My altafiber User Reviews

Name: My altafiber
Rating: 4.79168 (8175 reviews)

My altafiber

Cincinnati Bell Inc

🔧 Utilities

Customer Experience

Positive experience85.7% of reviews

Neutral2.2% of reviews

Negative experience12.1% of reviews

~ Based on 223 written reviews from the US App Store.

What users say

Summarized from real user reviews of My altafiber. Based on 8.2K reviews and a 4.8/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

🚀User-friendly
👍Simple and easy to navigate
🚀Quick and easy bill payment
💡Convenient bill reminders and payment scheduling
👍Organized account information
👍Helpful customer service

Negative things

🐛Buggy app with crashes and issues
🔒Weak two-factor authentication
💰Concerns about credit card surcharges
🔍Limited account management options
📞Poor customer service experience

Is My altafiber Safe?

My altafiber appears safe based on user ratings. AppsHunter Safety Score for My altafiber is 96/100.

This assessment is based on 8,175 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.9% of ratings point to a safe experience

1.3% of ratings suggest some concerns

1.8% of ratings point to a risky experience

~ Based on 8,150 App Store ratings for My altafiber.

Is My altafiber Legit?

My altafiber appears to be a legitimate app. AppsHunter Legitimacy Score for My altafiber is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Altafiber

My Altafiber rocks!

Dennis Dick

a month ago

Convenient

This app is easy to use and convenient, this app is user friendly

Dryucbke123

2 months ago

Perfect

Pefect

gsxr607

2 months ago

Annoying In App Review

I have “In-App Ratings & Reviews” disabled in Apple Settings yet AltaFiber continues to ask for a review. I don’t trust when apps skirt around Apple’s settings.

Seriously, man?

2 months ago

Rate the app

Super easy and fast!!!Thanks

620not

2 months ago

DOESN’T WORK!!!!

Keeps crushing and doesn’t work at all

Bohchenomemetto

2 months ago

App Crash

Having an issue when I open the app, log in, and then right when it loads everything the app crashes.
Tried reinstalling the app but the issue persists.
Phone: 14 Pro Max

Update: May 2026

Crashing issue resolved

Mustard_Tiger2898

3 months ago

Broken

Keeps crashing

iTunesrw62

3 months ago

App no longer crashes on launch, but a new problem:

When viewing frequently ask questions, the spinning wheel and loading topics never goes away and you can’t click on anything.

Be Rad the Fish

3 months ago

Unstable POS

Viewing PDFs? It crashes.
Updating payment? It crashes.
Useless. Seriously. It has been doing this for months now.

Insanesupra

3 months ago

Unusable

The app keeps crashing after opening. It’s impossible to pay a bill

Polyamunoz

3 months ago

App crashing

The app has been crashing for a month and the website is useless fix it

johnathondoe

3 months ago

Crashes

I’m not sure who decided to use claude to vibe code an app that processes payments but that was totally an awesome decision and it’s not annoying at all that an entire 1/3 of the app just doesn’t work. Try to view your bill? ooooh sorry actually the app is going to crash every single time without fail. Great work guys

Damien the vermit

3 months ago

App is force closing

App won’t stop force closing every time I try to open it to pay my bill

BigJon25

3 months ago

Recent Update Causes app to close on login

App used to work very well now as soon as I login the app will immediately close.

Lukejensen05

3 months ago

App Keeps Crashing

I have been trying for over a week to pay my Altafiber bill using the app. I have deleted the app and reinstalled it, I have hard reset my phone. Nothing has worked. The app will no longer work for me.

TWL 035