CLT+

CLT+

City of Charlotte

57 ratings
27 reviews
Free

Details

  • Released
  • Updated
  • September 16, 2019
  • May 14, 2026

Features

CLT+ screenshot #1 for iPhone
CLT+ screenshot #2 for iPhone
CLT+ screenshot #3 for iPhone
CLT+ screenshot #4 for iPhone
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About

This app allows residents of Charlotte and Mecklenburg County to submit service requests and access city information. Report issues like trash pickup, code violations, or stray animals directly to city departments. It serves as a convenient portal for everyday municipal needs.

Submit service requests
Report code violations
Report stray animals
Access city information
Connect with 311 services
View supported city departments
Show original description

What's New in CLT+

2.8.5

May 14, 2026

Bulky Item Pickup Cancellation You can now cancel your own Bulky Item Pickup requests directly in CLT+ without needing to contact support. Favorites Improvements We’ve made Favorites faster and easier to use: More compact layout to fit additional request types on screen New Curb It! indicators for garbage week and recycling week at a glance Reorder your Favorites to customize what appears first City Jobs Looking for opportunities with the City of Charlotte? We’ve added quick access to City job openings through Workday. Emergency Banner Notifications CLT+ can now display important citywide alerts and information banners directly in the app, including links to additional details on CharlotteNC.gov when applicable.

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User reviews

I wish I could give zero stars.

App crashes as I’m sending my report to get some trees trimmed.

Useless

The app does not support reporting when trash or recycling is not picked up, which happens often. It would be very simple to add this functionality. I instead spent 7 minutes on the phone to report something that could be accomplished in seconds with a few clicks on the app.

Typical government incompetence

What a piece of junk. High school kid can write a better application. Also has horrible instructions that don't provide any solutions or guidance. What a waste to have administrators at the city of Charlotte who are ineffective.

Horrible

I can’t even open this app. I try and for half a second it’s there, then the screen just goes to black. It’s useless!!

No water outage link

Pretty big disappointment.

Downloaded this app to report a water outage. There is no link. Stayed on hold for 30 minutes while continuously hearing to download this app for easier access to service, only to find that this app is missing key features.

Developer apps

FAQ

What can I do with this app?

This app allows you to submit service requests to the City of Charlotte and access city information. You can report issues such as missed trash pick-up, code violations in your neighborhood, or stray animals directly to the relevant city departments.

Which city departments are supported?

The app supports several key city departments including Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Neighborhood & Business Services, and Charlotte Department of Transportation. This ensures your requests are routed to the correct service providers.

Is this app free to use?

Yes, the app is completely free to download and use. There are no in-app purchases or advertisements mentioned, making it a free resource for residents.

Who can use this app?

This app is designed for residents living in communities within Mecklenburg County that receive city services from the City of Charlotte. It acts as a gateway to CharMeck 311 services for these residents.

What if I can't find the service I need in the app?

If you are unable to submit a specific municipal service request through the app, you can also visit the official service request website at https://servicerequest.charlottenc.gov/. This website provides an alternative method for residents to report issues.