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ID-Pal

ID-Pal

Simple, Secure, Convenient.

3.8K ratings
175 reviews
💼 Business
Free

Details

Released
June 13, 2016
Updated
October 15, 2026

Features

Developer

ID Pal Limited
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ID-Pal screenshot #1 for iPhone
ID-Pal screenshot #2 for iPhone
ID-Pal screenshot #3 for iPhone
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ID-Pal screenshot #6 for iPhone
ID-Pal screenshot #7 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
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❓5 answered
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📦~ in 3 weeks
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About

Securely verify your identity with businesses in under a minute. Submit documents from anywhere and undergo quick, easy, and real-time checks including facial matching and address verification. Protects your data with ISO 27001 and iBeta certifications.

✓Secure document capture
✓Real-time identity verification
✓Facial matching
✓Address verification
✓ISO 27001 certified
✓iBeta certified
Show original description

What users say about ID

Reviews of ID are mostly negative: the Business app is rated 4.5/5 from 3.8K App Store ratings. What users like most: easy to use, quick and efficient. Top complaints: buggy and unreliable, slow and time-consuming. Summarized from real user reviews.

Positive things

  • 👍Easy to use
  • 🚀Quick and efficient
  • 💡Innovative technology
  • 🔒Secure verification

Negative things

  • 🐛Buggy and unreliable
  • ⏱️Slow and time-consuming
  • 🤔Confusing instructions
  • 📷Poor image capture
  • 🙅‍♀️Unnecessary requirements
See all reviews

What's New in ID

3.33.1

October 15, 2026

Bug fix for liveness capture

User reviews

Most RecentHighest RatedLowest Rated

Not fit for purpose

iPad tap to capture does nothing.
iPhone Liveness Test just flashes black image, press continue, displays “oops something went wrong…”
What a waste of time! In meantime I have financial transactions that can’t be processed!!
GUGrumpy unable-to-user

Problems!

This app is very finicky! It doesn’t take pics very well in light or dark against any background! I had to try so many times before it would work and my documents were clear Government issued ID’s.
@@)486

Mr Allen

So quick and easy but when you leave the portal to find your policy number I had to start again.
RRichie2701

Tedious

Got so far then had to go back and start again. Not very user friendly
JJulieangela

Quality

Very easy to use
MMayaa9
See 170 more reviews

User experience

🐞

Reported Bugs

4 issues

Frequent crashes and freezes

Bug

Inability to recognize valid documents

Bug

Loss of progress when switching apps

Bug

Inconsistent behavior across devices

Bug
✨

Requested Features

4 requests

Allow document upload from computers

Feature

Improve error handling and feedback

Feature

Provide more flexible proof of address options

Feature

Optimize for older devices and slower connections

Feature

FAQ

What does ID-Pal do?

ID-Pal provides a secure and convenient way to verify your identity with businesses. It allows you to submit your identity documents from anywhere and get verified in under a minute. The app uses advanced technology for quick, easy, and real-time identity checks.

What are the key features of ID-Pal?

Key features include secure capture of identity documents with over 70 technical checks to detect forgery, facial matching to confirm the document belongs to a genuine person, and address verification. The app also holds ISO 27001 and iBeta Level 1 and Level 2 certifications for security and functionality.

Is ID-Pal free to use?

Based on the provided information, the app is free to use for individuals. Businesses interested in using ID-Pal for their verification needs can contact sales@id-pal.com.

How does ID-Pal ensure data privacy and security?

ID-Pal does not access your personal data or information on your ID cards. All data is processed securely in line with GDPR. Data is transferred to service providers via a secure channel, and the partner business controls how your information is collected and used.

Who is ID-Pal for?

ID-Pal is designed for individuals who need to verify their identity for various businesses, such as financial institutions or service providers. It is also for businesses that are required to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks on their clients.