The best Broker
Amazing Tim IBKR, thanks so muy, every thing work perfect.
Connection
Constant annoying spinning wheel which never gets fixed
Response from developer
We appreciate your honest feedback. For connectivity issues, you can visit our Quick Support page for immediate troubleshooting steps. ibkr.com/help. You can also check our System Status page any time for updates. http://spr.ly/IBKR_SystemStatus If the issue persists, please create a detailed web ticket to Client Services for assistance: http://spr.ly/IBKR_Ticket
Unfriendly app
Extremely complicated to use compared to any other app the amount of times I had to login with loads of information I’m dizzy by now, it’s not like a regular working app
Speed
I would give 0 stars if possible. Considering the amount of profit, budget this company has. Yet trying to squeeze every dime from the user which is fine as well as IBKR has more bells and whistles compared to other platforms.
But the worst of the worst part is the speed of the app be it on mobile, iPad or Mac. It’s seems I am using windows xp. Keeps buffering.
Makes me wonder if users needs to pay a subscription for getting a decent speed for the app too!!! Soooooo slowwwww.
But the worst of the worst part is the speed of the app be it on mobile, iPad or Mac. It’s seems I am using windows xp. Keeps buffering.
Makes me wonder if users needs to pay a subscription for getting a decent speed for the app too!!! Soooooo slowwwww.
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Too slow after hours
After hours trading is not for this platform
Want to like but not even close
Clunky and cumbersome. Key info hidden behind confusion and stupidity. Everything is overly complicated. Very poor information provided and even worse charting capabilities. This is nothing more than a place to store money and make trades. You will need to pay for another service to actually look at charts in more freedom and better control. I like some of the stuff IBKR offers but I’m forced to remain with think or swim a sub par brokerage with more strict trading rules because of how lacking IBKR is in almost every other category.
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Locked out of my account for weeks
I reset my phone due to a software update. I lost access to my account because I only had Microsoft Authenticator to log in, when I reset my phone I did not have Authenticator backed up. I didn’t realize that. Now I have tried to contact interactive brokers for weeks and I can’t get anyone on the phone, chat, email, Reddit. There’s no real customer support. They want me to have a support ticket to talk to anyone, but to get a support ticket you have to log in, I can’t log in because I don’t have the login setup for Authenticator since I reset my phone. This has been a horrible experience. There needs to be an easier way to get help.
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Good Brokerage, App Needs Work
As a broker, IKBR is the best and has global market access others don’t offer, but the app is clunky and needs a fair amount of polish.
Notifications are broke
State management of notifications is broke. Read status is not captured. Delete is not processed. The system duplicates message alerts. You’re low quality garbage.
对我而言，最好的券商
当然很多地方值得改进，特别是app的UI/UX，以及响应速度。
Two weeks since I deposited 1000€ and they do not show on my account.
Two weeks ago!!! I transferred 1000€ through a SEPA transfer and my money doesn’t show on my account. It should take 1-2 business days yet it’s been five days and the customer service does not reply. The only option is a useless bot.
No customer service at all
Nobody is going to solve your question during anytime of business hours, ticket system has no response, live chat auto close your chat immediately after you try to find help, and phones are only bots answering.
Incredibly bad experience.
Incredibly bad experience.
Dont pay dividends on time
The title says it all.
Dividends owned for years, held before ex-dividend date.
Still no dividends received more than a week after payment date. Have to fight to get the issue addressed. Fob you off with automated bot answers. No customer service.
Dividends owned for years, held before ex-dividend date.
Still no dividends received more than a week after payment date. Have to fight to get the issue addressed. Fob you off with automated bot answers. No customer service.
Brilliant trading platform
Sophisticated Charts
Too Restrictive
I took a short break from trading for family reasons and when I came back they revoked all my trading permissions for lack of experience.
Best broker
Bracket order is my favorite
什么时候能设置把下单页面关闭的提示？
什么时候能设置把下单页面关闭的提示？
Broken Authentication
When I signed up, I setup 2-factor authentication. Then IB decided to eliminate that and use passkeys. I went through the process to set that up. It’s been working, but as of today I can no longer login.
Worst Brokerage I’ve Ever Used
This is by far the most unintuitive and unfriendly brokerage I’ve ever used. Every process has been difficult, time consuming, confusing, and unhelpful. It is a huge shame that such a useful brokerage, that lets you invest in foreign markets, is so poorly designed.
Strange interface, strange omissions
They’ve made this app so anti-intuitive to use. Nothing is where you would expect, and finding basic gain/ loss metrics feels like a battle. Why can I not go to historic trades and see a gain/ loss as a percentage? Rather than in usd only. It’s such a strange decision. Very few people are logging onto their desktop computer to check investments.
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