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Duke Energy

Duke Energy

Duke Energy Corp

177K ratings
755 reviews
#198 in free Utilities
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • March 27, 2019
  • September 30, 2026

Developer

Duke Energy Corporation
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About

Manage your energy accounts conveniently from your mobile device. View and pay bills, report outages, track energy usage, and access customer support. Save money with energy-saving offers.

✓Easy login with Touch ID/Face ID
✓View and pay bills
✓Report power outages
✓Track energy usage
✓Set up bill reminders
✓Access energy-saving offers
Show original description

What users say about Duke Energy

Reviews of Duke Energy are mostly negative: the Utilities app is rated 4.8/5 from 177K App Store ratings. What users like most: easy to navigate, secure payment process. Top complaints: frequent login issues, unreliable app functionality. Summarized from real user reviews.

Positive things

  • 🚀Easy to navigate
  • 🔒Secure payment process
  • 👍Helpful for tracking usage
  • 👍Great company overall

Negative things

  • 🐛Frequent login issues
  • 🐛Unreliable app functionality
  • 🐛Inaccurate billing information
  • 🐛Glitchy payment processing
  • 👎Poor customer service
  • 👎Monopolistic practices
See all reviews

What's New in Duke Energy

7.11

September 30, 2026

A little better every day.

Charts

Top Free

📈 198+1

Utilities

This app rose +1 position in Utilities chart.

Last updated on October 15, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Web access poor

Duke energy makes paying your bills hard. Why?
ReallynicknamestupidReallynicknamestupid

Fast

I think the service people do a great job getting our service back on it has been much quicker the years past I’m here 22yrs and never accounted a problem with Duke Also so impressed with all the tree trimming as prevention for our crazy weather
Exciting nightsExciting nights

Absolutely trash

This app is TERRIBLE. Crashes constantly, the UX isn’t aligned to the website. Absolutely garbage. I have no idea why it’s “4.whatever” rating being noooo the it’s not. Awful. Get your stuff together Duke Energy this is ridiculous.

Also. I’m reporting yall for manufacturing good reviews because there is absolutely zero chance that people organically (or organic accounts) reviewed you positively.
Show more
Laughing DogLaughing Dog

Quick

Great to get bill
gregnoigregnoi

Great

Duke Energy
Angels-R-4-ForeverAngels-R-4-Forever
See 750 more reviews

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User experience

🐞

Reported Bugs

4 issues

Daily usage graphs not working

Bug

Unable to log in consistently

Bug

Payment information not saving properly

Bug

App redirects to website instead of in-app functionality

Bug
✨

Requested Features

5 requests

Add last month/last year usage comparison

Feature

Display dollar amount in addition to kWh

Feature

Improve outage map and notifications

Feature

Implement two-factor authentication

Feature

Allow scheduling of bill payments

Feature

FAQ

What can I do with the Duke Energy app?

The Duke Energy app allows you to manage your energy accounts from anywhere. You can view and pay your bills, report power outages and receive restoration updates, track your energy usage, and access energy-saving offers. It also provides easy login options and customer service contact.

How do I pay my bill with the app?

You can easily view your current bill and billing history within the app. The app also allows you to set up automatic payments and reminders, ensuring you never miss a due date. You can compare your current bill to previous months and the previous year.

What if I experience a power outage?

If your power is out, you can report it directly through the Duke Energy app. The app will provide you with updates on the estimated time for restoration, helping you stay informed during an outage.

Is the Duke Energy app free to use?

Yes, the Duke Energy app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description, indicating it is a complimentary service for customers.

Can I track my energy usage with this app?

Yes, the app provides features to track your past and recent energy usage. This allows you to better understand your consumption patterns and identify opportunities to manage your energy use more effectively and potentially save money.