Update removed the best feature
The app used to be easy to use, allowing me to approve a verification request from my phone’s notifications or from my Apple Watch. I regret updating the app because now I can’t do either. Now, I have to open the app, swipe down to refresh the screen, wait for the verification request to appear, then finally click approve. This is all a complete waste of time when they had a feature that worked just fine.
My job requires me to regularly change my password, so now it’s a bigger headache to go through the new verification approval process for multiple devices. PLEASE UNDO THIS CHANGE.
My job requires me to regularly change my password, so now it’s a bigger headache to go through the new verification approval process for multiple devices. PLEASE UNDO THIS CHANGE.
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Response from developer
Thanks for your amazing feedback. We had good reason to remove the Apple Watch approval feature when v3 was released, but it is coming in v3.1.0. Hopefully the improvements will change how you rated the app.
No more watch???
They took a great feature, approving from your apple watch and totally took it away. Now I have to take it my phone, go into the app, choose the correct account then click approve when I used to simply be able to just click approve on my watch. Who approved this "update"???
Response from developer
Thanks for your awesome feedback. We had good reason to remove the Apple Watch approval feature when v3 was released, but it is coming in v3.1.0. Hopefully the improvements will change how you rated the app.
New version is bad
I used to be able to approve a request on my Apple Watch. That was great. Now I have to open my phone and I don't like that. It used to be better.
Response from developer
Thanks for taking the time to submit your feedback. That functionality is coming back, bare with us while we improve the feature.
Approve via Apple Watch gone
I am no longer able to approve requests via my Apple Watch or lock screen after I updated the IBM Verify app. Why was this changed?
Response from developer
Thanks for taking the time to submit your feedback. That functionality is coming back, bare with us while we improve the feature.
Bring Back Apple Approve Notification
Newest update took away Apple approval notifications. It was a quick a seamless way to verify my login, now I can’t do it on my Apple Watch or on my phone notification screen. Bring this feature back.
Response from developer
Thanks for taking the time to submit your feedback. That functionality is coming back, bare with us while we improve the feature.
Apple Watch Support
No longer can approve via Apple Watch notifications. Big downgrade.
Response from developer
Thanks for taking the time to submit your feedback. That functionality is coming back, bare with us while we improve the feature.
Latest update has ruined user experience
Can no longer approve requests using notification itself and even after opening app need to manually click into application for pending request to launch. Extremely time consuming and unnecessary steps
Is this IBM Security Verify ?
Tried to use this to add 2FA to an IBM ID but (a) the name is different from what login.ibm.com
Mentions and (b) it scans QR code but says it can’t
find it. Pretty frustrating.
Mentions and (b) it scans QR code but says it can’t
find it. Pretty frustrating.
Traded in my old Android for my iPhone at Verizon, now I can't get past Two-Step Authentication
Can't get around 2-Step Authentication after trading in my old phone for a new one. Two Step Authentication is tied to that specific phone.
I can't use any of these verification methods, so I tried getting help and it says "Contact your help desk for further assistance."
After figuring out that means to contact my connected apps. I only have two apps connected. I've contacted both, and only get an automated response.
Any further inquiry past this is only met with silence. I cannot get anyone on the phone.
It's been over a year, and now I really need to login to proceed with my taxes. I'm posting this as last effort to resolve this. Please help.
I can't use any of these verification methods, so I tried getting help and it says "Contact your help desk for further assistance."
After figuring out that means to contact my connected apps. I only have two apps connected. I've contacted both, and only get an automated response.
Any further inquiry past this is only met with silence. I cannot get anyone on the phone.
It's been over a year, and now I really need to login to proceed with my taxes. I'm posting this as last effort to resolve this. Please help.
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Response from developer
Sorry you're having trouble using the app. If you are an IBM'er support is offered by IT support he'd to w3. If you're organization uses Verify, contact your organisations support desk. From the description you've provided it's difficult to offer any workarounds.
Got some chores to do before using but it works
Like IBM has replied to other reviews, you must sign up for an IBM ID for this to work. I am not an IBM enterprise user but I like IBM as a brand, applied -unsuccessfully- to various UX jobs in Austin and yet I signed up for an IBM account. It’s rather quick to accomplish but the UX isn’t as sharp as it could be and as a user, I had to poke around a few pages to get an IBM ID and to activate/register the this app. Plus, as a non-enterprise user, the pages and the user flow can look intimidating. Nevertheless, getting an IBM ID is free, as of Sept 23, 2024.
Once you get your app registered with an iBM ID, download it, IBM Verify behaves like any other authenticator app. Yet, as a student of IBM’s Carbon design system, I do have some gripes with it in my list of feedback:
-there are no styled (bolded) fonts for service names. Its a list of saved accounts, it works; it just looks uninspired and contributes scrutinizing the list for a specific account and to eye fatigue.
-No thin dividing line between accounts nor alternating row colors. Without this visual flair, the list seems endless and contributes to eye fatigue.
-I previously used Sophos’ InterceptX authenticator app and the home screen had codes and timers clearly visible- without the need to open a saved account. Not necessarily a gripe, but perhaps a requirement from enterprise users?
-Scrolling through a long list seems to fetch data, as if stored somewhere else outside of the phone. There is no loading animation, accounts sort of fade in the list, again, as if they were being fetched. If true, it is a bit concerning after saying it out loud.
-I am not too sure if I remember FaceID popping up upon first startup but if enterprise users need security, why doesn’t IBM Verify ask for authentication before showing a list of 2FA codes?
