Manage your energy accounts conveniently from your mobile device. View and pay bills, report outages, track energy usage, and access customer support. Save money with energy-saving offers.
Reviews of Duke Energy are mostly negative: the Utilities app is rated 4.8/5 from 177K App Store ratings. What users like most: easy to navigate, secure payment process. Top complaints: frequent login issues, unreliable app functionality. Summarized from real user reviews.
7.11
September 30, 2026
A little better every day.
4 issues
Daily usage graphs not working
Unable to log in consistently
5 requests
Add last month/last year usage comparison
Display dollar amount in addition to kWh
The Duke Energy app allows you to manage your energy accounts from anywhere. You can view and pay your bills, report power outages and receive restoration updates, track your energy usage, and access energy-saving offers. It also provides easy login options and customer service contact.
You can easily view your current bill and billing history within the app. The app also allows you to set up automatic payments and reminders, ensuring you never miss a due date. You can compare your current bill to previous months and the previous year.
If your power is out, you can report it directly through the Duke Energy app. The app will provide you with updates on the estimated time for restoration, helping you stay informed during an outage.
Yes, the Duke Energy app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description, indicating it is a complimentary service for customers.
Yes, the app provides features to track your past and recent energy usage. This allows you to better understand your consumption patterns and identify opportunities to manage your energy use more effectively and potentially save money.
