ID User Reviews

Customer Experience

Positive experience35.0% of reviews
Neutral9.2% of reviews
Negative experience55.8% of reviews

~ Based on 163 written reviews from the US App Store.

What users say

Is ID Safe?

ID-Pal appears safe based on user ratings. AppsHunter Safety Score for ID is 92/100.

This assessment is based on 3,547 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
3.2% of ratings suggest some concerns
8.0% of ratings point to a risky experience

~ Based on 3,547 App Store ratings for ID.

Is ID Legit?

ID-Pal appears to be a legitimate app. AppsHunter Legitimacy Score for ID is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easy and simple to use

Download fast, easy and simple to use, got it done fast with no fuss

Too quick

The camera doesnโ€™t really give time to line up before it takes the shot so itโ€™s more likely to be blurred or off centre.

Outrageous

Time was a man was innocent until proved guilty of something, yet here I am spending hours of my life proving I am not a fraudster, money launderer, scammer or sanction-busting Russian Oligarch. And to cap it all, you then want a review telling you how the whole experience was life- enhancing? Well it wasnโ€™t.

It is in fact a gross invasion of my privacy and insults the integrity I have spent a lifetime building.
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Hard work

Useless

Richard Walker

Very easy to use

OK

Forte bun

Usless

Very slow repeated need to start again - a simple task took numerous attempts - do not use this!

Finicky

After about 40+ attempts App finally excepted image.

Who are you

Getting an email from a third party with a random link just looking like a phishing scam. This experience didn't feel trustworthy even though the bank rep assured me it was real.

Untrustworthy

Looks fake and extremely cumbersome to use - certainly would never actually purchase it !

Mr

easy to use

IDPal

Sleek, Convenient and Smart.

Iโ€™d checks

Didnโ€™t like my Irish passport

Frustrating

Whilst this app seems a good idea it is very frustrating in successfully accepting my passport id and when you return saving information that has already been inputted. Also requiring the credit agreement number when in my opinion it should have been known. Hope this helps.

Awful

Does not work over WiFi

Photography Tricky

Using iPad Took numerous attempts to get driving licence photo done, ie quite sensitive..

Flakey, buggy, annoying.

The app isnโ€™t fit for purpose. Lots of bugs. Lots of user issues. Doesnโ€™t confirm whatโ€™s successfully uploaded and what isnโ€™t. Photo capture is inconsistent and flakey. Needs to go back into BETA.

Easy Process

This process was simple.

Satisfied

I enjoyed using the ID-Pal App.
It was easy, hassle free and straightforward. Thank you
Maryam

Livestream photo

Unable to retake photo for facial ID.