I wish I could give zero stars.
App crashes as I’m sending my report to get some trees trimmed.
Useless
The app does not support reporting when trash or recycling is not picked up, which happens often. It would be very simple to add this functionality. I instead spent 7 minutes on the phone to report something that could be accomplished in seconds with a few clicks on the app.
Typical government incompetence
What a piece of junk. High school kid can write a better application. Also has horrible instructions that don't provide any solutions or guidance. What a waste to have administrators at the city of Charlotte who are ineffective.
Horrible
I can’t even open this app. I try and for half a second it’s there, then the screen just goes to black. It’s useless!!
No water outage link
Pretty big disappointment.
Downloaded this app to report a water outage. There is no link. Stayed on hold for 30 minutes while continuously hearing to download this app for easier access to service, only to find that this app is missing key features.
Downloaded this app to report a water outage. There is no link. Stayed on hold for 30 minutes while continuously hearing to download this app for easier access to service, only to find that this app is missing key features.
Helpful app
I’ve found the trash/recycling calendar and the bulky item pickup tools to be very helpful. The navigation and layout could be improved.
Broken
Ever since it updated to the new version, it just gives me an error to call 311 rather than use the app.
What happened
Used to be helpful now does nothing
Calendar events needs improvement
The app is decent, but really I just use it to see if it’s trash and recycling or just trash pick up in my neighborhood. At the top of the screen, it shows current date, but below that with the events, it is defaulting to two months prior. I have to scroll and scroll. Sometimes when I do that, the app starts to go wonky on me and I can’t see the current date at all.
Show more
No hief image support
Any attached images will throw a cryptic error. Looks like hief (the default image format of all iOS devices) is not supported. Converting to png will allow submission of photos, an oft annoying process when already trying to enter information reporting an issue. Due to the error saying nothing about this, most users will not understand why they cant submit a report and will give up leaving an unknown number of issues go unreported that otherwise would be.
Show more
Love this app!!!
Best way to communicate community needs, from bulky trash pick up to yard signs in public way to request for sidewalks, crosswalks and traffic signals. Easy to use, quicker than sitting on hold through 311.
No sirve
Trato de hacer algunos reportes para beneficio de la comunidad y simplemente no acepta enviar siempre me dice “error “ esta nueva versión es peor que la anterior
Honest Review
I don’t understand what is the r point of having app and paying for it, when it doesn’t work. They really need to hire better developers or better product owners. I hope all the issues will be fixed. Please learn from Duke Energy
App Seems Broken
This is a great app but looks like it needs an update. It keeps giving connection errors. Please fix because it’s a great app normally!
Stinks
Doesn’t allow you to send feedback.
It doesn’t respond with any updated and closed request with out any action. It’s sad.
It doesn’t respond with any updated and closed request with out any action. It’s sad.
Crashes constantly
It looks nice at a glance but it crashes so much I can’t do anything with it. Restarting the app or even the phone doesn’t help. Unusable
This app is crap
Just downloaded the app in the hopes of reporting a dog that is being left outside 24/7. Not only did I not find a spot to report the animal/owner, but I also wasn’t able to click on anything. I tried to click through the options-nothing happened. I tried to change screens to profile or more and nothing happened.
The app plain doesn’t work. Much like the City of Charlotte.
The app plain doesn’t work. Much like the City of Charlotte.
Show more
Buggy
This app is too buggy to accomplish anything. I tried to submit a request which wouldn’t go through due to some invalid error. The same was true when I tried to provide feedback to the app developer. This application needs some major work and testing.
App broken and unresponsive
This app is completely broken and unresponsive, does not allow you to select any options. Do not waste your time with this.
This app is so buggy
Click on waste wizard, get Charlotte Water. Click on find your pick up day, get Charlotte Water.
