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Duke Energy

Duke Energy

Duke Energy Corp

185K ratings
766 reviews
#186 in free Utilities
💼 Business
🔧 Utilities
Free

Details

Released
March 27, 2019
Updated
November 4, 2026

Developer

Duke Energy
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About

Easily manage your energy accounts, view and pay bills, report outages, and track your energy usage. Get updates on restoration times and access money-saving offers. Contact customer support for assistance.

✓Account management
✓Bill payment and history
✓Outage reporting and updates
✓Energy usage tracking
✓Bill reminders
✓Money-saving offers
✓Customer support access
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What users say about Duke Energy

Reviews of Duke Energy are mostly negative: the Utilities app is rated 4.8/5 from 185K App Store ratings. What users like most: easy to navigate, secure payment process. Top complaints: frequent login issues, unreliable app functionality. Summarized from real user reviews.

Positive things

  • 🚀Easy to navigate
  • 🔒Secure payment process
  • 👍Helpful for tracking usage
  • 👍Great company overall

Negative things

  • 🐛Frequent login issues
  • 🐛Unreliable app functionality
  • 🐛Inaccurate billing information
  • 🐛Glitchy payment processing
  • 👎Poor customer service
  • 👎Monopolistic practices
See all reviews
+1

What's New in Duke Energy

7.12.1

November 4, 2026

We fixed some things.

Charts

Top Free

📉 186-12

Utilities

This app dropped -12 positions in Utilities chart.

Last updated on November 5, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Customers always loose.

Another monopoly ripping off its customers for every dime. Electrical rates are ridiculous and customers have no choices. Duke Energy made a decision to use the lowest output and the highest price equipment used to make electricity.
SFStolen Flight

Energy help

Thank you for helping me especially since I’m out of work I’m trying to get help with the power bill I’m just having a hard time with finding a job
H1Half Track 1970

Convenient payment options

The app is really easy to use. Interface is well designed and responsive. Was able to connect my checking account in less than 30 seconds.
KKoreanMillenial

Electricity

ELECTRICITY IS A NECESSITY. IT IS NOT A LUXURY. ELECTRICITY IS TO KEEP US SAFE AND HEALTHY. OVERCHARGING FOR. A NECESSITY.
JJSS20914

The service is disgusting

I called, and they told me wrong, I talked to them and asked why they still didn’t connect the Light and they answered me in a bad way, honestly the service is disgusting
H1Honesto al 100
See 761 more reviews

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User experience

🐞

Reported Bugs

4 issues

Daily usage graphs not working

Bug

Unable to log in consistently

Bug

Payment information not saving properly

Bug

App redirects to website instead of in-app functionality

Bug
✨

Requested Features

5 requests

Add last month/last year usage comparison

Feature

Display dollar amount in addition to kWh

Feature

Improve outage map and notifications

Feature

Implement two-factor authentication

Feature

Allow scheduling of bill payments

Feature

FAQ

Does Duke Energy have ads?

No, the Duke Energy app does not contain advertisements. It is a free application designed solely for managing your energy services.

How can I pay my Duke Energy bill?

You can view and pay your Duke Energy bill directly within the app. It supports setting up automatic payments and accessing your billing history for easy comparison.

What should I do if my power is out with Duke Energy?

You can report a power outage directly through the Duke Energy app. The app will also provide updates on the estimated time for restoration.

Can I track my energy usage with Duke Energy?

Yes, the Duke Energy app allows you to track your past and recent energy usage. This feature helps you better manage your consumption and understand your energy habits.

Is Duke Energy app secure for payments?

The app offers secure login options, including Touch ID® and Face ID®, for easy account access. While the app aims for secure payment processing, user reviews have indicated some concerns with glitchy payment processing.

How often is the Duke Energy app updated?

The latest version of the Duke Energy app is 7.12.1, last updated on November 4, 2026. Updates typically include new features, bug fixes, and performance improvements.

What devices support the Duke Energy app?

The Duke Energy app is supported on iPhones and iPads, making it accessible for users within the Apple ecosystem.

What are common user complaints about the Duke Energy app?

Despite a high rating, user reviews mention frequent login issues, unreliable app functionality, and inaccurate billing information. Some users also report poor customer service experiences.