Customers always loose.
Another monopoly ripping off its customers for every dime. Electrical rates are ridiculous and customers have no choices. Duke Energy made a decision to use the lowest output and the highest price equipment used to make electricity.
Energy help
Thank you for helping me especially since I’m out of work I’m trying to get help with the power bill I’m just having a hard time with finding a job
Convenient payment options
The app is really easy to use. Interface is well designed and responsive. Was able to connect my checking account in less than 30 seconds.
Electricity
ELECTRICITY IS A NECESSITY. IT IS NOT A LUXURY. ELECTRICITY IS TO KEEP US SAFE AND HEALTHY. OVERCHARGING FOR. A NECESSITY.
The service is disgusting
I called, and they told me wrong, I talked to them and asked why they still didn’t connect the Light and they answered me in a bad way, honestly the service is disgusting
Screwed
The amount to
Deliver gas and electric has gotten out of hand shouldn’t take $60 in delivery fees to send $4 for the gas
Deliver gas and electric has gotten out of hand shouldn’t take $60 in delivery fees to send $4 for the gas
Way too expensive
In my area Duke is my only option. My last bill was over $400 for an 1100 sqft apartment. They know they are the only service provider in the area so charges just keep going up. Meanwhile their “customer service” is almost entirely run by AI. I don’t have the words to properly express how much I hate Duke.
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Fraud?
Why do I not get my bill by email or snail mail? Is it so I get a late fee charge? How many people are they doing that to?
Debería tener opciones de idioma
Debería Caracas en diferentes idiomas
App is useless
What’s the purpose of having the app on my phone if it takes me to my web browser to sign in and then go to my email to type a code. It’s a waste of my time. For that I might as well delete the app and use my web browser since it’s the only way to access my data. Then it doesn’t recognize my phone. Smh.
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Too expensive
I know duke energy employees have to make a living but so do the people that pay our bills so you get paid barely get by in the winter . I also filled out for the free water filter thing and then they never sent it to me . Don’t offer if you’re not going to actually send it
Web access poor
Duke energy makes paying your bills hard. Why?
Fast
I think the service people do a great job getting our service back on it has been much quicker the years past I’m here 22yrs and never accounted a problem with Duke Also so impressed with all the tree trimming as prevention for our crazy weather
Absolutely trash
This app is TERRIBLE. Crashes constantly, the UX isn’t aligned to the website. Absolutely garbage. I have no idea why it’s “4.whatever” rating being noooo the it’s not. Awful. Get your stuff together Duke Energy this is ridiculous.
Also. I’m reporting yall for manufacturing good reviews because there is absolutely zero chance that people organically (or organic accounts) reviewed you positively.
Also. I’m reporting yall for manufacturing good reviews because there is absolutely zero chance that people organically (or organic accounts) reviewed you positively.
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Quick
Great to get bill
Great
Duke Energy
Legal criminal enterprise
Monopoly
Duke Energy
Horrible
The cost increase from last year
Last year I used almost double the kilowatt hours I did this year and this year my bill is double what it was last year. I understand whether is a contributing factor along with bill balancing. I’ve done lots of math on this, and I can’t find where that kind of price increase adds up.
TOO EXPENSIVE !!
THE BILL UTS ALEAYS VERY EXPENSIVE!!!!
