal on fremont branch really profesional
ParienteautoParienteauto

Need more info

All areas for info need to be filled in.
rokjeep1rokjeep1

Keeps closing out

I use this app for North Hollywood ca When it closes out it resets every time and have to do everything all over again. Also North Hollywood has the option of the vehicles automatically dropping once in the yard and it doesnt do that ether
dusti1987dusti1987

Bad app

I spend 1 hours for answering on stupid questions. 5 times change passwords. And I must go to office. So what sense in this app???
vova tiburonvova tiburon
See 23 more reviews

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User experience

🐞

Reported Bugs

15 issues

App constantly crashes

Bug

App resets every time

Bug

App deletes photos after submitted

Bug

Login issues

Bug

App not working

Bug

Problem with entering payment twice

Bug

Camera blur parameters are ridiculous

Bug

Unable to login

Bug

App says update but no update

Bug

Loaded cars disappear after a few minutes

Bug

'Go' function does nothing on iOS

Bug

Payment section loses data

Bug

Stopped getting notifications on iPhone X

Bug

Always logging me out

Bug

Tow truck symbol doesn't match

Bug
✨

Requested Features

16 requests

Dark mode icon support

Feature

More info needs to be filled in

Feature

Vehicles automatically dropping in yard

Feature

Fix payment entry for non-original amounts

Feature

Pictures only, not inventory

Feature

Don't ask for confirmation after taking picture

Feature

More info from insurance company (pics loaded)

Feature

Cut down on pic loading steps

Feature

Add camera light option for barcode scan

Feature

Always save data with 'clear page' option

Feature

Option to shoot pic of VIN

Feature

Make payments without checks (virtual credit cards)

Feature

Most information pre-filled (VIN, etc.)

Feature

Format like old paper form

Feature

Add VIN and tow operator verification

Feature

Notes section for tow operator

Feature

FAQ

What does IAA Tow do?

IAA Tow is a mobile dispatch solution for IAA's tow-operator partners. It allows them to receive notifications when vehicles are dispatched to them and to record inspection data using their mobile phones.

What are the key features of IAA Tow?

Key features include receiving vehicle dispatch notifications and the ability to record inspection data directly via a mobile phone. This streamlines the process for tow operators.

Is IAA Tow free to use?

Based on the provided information, the app is free. There are no mentions of subscription fees, in-app purchases, or advertisements.

Who is the target audience for IAA Tow?

The app is designed for tow operators who are part of IAA's network. It aims to assist them in managing dispatches and recording necessary inspection data efficiently.

What is the primary use case for IAA Tow?

The primary use case is to provide tow operators with a mobile tool to manage their dispatches and conduct vehicle inspections on the go. It simplifies data recording and communication within the IAA network.