Great Job!
I’ve had Duke Energy now for almost 8 years Every time I’ve ever had a problem they’ve always worked with me to the best ability! Thank you, Duke Energy for everything that you do and keep up the great work!!!!
Price per Kilowatt
Only problem after 26 years is bill keeps going up even when using less kilowatts compared to same time previous year or years. Have a generator for when the power goes out but do get notifications about cause, location and estimated time till back on.
Unreliable
Power goes out way too much and Dook has no consequences for it
Good
Good
Cost
You’re getting way too expensive on your prices!
Stuck on loading account details
Can’t log in to the app now. Tried on WiFi and cellular but screen stays stuck on loading account details. App is updated to latest build. Crazy to have a utility monopoly with billions of dollars and still have a trash app
Lights
I’m here.
Energy Monopoly
14% year over year rate increases so Duke can support data centers and increase profits. The worst type of company
Power out
Power out for a long time, how inconvenient
Criminals
Duke energy is a criminal enterprise that is allowed to rob their victims (customers) at will. The government assists Duke Energy in their endeavors by giving subsidies to put up solar “farms” which the victims are then forced to pay for on their power bills too. There is a special place in hell for duke employees.
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Your billing
Your billing process is a nightmare & very FRUSTRATING. I had selected auto bill pay date as 1st of every month when the account was set up in May. my June bill was for $94 with due date 7/31. Today I get another bill for $116 and auto pay is changed to 8/4. I hope the AUTO PAY DATE remains same going forward and I do not get bills for partial months going forward. All the supervisor did was apologize , did not mean anything as she could not fix the problem.
I sincerely hope that Duke energy leaves my auto pay date as 4th of every month going forward. & DOES NOT CHARGE ME FOR PARTIAL MONTHS going forward
I sincerely hope that Duke energy leaves my auto pay date as 4th of every month going forward. & DOES NOT CHARGE ME FOR PARTIAL MONTHS going forward
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Horrible App
this is the most unreliable app. sometimes it works. sometimes it doesn't.
I end up going to the website.
I would give it 0 stars.
I end up going to the website.
I would give it 0 stars.
Unusable
Can’t even login, even using faceID
Rates
Rates are so high you have to decide if you’re going to eat or have your electric disconnected!
F Duke
F Duke
Easy App
Used this for years. Easy, informative and paperless!
Need make app VPN compatible
Anytime I need to access the app/account, I have to log out of the work VPN which doesn’t make sense since there is a login and password. Shouldn’t be an issue.
Too much
You’ve become ridiculous over the last 18 months or so. Hiked prices, confusing pricing policies that seem predatory. I miss CG&E.
So easy
It’s so easy to see and pay my bill through the app. Never miss or late on payments. So much easier than going on line.
Commercial properties and rates should be noted on the Bill!
I live in a commercial area, but I am not utilizing my property as commercial. It is my residential. Owner occupied property, however Duke has been charging me as a business since 2014. This ends up being about double the amount that I would be paying as a residential property owner occupied Duke customer, however there was nowhere on the bill that this difference was being made, and I in no way gave them any type of indication that this was a business. They changed the rate on their own without my knowledge due to my address charging me almost double each month. I defaulted on my account due to being in the hospital and that’s when I found out that I was being charged as a business when I couldn’t get onto the residential pay now Phone payment option. Duke may no attempts to refund me for my Uber charges, but yet they have never let me go that long and not pay my bills.
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