I can’t login through the app or website. The only way is to login as a guest.
You need to fix this.
Bill
Payments
Not so much the app
Duke Energy in general is way over charging my bill should not be over 270 dollars a month when I’m only in my shop 3 days a week…
Awesome App
Awesome utility app! It’s easy to use, reliable, and makes managing everything so much more convenient. The layout is simple and user-friendly, and everything works smoothly. Definitely a must-have app!
Energy is high
And they didn’t tell me in advance that my averaged-billing amount was going up. It does that seasonally. Wish they did it the old way with a one time adjustment at year end
My Opinion
I found the app uncommonly easy to navigate and very user friendly.
Energetic
Great app helps me keep up of what I owe!
For the people
Thanks
Passkeys and Face Recognition
What happened to simply turning on Face Recognition? I don’t understand how Passkey works and it crossing over into numerous apps.
Email or general chat
Simple question why can’t we email you directly for simple questions? Why does you chat option have other options I know organization but it’s a general simple question the customer should be able type a question and expect an answer with in a few days. If we want to talk to a person we would. Lots of people don’t like to talk to CS reps because society has turned them in to up sales persons and that’s annoying. Have a nice day!
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Power Bill App Review
I love how my bills are at my fingertips, I don’t have to track the bill down. I just log in and can see what I need to pay and can pay right from app. Try it you won’t regret it.
Hello
The app is simple to use and customer service is satisfactory.
Poor “Usage History”
The app will not show usage history in a manor that can be tracked year over year. It is as if they are trying to hide how your usage has changed.
Ridiculous
I can’t login half the time! It keeps saying “for your security we are unable to log you in at this time.” Very annoying!
Aggravating and slow
Keeps logging me out. Slow to log. And takes all my money!
Greed
Insanely over priced. No reason it should cost this much. Greedy companies. I wouldn’t recommend duke to anyone ever.
Billing
Bill is skyrocketing every month
Can't see yesterday's usage as soon as midnight hits
How mentally challenged the programmers must be to disable daily usage stats at midnight when you can't even see the next day's until about noon? So if you work odd hours you can't see your usage bc you might be at work all the hours each day is visible. The weekly usage is more granular so you miss details about when the a/c is struggling most, etc. Again this is brain damaged design so I feel sorry for the programmers but at least they found something they could do besides fingerprint all day. So nice of duke to find a job for the low IQ staff. Glad they weren't in charge of cyber security. They might think a popup checkbox asking "are you a hacker" would be an adequate captcha.
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Great app
I think this is a wonderful app .
What were you thinking?
It is extremely frustrating to have to constantly re-enter login credentials just to use the Face ID.