-Unlike InterceptX, all the device health metrics are stowed away in the settings icon. This is nice to see for a user of an unmanaged device.
-Also unlike InterceptX, there is no way to backup accounts. Maybe a good thing but who knows how long this app will be available? Allowing export might be good when sunsetting the app in the future.
-Missing visual flair like QR code frame overlay with the camera mode active.
-Accounts do not have icons. This is neither a negative or plus. I like the color choices and do not need graphic representation of the services- but I know this is a feature elsewhere.
-User guides and privacy policies are also stowed away but easily made available.
-Nice to see screen protection toggle in the settings menu.
Overall, I like the app. Partly, yes, because I like IBM but also because it works after you’ve done the hoop jumping on IBMs main website. It gets codes front and center and all the health metrics and user documents out of the way. Plus this isn’t published by companies like Goog or Microsoft.
Once you get your app registered with an iBM ID, download it, IBM Verify behaves like any other authenticator app. Yet, as a student of IBM’s Carbon design system, I do have some gripes with it in my list of feedback:
-there are no styled (bolded) fonts for service names. Its a list of saved accounts, it works; it just looks uninspired and contributes scrutinizing the list for a specific account and to eye fatigue.
-No thin dividing line between accounts nor alternating row colors. Without this visual flair, the list seems endless and contributes to eye fatigue.
-I previously used Sophos’ InterceptX authenticator app and the home screen had codes and timers clearly visible- without the need to open a saved account. Not necessarily a gripe, but perhaps a requirement from enterprise users?
-Scrolling through a long list seems to fetch data, as if stored somewhere else outside of the phone. There is no loading animation, accounts sort of fade in the list, again, as if they were being fetched. If true, it is a bit concerning after saying it out loud.
-I am not too sure if I remember FaceID popping up upon first startup but if enterprise users need security, why doesn’t IBM Verify ask for authentication before showing a list of 2FA codes?
-Unlike InterceptX, all the device health metrics are stowed away in the settings icon. This is nice to see for a user of an unmanaged device.
-Also unlike InterceptX, there is no way to backup accounts. Maybe a good thing but who knows how long this app will be available? Allowing export might be good when sunsetting the app in the future.
-Missing visual flair like QR code frame overlay with the camera mode active.
-Accounts do not have icons. This is neither a negative or plus. I like the color choices and do not need graphic representation of the services- but I know this is a feature elsewhere.
-User guides and privacy policies are also stowed away but easily made available.
-Nice to see screen protection toggle in the settings menu.
Overall, I like the app. Partly, yes, because I like IBM but also because it works after you’ve done the hoop jumping on IBMs main website. It gets codes front and center and all the health metrics and user documents out of the way. Plus this isn’t published by companies like Goog or Microsoft.
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Horrible App
If you delete this app after setting up two step authentication you will not be able to gain access to any of the online accounts that this app authenticated. After spending hours on the phone with helpdesk, they had no resolution other than waiting up to 3 to 4 weeks for the IT department to delete the account information from the website authenticated profile. The OHID BMV needs to remove this as an option for two step verification this app and process is worse than anything I’ve ever seen. I deleted this app. It’s horrible.
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Response from developer
Thanks for the feedback. If you created a MFA or 2FA account in the app, then proceeded to delete the app, all data i.e the accounts you created are deleted as well. This is typical behaviour when you remove an app from your device. Works as designed! If you set up a new device then OTP (2FA account) are transferred to the new device, for security reason, MFA account are not.
New phone
Got a new phone and number lost my ability to access my account please help!!!!!
Cathleen
Cathleen
Response from developer
Hi Cathleen, only your OTP accounts will transfer over to your new device.
0 Stars
This app is completely unusable, and the IBM team allegedly has no control over this product. Would not recommend using for anything important as you will receive no assistance if a problem arises.
Response from developer
Hi, thanks for your comments. Sorry you've had a bad experience using the app. If you can explain what you were attempting to do.
Minimal and not useful
With 3 different mails I tried to log in into IBM cloud and guess what, even after having a trail key I can’t create a free storage that costs 0₹. The “create” button would just not enable. Oh I tried deleting cache, history and everything and yet the “create” button for “Object storage” wouldn’t work. For the mails I even bought a personal domain. Well that worked. But now I can’t even try the free stuffs AFTER using a key. Atleast it wouldn’t just log out. But it’s pretty useless. And I’m not even a business owner. I was just trying to learn about cloud computing through one their courses.
This app is nice but the main stuff isn’t working for me. And there’s no contact for support link given in that page. So I have no where to go now.
This app is nice but the main stuff isn’t working for me. And there’s no contact for support link given in that page. So I have no where to go now.
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Functional Authenticator
Everything has been working as it should. The verification notifications are prompt every time I sign into my account (OH ID) with this app. In addition, the initial connection setup process was fine with no issues with the QR code reading.
Response from developer
Hi Anton242. thanks for the feedback 😁
Works for w3id 2FA/MFA
Works as end user of internal w3id verify
Can’t set up
I can’t find any info on how to set this up with my IBM customer profile
Perfect
Perfect
Works Great for Our 400k Colleagues
At IBM we’re using our own software to power the work of hundreds of thousands of our employees around the world. IBM Security Verify is one of those solutions.
Response from developer
Great! Glad the app is meeting your expectation.
Use for work daily, works like a charm
Very happy with the app
Response from developer
Great! Glad the app is meeting your expectation.
