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My altafiber

My altafiber

by Cincinnati Bell

8.2K ratings
227 reviews
🔧 Utilities
Free

Details

Released
June 26, 2017
Updated
August 22, 2026

Features

Developer

Cincinnati Bell
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Reviews summary↘︎
⭐227
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📝8+ tags
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🔄6+ apps
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❓5 answered
FAQ↘︎
📦~ in 2 months
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About

Manage your altafiber phone, internet, and TV services from your smartphone. View billing history, make payments, manage your account profile, and access support resources.

✓Pay and view billing history
✓Manage recurring payments and eBill
✓Register and manage online profile
✓View current and available services
✓Access TV channel lineups
✓Live chat and email support
✓Find store locations
Show original description

What users say about My altafiber

Reviews of My altafiber are mostly positive: the Utilities app is rated 4.8/5 from 8.2K App Store ratings. What users like most: user-friendly, simple and easy to navigate. Top complaints: buggy app with crashes and issues, weak two-factor authentication. Summarized from real user reviews.

Positive things

  • 🚀User-friendly
  • 👍Simple and easy to navigate
  • 🚀Quick and easy bill payment
  • 💡Convenient bill reminders and payment scheduling
  • 👍Organized account information
  • 👍Helpful customer service

Negative things

  • 🐛Buggy app with crashes and issues
  • 🔒Weak two-factor authentication
  • 💰Concerns about credit card surcharges
  • 🔍Limited account management options
  • 📞Poor customer service experience
See all reviews

What's New in My altafiber

4.0.23

August 22, 2026

Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

No BS

I’ve come from dealing with spectrum, comcast, and “others”. This app and their service has been the least amount of BS so far
HDherba derba

Absolute BS company

I was looking to get some sort of wireless satalite internet and after a google search and looking at internet carries I kept seeing altafiber be recommended. I was like okay but they have fiber in their name, do they really offer satalite internet? So i called to make sure they do offer satalite internet because I can’t afford to run fiber. I asked if they had satalite internet and they informed me they did, so we proceeded. Instalation day comes and the guy who was sent out to install what I assumed would be a satalite dish informed right off the bat that i have no clue why they even made an appointment for you cause I can’t install anything without 10’s of thousands worth of fiber cable. Conclusion: Lying bs company dont get altafiber.
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MMortalHunger

Buggy after update

Buggy app after last update. App locks up if you click internet options.
DD55437

HERMAN WELLS

Using you all that is not complicated at all just got the fall the steps and that’s about it. Really put the right information in everything move pretty good for me. I have no complaints.
HWherman wells

Altafiber

My Altafiber rocks!
DDDennis Dick
See 222 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes frequently

Bug

Perpetual loop between app and App Store

Bug

Inability to view bill details

Bug

Persistent payment reminders even after payment is made

Bug
✨

Requested Features

4 requests

Add time-based authenticator for two-factor authentication

Feature

Improve payment scheduling options

Feature

Provide more detailed account information and usage data

Feature

Enhance customer service and communication channels

Feature

FAQ

What can I do with the My altafiber app?

The My altafiber app allows you to manage your altafiber phone, internet, and Fioptics TV accounts. You can pay your bill, view billing and payment history, set up recurring payments, enroll in paperless billing, and manage your online profile. It also provides access to service information, a help center, and contact options.

Is the My altafiber app free to use?

Yes, the My altafiber app is free to download and use. It requires an active altafiber account to access its features. There are no in-app purchases or ads mentioned.

What services are managed through the My altafiber app?

The app manages altafiber phone, internet, and Fioptics TV services. You can view your current services, check for available services at your address, and see your Fioptics TV equipment and channel lineup. App capability is based on your subscribed services.

How can I get help if I have a problem?

The app offers several ways to get help. You can find quick answers in the Help Center, troubleshoot basic service issues, chat with a live altafiber representative, send a question via email, or call for 24/7 customer service, sales, and technical support.

What are the requirements to use the My altafiber app?

To use the My altafiber app, you need an active altafiber account. The functionality available within the app is dependent on the specific services you have subscribed to.